Senior Enterprise Customer Success Manager – Life Sciences & Data Analytics – Championing Net Dollar Retention, Strategic Growth, and C‑Suite Partnerships at brighthush
About brighthush
brighthush is not just a data‑analytics company; it is a catalyst for transformation in the life‑sciences sector. Since its founding in 2011, brighthush has empowered over 2,400 pharmaceutical, biotech, and medical‑device organizations worldwide to turn raw data into strategic advantage. By delivering actionable insights that accelerate clinical development, streamline market access, and unlock high‑value markets, brighthush helps its clients achieve measurable ROI across the entire product lifecycle.
Our culture is built on collaboration, curiosity, and a relentless commitment to inclusion. Recognized as a top workplace by Built In, the Stevie Awards, and Great Place to Work, brighthush offers a dynamic environment where innovation thrives and every voice is heard. Whether you work from our vibrant office hubs or from home, you’ll find a community that celebrates diversity, encourages continuous learning, and rewards impact.
Position Overview
As a Senior Enterprise Customer Success Manager, you will be the strategic partner for a portfolio of high‑value life‑sciences accounts. Your mission is to secure and grow a $5 million+ book of business while maintaining a net dollar retention (NDR) of 95 % or higher. You will translate data adoption into quantifiable business outcomes, guide renewal and expansion conversations, and serve as the trusted advisor to C‑suite stakeholders.
Key Responsibilities
- Full Customer Lifecycle Ownership: Lead the entire journey—from onboarding and adoption to renewal and expansion—ensuring each phase is tied to clear, documented business outcomes.
- Value‑Selling & ROI Documentation: Apply a structured value‑selling methodology to build and maintain account‑level business cases that quantify the ROI delivered through brighthush’s analytics, services, and platform usage.
- Onboarding Leadership: Champion the onboarding process by aligning stakeholders on priority use cases, setting measurable adoption targets, and driving rapid value realization.
- Executive Business Reviews: Conduct quarterly business reviews (QBRs) and executive reviews focused on documented value, strategic roadmaps, and realized ROI.
- Renewal Risk Management: Proactively identify renewal risks and deploy mitigation strategies before risk is communicated, safeguarding NDR.
- Renewal & Expansion Strategy: Own the renewal narrative, translating delivered value into a compelling renewal/expansion business case, and partnering with Account Management to influence renewal decisions and negotiate expansion.
- Account Value Roadmapping: Maintain a living value roadmap for each account, mapping key stakeholders and proactively identifying expansion opportunities backed by documented ROI.
- Cross‑Functional Coordination: Collaborate with Product, Sales, Marketing, Advanced Analytics, and subject‑matter experts to resolve customer needs swiftly and consistently.
- Data‑Driven Insight Generation: Leverage internal analytics to surface trends, forecast adoption, and recommend strategic initiatives that align with customer goals.
- Thought Leadership: Represent brighthush at industry conferences, webinars, and client events, positioning the company as a thought leader in life‑sciences analytics.
Essential Qualifications
- 5–7+ years of proven experience as a Customer Success Manager, ideally within a data‑as‑a‑service (DaaS), pharmaceutical, or consulting environment.
- Demonstrated strategic ownership of a $5 million+ enterprise book of business with accountability for renewal and NDR targets.
- Track record of using value‑selling and ROI documentation to retain and grow an enterprise portfolio at 95 %+ NDR.
- Ability to operate as a credible, strategic counterpart to customer C‑suite stakeholders.
- Strong understanding of life‑sciences workflows (Commercial, Medical, Market Access, Marketing, R&D, HEOR) and the ability to connect data adoption to quantifiable business outcomes.
- Individual contributor role with no people‑management responsibilities.
Preferred Qualifications
- Experience in the life‑sciences industry, particularly with pharmaceutical or biotech clients.
- Background in advanced analytics, data science, or a related technical field.
- Familiarity with brighthush’s suite of products and services.
- Strong negotiation and influence skills, with a history of closing expansion deals.
- Proficiency in CRM and customer success platforms (e.g., Salesforce, Gainsight).
Skills & Competencies
- Strategic Thinking & Business Acumen – Ability to see the big picture and translate data insights into business strategy.
- Data‑Driven Decision Making – Use metrics and analytics to guide actions and measure success.
- Exceptional Communication & Presentation Skills – Articulate complex concepts to technical and non‑technical audiences.
- Relationship Building & Stakeholder Management – Cultivate trust with C‑suite executives and cross‑functional teams.
- Project Management & Execution Excellence – Deliver projects on time, within scope, and with measurable impact.
- Analytical Mindset with a Focus on ROI and Metrics – Quantify value and drive continuous improvement.
- Adaptability in a Fast‑Paced, Evolving Environment – Thrive amid rapid change and ambiguity.
Career Growth & Development
At brighthush, your growth is our priority. As a Senior Customer Success Manager, you’ll have the opportunity to:
- Progress to a Customer Success Leadership role, overseeing a team of CSMs and shaping the customer success strategy.
- Transition into strategic account management or sales leadership, leveraging your deep industry knowledge and client relationships.
- Participate in cross‑functional initiatives that influence product roadmap and go‑to‑market strategy.
- Access continuous learning through internal training, industry conferences, and certifications in data analytics, life‑sciences, and customer success.
- Earn recognition through brighthush’s internal awards program, celebrating innovation, impact, and customer advocacy.
Work Environment & Culture
brighthush thrives on a culture of collaboration, transparency, and continuous improvement. We celebrate diversity and inclusion through initiatives such as brighthushCares, our community service group that encourages employees to give back. Our flexible, dynamic environment supports remote work, flexible hours, and a healthy work‑life balance. You’ll join a team of passionate, dedicated professionals who are eager to share knowledge and drive collective success.
Compensation & Benefits
Base Salary: $92,800 – $139,200 per year, commensurate with experience and qualifications.
In addition to a competitive base, you may be eligible for a company bonus or commission plan. All employees receive a comprehensive benefits package that includes:
- Medical, dental, and vision coverage
- Unlimited paid time off (PTO)
- 401(k) plan with employer contribution and match
- Employee wellness programs and mental health resources
- Professional development stipend and tuition reimbursement
- Flexible work arrangements and remote‑friendly policies
- Employee stock purchase plan (ESPP) and equity options for eligible roles
- Annual company retreats and team‑building events
Why Join brighthush?
At brighthush, you will be part of a mission‑driven organization that is redefining how life‑sciences companies use data. You’ll work with world‑class analytics tools, collaborate with cross‑functional experts, and influence the strategic direction of our clients’ most critical initiatives. Your success will be measured by the tangible impact you create for our customers—measured in increased revenue, faster time‑to‑market, and higher patient outcomes.
Ready to Make an Impact?
If you are a strategic, data‑savvy leader who thrives on building lasting relationships with C‑suite stakeholders and driving measurable growth, we want to hear from you. Join brighthush and help shape the future of life‑sciences analytics while advancing your career in a culture that values innovation, inclusion, and impact.