Senior Enterprise Customer Success Manager – East Region – Driving Adoption, Value, and Growth for Fortune 500 Clients

About brighthush

At brighthush, we are the trusted source for open‑source security. By delivering hardened, secure, and production‑ready builds of the software that powers today’s AI agents and cloud-native applications, we help organizations build faster, stay compliant, and eliminate risk. Our customers span Fortune 500 enterprises and global industry leaders, and we are backed by top venture investors who share our vision for a safer digital world.

Why brighthush?

We are on a mission to transform how enterprises adopt and manage open‑source software. Our solutions empower teams to ship code securely, accelerate innovation, and meet the most demanding regulatory requirements. If you thrive in a fast‑moving, high‑impact environment and want to help shape the future of secure software delivery, brighthush is the place for you.

Role Overview

As a Senior Enterprise Customer Success Manager in the East region, you will be the primary post‑sales advocate for our most strategic accounts. You will own the entire customer journey—from onboarding and implementation to adoption and expansion—ensuring that each client realizes measurable business value and achieves rapid time‑to‑value. Your influence will span technical and business stakeholders, and you will partner closely with Solutions Architects, Technical Support, Product Management, Engineering, and Sales to deliver a seamless, high‑quality experience.

Key Responsibilities

• Success Planning & Value Realization – Partner with customers, pre‑sales, and post‑sales teams to develop comprehensive success plans that align with each client’s goals, challenges, and regulatory landscape. Lead the full Business Value Realization cycle, helping customers quantify ROI, reduce risk, and demonstrate value to their leadership.
• Customer Advocacy – Serve as the voice of the customer within brighthush. Translate customer needs into actionable insights for product, engineering, and support teams, ensuring that solutions evolve to meet real‑world demands.
• Issue Management & Escalation – Collaborate with Technical Support and Customer Engineering to resolve incidents swiftly. Own the escalation process, deciding when to involve executive leadership or C‑suite stakeholders to de‑escalate and de‑risk issues.
• Product & Industry Expertise – Maintain deep, hands‑on knowledge of brighthush’s platform, staying current on industry trends, new features, and best practices. Use this expertise to guide customers in optimizing their use of our solutions.
• Training & Education – Work with the Education team to design and deliver training programs that empower customers to adopt best practices in security, DevSecOps, and supply‑chain protection.
• Account Management & Expansion – Build relationships across all levels of the customer organization—from technicians to CISOs. Partner with Sales to identify renewal and expansion opportunities, proactively mitigating churn risks.
• Process Innovation – Own the customer success process for the East region, continuously refining workflows, tools, and metrics to improve efficiency and impact.

Essential Qualifications

• 5+ years of enterprise customer‑facing experience, ideally in Customer Success, Technical Account Management, Professional Services, or a blend of these roles.
• Proven track record of managing complex, multi‑stakeholder engagements in large organizations.
• Strong understanding of at least one of the following domains: Supply Chain Security, DevSecOps, Application Security, Security Infrastructure, Container Security, Regulatory Compliance, Vulnerability Management, or Software Development Lifecycle.
• Exceptional communication skills, with the ability to translate technical concepts to business audiences and vice versa.
• High emotional intelligence, strong prioritization, and the ability to work autonomously while driving cross‑functional alignment.
• Demonstrated commitment to continuous learning and professional growth.

Preferred Qualifications

• Experience in an early‑stage startup environment, where rapid iteration and ownership are the norm.
• Hands‑on technical experience with cloud platforms (AWS, GCP, Azure), containers, Linux, and security tooling.
• Passion for technology and cybersecurity, with a desire to stay ahead of emerging threats and industry trends.
• Prior success in driving adoption and expansion for enterprise customers in a SaaS or security‑focused organization.

Skills & Competencies

• Customer‑Obsessed Mindset – Deep empathy for customer pain points and a relentless focus on delivering value.
• Strategic Thinking – Ability to see the big picture, anticipate challenges, and devise long‑term success plans.
• Collaboration & Influence – Proven ability to work cross‑functionally, influence without authority, and build consensus.
• Analytical Acumen – Comfortable with data‑driven decision making, using metrics to track success and identify improvement areas.
• Project Management – Skilled at managing multiple priorities, timelines, and stakeholder expectations.
• Technical Fluency – Comfortable engaging with engineering teams, understanding architecture, and troubleshooting complex issues.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is as dynamic as the industry we serve. As a Senior Enterprise Customer Success Manager, you will:

• Lead high‑impact initiatives that shape the future of our platform and customer experience.
• Mentor junior team members, fostering a culture of knowledge sharing and continuous improvement.
• Collaborate with product and engineering leaders to influence roadmap decisions based on real‑world customer feedback.
• Participate in industry conferences, webinars, and thought‑leadership opportunities to build your personal brand.
• Advance into leadership roles such as Director of Customer Success, Head of Enterprise Services, or VP of Customer Experience.

Work Environment & Culture

brighthush is built on a foundation of values that guide every decision:

• Customer Obsession – We put our customers at the center of everything we do.
• Bias for Intentional Action – We prioritize, plan, experiment, and learn quickly.
• Playful Yet Purposeful – We tackle serious problems with a sense of humor and a commitment to excellence.
• Trust & Transparency – We assume good intentions and empower each other to make informed decisions.

Our remote‑first culture means you can work from anywhere while staying connected through virtual meetups, bi‑annual destination summits, and a monthly coworking stipend. We celebrate diversity, equity, and inclusion, and we are proud to be an equal‑opportunity employer.

Compensation & Benefits

We offer a competitive total rewards package that reflects your expertise and impact:

• Base salary up to $160,000, plus performance‑based bonus.
• Stock options upon hire and promotion, with a 10‑year exercise window.
• Full coverage of health, vision, and dental insurance for you and your dependents.
• Unlimited flexible time off to recharge and maintain work‑life balance.
• 18 weeks paid parental leave for birthing parents and 12 weeks for non‑birthing parents.
• Monthly stipend for coworking spaces, phone, and internet.
• Access to continuous learning resources, certifications, and conference sponsorships.

How to Apply

If you are passionate about driving customer success in a high‑growth, security‑focused environment, we encourage you to apply. Even if your experience is close but not an exact match, we value diverse perspectives and unique backgrounds. Join brighthush and help us build the safest, most innovative open‑source ecosystem.