Senior Enterprise Customer Success Leader – Driving Global SaaS Adoption, Revenue Growth, and Customer Advocacy at brighthush – Remote Germany

Welcome to brighthush – Where Customer Success Meets Innovation

At brighthush, we’re redefining what it means to deliver value in the SaaS world. Our mission is simple yet ambitious: empower enterprises to turn every customer interaction into a strategic advantage. With a presence in over 70 countries and a portfolio of thousands of satisfied clients, brighthush has evolved from a niche startup into a global SaaS powerhouse that thrives on data‑driven insights, relentless curiosity, and a people‑first philosophy.

We believe that technology should amplify human connection, not replace it. That belief shapes every line of code, every customer journey, and every strategic decision we make. If you’re passionate about building lasting relationships, driving measurable growth, and shaping the future of enterprise software, brighthush is the place where your impact will be felt worldwide.

Why Your Next Career Move Should Be With brighthush

As a Senior Enterprise Customer Success Leader, you will be the linchpin of our customer‑centric strategy. You’ll partner with product, sales, engineering, and analytics teams to ensure our enterprise clients not only achieve measurable success but also uncover new opportunities for expansion. In return, we offer a comprehensive rewards package that reflects your expertise and dedication:

• Competitive base salary and performance‑based bonuses aligned with revenue and customer health metrics.
• Comprehensive health, dental, and vision plans for you and your family, tailored to the German market.
• Unlimited paid time off and flexible working hours to support work‑life balance and personal well‑being.
• Annual learning stipend and access to industry conferences and workshops so you can stay ahead of the curve.
• Equity options that let you share in the company’s growth and success.
• Transparent, merit‑based promotion path that rewards initiative and results.
• Inclusive, remote‑first culture with a vibrant community of global teammates who celebrate diversity and collaboration.

Role Overview – Your Impact in Action

In this role, you will be the trusted advisor for our enterprise customers, ensuring they derive maximum value from brighthush’s platform. Your day‑to‑day responsibilities will include:

• Customer Relationship Management: Build and nurture long‑term relationships with key stakeholders, understanding their business goals and aligning them with brighthush’s solutions.
• Product Adoption & Enablement: Drive adoption of new features and best practices through workshops, webinars, and personalized coaching.
• Growth & Upsell Identification: Analyze usage data to uncover expansion opportunities, collaborating with the sales team to close upsell and cross‑sell deals.
• Customer Advocacy: Champion customer voices within brighthush, feeding insights into product roadmaps and marketing initiatives.
• Issue Escalation & Resolution: Act as the primary point of contact for escalated issues, coordinating with support, engineering, and product teams to deliver timely resolutions.
• Data‑Driven Reporting: Create and present quarterly business reviews (QBRs) that showcase ROI, adoption metrics, and future roadmap alignment.
• Process Improvement: Continuously refine customer success processes, tools, and playbooks to increase efficiency and impact.

Deep Dive Into Your Day‑to‑Day Activities

Every week, you’ll:

• Host virtual workshops for new feature rollouts, ensuring customers can leverage the platform to its fullest potential.
• Conduct monthly health checks with C‑suite executives to gauge satisfaction and identify upsell opportunities.
• Collaborate with the analytics team to build dashboards that track key metrics such as NPS, CSAT, and churn.
• Lead cross‑functional task forces to resolve complex customer challenges, ensuring a seamless experience.
• Mentor junior team members, sharing best practices and fostering a culture of continuous improvement.

Essential Qualifications – What We’re Looking For

We’re seeking a seasoned professional who brings a blend of strategic thinking, analytical rigor, and a passion for customer success. The ideal candidate will:

• Have a minimum of 5 years of experience in Customer Success, Customer Experience, or a related field.
• Possess a strong background in GTM roles within enterprise technology or SaaS environments.
• Hold a bachelor’s degree in Business, Engineering, Computer Science, or a closely related discipline.
• Be fluent in German (native level) and English (business proficiency).
• Demonstrate a proven track record of driving product adoption and revenue growth for enterprise customers.
• Showcase excellent communication skills, both written and verbal, in German and English.
• Have experience with customer success platforms and analytics tools.

Preferred Qualifications – The Extra Edge

While the essential qualifications are non‑negotiable, the following attributes will set you apart:

• Experience managing a portfolio of high‑value enterprise accounts.
• Proficiency in data visualization tools such as Tableau, Power BI, or Looker.
• Knowledge of SaaS metrics such as NPS, CSAT, LTV, and churn.
• Background in consulting or professional services.
• Experience leading cross‑functional initiatives and driving change.

Skills & Competencies – What Makes You Successful at brighthush

Success at brighthush requires a blend of technical, interpersonal, and strategic skills:

• Strategic Thinking: Ability to translate customer goals into actionable plans that align with business objectives.
• Analytical Acumen: Strong data interpretation skills to identify trends, diagnose issues, and recommend solutions.
• Relationship Building: Proven ability to build trust and influence stakeholders at all levels.
• Project Management: Skilled at managing multiple initiatives simultaneously while meeting deadlines.
• Problem Solving: Creative and pragmatic approach to resolving complex customer challenges.
• Collaboration: Comfortable working in cross‑functional teams and fostering a culture of shared success.
• Adaptability: Thrives in a fast‑paced, evolving environment and embraces continuous learning.

Career Growth & Learning Opportunities – Your Path to Success

At brighthush, your professional development is a priority. We offer:

• Structured mentorship programs with senior leaders.
• Access to industry‑leading training courses and certifications.
• Opportunities to lead high‑impact projects and cross‑team initiatives.
• A clear promotion path from Senior Customer Success Manager to Director of Customer Success.
• Involvement in product strategy and roadmap discussions.

Work Environment & Culture – Where Innovation Meets Inclusion

brighthush is a remote‑first organization that values flexibility, transparency, and collaboration. Our culture is defined by:

• Inclusive, diverse teams that celebrate different perspectives.
• Regular virtual town halls and open Q&A sessions with leadership.
• Community‑building events such as hackathons, wellness challenges, and book clubs.
• Commitment to work‑life balance, with flexible hours and unlimited PTO.
• Focus on sustainability and social impact through volunteer programs.

Compensation & Benefits – A Total Rewards Package That Reflects Your Value

While specific numbers vary by role and experience, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with market rates for senior roles in Germany.
• Performance‑based bonuses tied to customer success metrics.
• Equity options that allow you to share in the company’s growth.
• Health, dental, and vision insurance for you and your family.
• Retirement savings plan with company match.
• Generous paid parental leave and flexible family support.
• Annual stipend for professional development and conference attendance.

How to Apply – Take the Next Step in Your Career

If you’re ready to elevate your customer success career and help shape the future of enterprise SaaS, we’d love to hear from you. Join brighthush and be part of a team that’s dedicated to delivering transformative experiences for customers worldwide.

Ready to apply? Apply to brighthush today and start your journey with us.

We look forward to discovering how your expertise can help us continue to innovate, grow, and create lasting value for our customers.