Senior Enterprise Customer Success Leader – Driving Adoption, Retention, and Strategic Growth for AI‑Powered SaaS Solutions at brighthush

About brighthush

brighthush is at the forefront of the next wave of enterprise technology. Our AI‑driven platform seamlessly integrates people, money, and processes, empowering organizations to unlock their full potential. By delivering intelligent, data‑centric solutions for planning, budgeting, and forecasting, we help teams focus on what truly matters—innovation, collaboration, and growth. Our culture is built on integrity, empathy, and shared enthusiasm, creating an environment where curiosity thrives, bold ideas are celebrated, and every team member feels valued.

Why This Role Matters

As a Senior Enterprise Customer Success Leader, you will be the linchpin that connects our cutting‑edge technology with the real‑world challenges of our most demanding clients. Your strategic vision and execution will directly influence customer success metrics, revenue growth, and the long‑term trajectory of brighthush’s product roadmap. You will become a trusted advisor, a catalyst for adoption, and a champion for our customers’ success.

Key Responsibilities

• Customer Advocacy & Relationship Management – Serve as the primary point of contact for enterprise accounts, building deep, trust‑based relationships with C‑suite executives, finance leaders, and operational stakeholders.
• Strategic Onboarding & Enablement – Lead the end‑to‑end onboarding journey, ensuring a smooth transition from sales to implementation, and driving rapid time‑to‑value for new customers.
• Adoption & Expansion Strategy – Analyze usage data, identify growth opportunities, and design tailored adoption plans that increase feature utilization and drive upsell/cross‑sell initiatives.
• Retention & Renewal Leadership – Own the renewal process, proactively mitigate churn risks, and secure multi‑year contracts that reflect the true value delivered.
• Cross‑Functional Collaboration – Partner with Sales, Product, Services, and Finance to align on customer goals, provide feedback loops, and influence product enhancements.
• Customer Health & Success Metrics – Develop and maintain dashboards, scorecards, and health metrics that provide actionable insights into customer satisfaction, usage patterns, and financial performance.
• Thought Leadership & Community Building – Represent brighthush at industry events, webinars, and user groups, positioning the brand as a thought leader in AI‑powered enterprise planning.
• Team Leadership & Mentorship – Mentor junior Customer Success Managers, fostering a culture of continuous improvement, knowledge sharing, and high performance.
• Process & Tool Optimization – Identify gaps in current workflows, recommend automation or tooling enhancements, and champion best practices across the Customer Success organization.

Essential Qualifications

• 10+ years of experience in customer success, account management, or enterprise SaaS support, with at least 5 years in a senior or leadership capacity.
• Proven track record of driving adoption, retention, and expansion in complex, multi‑tenant environments.
• Deep understanding of financial planning, budgeting, and forecasting processes, preferably within the enterprise software space.
• Exceptional communication skills—able to articulate complex concepts to both technical and non‑technical audiences.
• Data‑driven mindset: proficiency in using analytics tools (e.g., Tableau, Power BI, or native dashboards) to derive insights and inform strategy.
• Strong stakeholder management skills, with experience influencing C‑level executives and cross‑functional teams.
• Experience with CRM and CS tools such as Salesforce, Gainsight, or similar platforms.
• Demonstrated ability to lead and develop high‑performing teams in a fast‑paced, remote‑first environment.

Preferred Qualifications

• Background in AI, machine learning, or data science, with a passion for leveraging technology to solve business problems.
• Experience in the financial services, consulting, or manufacturing sectors—industries that heavily rely on planning and forecasting.
• Knowledge of regulatory compliance and data security standards relevant to enterprise customers.
• Fluency in multiple languages, enhancing communication with global accounts.
• Prior experience in a startup or high‑growth SaaS company, navigating rapid scaling and evolving customer needs.

Core Skills & Competencies

• Strategic Thinking – Ability to see the big picture, anticipate market trends, and align customer success initiatives with business objectives.
• Customer‑Centric Mindset – Passion for delivering exceptional customer experiences and turning challenges into opportunities.
• Analytical Acumen – Strong quantitative skills, comfortable working with data to uncover patterns and drive decisions.
• Project Management – Proven ability to manage multiple initiatives simultaneously, ensuring timely delivery and stakeholder alignment.
• Influence & Negotiation – Skilled at building consensus, negotiating contracts, and securing renewals.
• Adaptability & Resilience – Thrive in a dynamic environment, quickly pivoting to address new priorities or challenges.
• Collaboration & Teamwork – Excellent interpersonal skills, fostering a collaborative culture across remote and in‑office teams.

Career Growth & Learning Opportunities

At brighthush, your professional journey is as dynamic as the solutions we build. As a Senior Enterprise Customer Success Leader, you will:

• Progress into executive roles such as Director of Customer Success or VP of Customer Experience, shaping the overall customer strategy for the company.
• Lead cross‑functional initiatives that influence product development, go‑to‑market strategy, and global expansion.
• Participate in leadership development programs, mentorship circles, and industry conferences to broaden your expertise.
• Access a curated learning library, including courses on AI, data analytics, and advanced SaaS metrics, ensuring you stay ahead of industry trends.
• Benefit from a culture that rewards innovation—your ideas can directly impact product features, customer journeys, and company growth.

Work Environment & Culture at brighthush

brighthush thrives on a culture of transparency, continuous learning, and mutual respect. Key highlights include:

• Remote‑First Flexibility – Work from anywhere while staying connected through weekly virtual town halls, real‑time collaboration tools, and a robust digital community.
• Diversity & Inclusion – A vibrant, inclusive workplace that celebrates diverse perspectives and fosters belonging.
• Innovation Hub – Regular hackathons, idea‑sharing sessions, and cross‑team workshops that encourage experimentation and creative problem‑solving.
• Well‑Being & Work‑Life Balance – Comprehensive wellness programs, mental health resources, and generous paid time off to recharge.
• Impact‑Driven Mission – Every team member’s work directly contributes to empowering organizations worldwide to achieve smarter, data‑driven decisions.

Compensation, Perks, and Benefits

While specific figures vary by role and location, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with experience and market benchmarks.
• Performance‑based bonuses tied to customer success metrics and company growth.
• Equity options, allowing you to share in the company’s long‑term success.
• Health, dental, and vision insurance for you and your dependents.
• 401(k) matching and financial planning resources.
• Unlimited paid time off and flexible working arrangements.
• Continuous learning stipend and access to industry conferences.
• Wellness initiatives, including gym memberships, meditation apps, and on‑site health coaches.

Ready to Make an Impact?

If you are a seasoned customer success professional with a passion for driving adoption, retention, and expansion in the enterprise SaaS space, brighthush invites you to join our mission. Bring your strategic vision, data‑driven mindset, and customer‑centric approach to a company that values innovation, collaboration, and growth.

Apply today and become a pivotal part of a team that is redefining the future of work—one intelligent, data‑powered solution at a time.