Senior Enterprise Customer Success Manager – Driving Adoption, Renewal, and Strategic Growth for Large Districts

About brighthush

brighthush is a leading educational technology partner that empowers schools, districts, and higher‑education institutions to unlock the full potential of digital learning. With a portfolio of award‑winning SaaS solutions, we help educators streamline operations, enhance student engagement, and drive measurable outcomes. Our mission is to create a brighter future for learners worldwide by delivering innovative, data‑driven tools that transform classrooms into collaborative, technology‑enabled learning environments.

As we expand our footprint across the United States, we are looking for a seasoned Enterprise Customer Success Manager to join our high‑impact team. In this role, you will be the trusted advisor for our largest, most complex district accounts, ensuring they achieve maximum value from our platform while driving growth and renewal.

Key Responsibilities

In this dynamic, client‑facing position, you will own the end‑to‑end customer journey for a portfolio of high‑profile districts. Your day‑to‑day activities will include:

• Strategic Account Leadership: Build and nurture executive‑level relationships with district leaders, ensuring alignment between their strategic goals and brighthush’s product roadmap.
• Health & Usage Analysis: Leverage data from our analytics engine to assess engagement, adoption, and outcome metrics, identifying health signals and recommending proactive actions.
• Renewal & Expansion Management: Own the renewal process from quote generation to final signature, while uncovering upsell and cross‑sell opportunities across the district’s ecosystem.
• Feedback & Advocacy: Capture structured customer insights during workshops, training sessions, and regular check‑ins, and translate them into actionable product enhancements.
• Project & Implementation Oversight: Coordinate multi‑disciplinary implementation teams, ensuring milestones are met, risks are mitigated, and deliverables are delivered on time.
• CRM & Documentation Excellence: Maintain meticulous records in Salesforce, Gainsight, or equivalent tools, ensuring all interactions, decisions, and next steps are captured.
• Travel & On‑Site Engagement: Conduct on‑site visits (15‑30% travel) during peak periods such as Back‑to‑School, training sessions, and industry conferences to strengthen relationships and gather real‑world feedback.

Essential Qualifications

• Minimum 5 years of professional experience in a Customer Success or Account Management role.
• At least 3 years of hands‑on implementation and success management for a SaaS‑based education technology company.
• Proven track record of managing large, complex enterprise accounts with multi‑million dollar ARR.
• Strong analytical mindset with the ability to interpret usage data and translate it into strategic actions.
• Excellent communication skills, capable of presenting to C‑suite executives and translating technical concepts into business value.
• Proficiency with Google Workspace (Sheets, Slides, Docs) and Apple/Mac ecosystems.
• Experience with SFTP integration and data migration processes (preferred).
• Comfortable working in a fully remote environment, with a self‑driven, entrepreneurial spirit.
• Positive, resilient attitude that thrives in high‑pressure, fast‑paced settings.

Preferred Qualifications

• Experience in the ClassLink/Clever ecosystem or similar single‑sign‑on solutions.
• Background in educational data analytics or learning management systems.
• Knowledge of district budgeting cycles and procurement processes.
• Project management certification (PMP, Agile, or equivalent) or demonstrable experience managing complex, cross‑functional initiatives.
• Prior exposure to multi‑threaded renewal negotiations and expansion strategy.
• Fluency in additional languages used in U.S. school districts (e.g., Spanish).

Skills & Competencies

• Customer‑Centric Mindset: Deep empathy for educators and administrators, always prioritizing their success.
• Strategic Thinking: Ability to see the big picture, align technology with district goals, and forecast future needs.
• Data‑Driven Decision Making: Comfortable working with dashboards, interpreting KPIs, and making evidence‑based recommendations.
• Influence & Negotiation: Skilled at building consensus, navigating complex stakeholder landscapes, and closing high‑value renewals.
• Project Management: Strong grasp of task dependencies, resource allocation, and risk mitigation.
• Adaptability: Thrives in a rapidly evolving environment, quickly learning new tools and processes.
• Collaboration: Works seamlessly with Sales, Product, Support, and Engineering to deliver a unified customer experience.

Career Growth & Learning Opportunities

At brighthush, your professional development is a top priority. We offer:

• Structured mentorship programs pairing you with senior leaders in Customer Success and Product.
• Access to industry conferences, webinars, and certification courses at no cost.
• Clear career pathways from Customer Success Manager to Director of Enterprise Success, and beyond.
• Regular performance reviews with actionable feedback and growth plans.
• Cross‑functional project assignments that broaden your skill set and visibility across the organization.

Work Environment & Culture

brighthush is built on a foundation of trust, transparency, and continuous improvement. Our culture is defined by:

• Remote‑First Flexibility: Work from anywhere with a reliable internet connection, while staying connected through daily stand‑ups and virtual collaboration tools.
• Inclusive Community: A diverse workforce that celebrates different perspectives and fosters belonging.
• Innovation‑Driven: A culture that encourages experimentation, rapid iteration, and learning from failure.
• Impact‑Focused: Every team member’s contribution directly influences student outcomes and district success.
• Work‑Life Balance: Generous paid time off, flexible scheduling, and a supportive environment that values personal well‑being.

Compensation & Benefits

We offer a competitive total rewards package designed to attract and retain top talent:

• Base Salary: $90,000 – $125,000 USD, commensurate with experience and qualifications.
• Performance Bonus: Up to 15% of base salary based on renewal, expansion, and customer health metrics.
• 401(k) with Company Match: 4% match on contributions.
• Health & Wellness: 100% coverage for employee health care, dental, and vision plans.
• Parental Leave: Paid maternity/paternity leave in line with federal guidelines.
• Wellness Incentives: Subsidized gym membership and wellness stipend.
• Remote Work Stipend: Monthly allowance for home office setup.
• Annual Off‑Site Retreat: Company‑sponsored team building and strategy sessions.
• Professional Development: Annual budget for courses, certifications, and conference attendance.

How to Apply

If you are a proactive, customer‑obsessed leader ready to shape the future of educational technology, we want to hear from you. Join brighthush and help us empower districts to deliver brighter learning experiences for every student.

and become part of a team that is redefining success in education.