Senior Enterprise Customer Success Manager – Remote – Drive Client Success & Growth for brighthush Benefits Technology

About brighthush

brighthush is a trailblazing benefits technology platform that empowers employers, health plans, and employees to navigate the complex world of employee benefits with confidence and clarity. By combining cutting‑edge data analytics, intuitive user interfaces, and a commitment to customer advocacy, brighthush transforms how organizations deliver, manage, and optimize benefits programs. Our mission is simple: make benefits simple, accessible, and impactful for everyone involved.

As a rapidly growing, fully remote company, brighthush is redefining the future of benefits technology. We pride ourselves on a culture of innovation, collaboration, and continuous learning. Our team is diverse, globally distributed, and united by a shared passion for solving real‑world problems and delivering measurable value to our clients.

Why Join brighthush?

• Impact at Scale: You’ll work with 30+ commercial and enterprise accounts, directly influencing the success of thousands of employees and the financial health of our clients.
• Remote‑First Flexibility: Enjoy a fully remote work environment with flexible hours that respect your work‑life balance.
• Competitive Compensation: We offer a market‑competitive base salary, performance‑based bonuses, and a comprehensive benefits package.
• Growth & Development: Access to continuous learning resources, mentorship programs, and clear career progression pathways.
• Inclusive Culture: A supportive, inclusive environment that celebrates diversity, equity, and belonging.

Key Responsibilities

As the Enterprise Customer Success Manager at brighthush, you will be the primary advocate for our high‑value clients, ensuring they achieve their desired outcomes and realize the full potential of our platform.

• Build and nurture long‑term relationships with senior stakeholders across 30+ commercial and enterprise accounts.
• Act as the trusted advisor for product adoption, usage optimization, and strategic benefit planning.
• Conduct regular business reviews, presenting insights, ROI metrics, and actionable recommendations.
• Collaborate closely with Sales, Product, and Engineering teams to relay customer feedback and drive product enhancements.
• Identify upsell and cross‑sell opportunities, working with the Revenue Operations team to expand account value.
• Lead onboarding, training, and enablement initiatives for new clients, ensuring a smooth transition and rapid value realization.
• Resolve escalated issues with a customer‑centric approach, turning challenges into opportunities for deeper engagement.
• Maintain accurate account documentation, usage data, and health scores in our CRM and customer success platform.
• Champion a culture of continuous improvement by sharing best practices and lessons learned across the team.

Essential Qualifications

• 2–5 years of proven experience in Customer Success, Account Management, or a related client‑facing role within SaaS or benefits technology.
• Demonstrated success in managing complex, enterprise‑level accounts and driving measurable outcomes.
• Exceptional communication skills—both written and verbal—accompanied by strong presentation and facilitation abilities.
• Proficiency in using CRM systems (e.g., Salesforce, HubSpot) and customer success platforms (e.g., Gainsight, Totango).
• Strong analytical mindset with the ability to interpret data, generate insights, and translate them into actionable strategies.
• Self‑motivated, proactive, and comfortable working independently in a fully remote environment.
• Experience collaborating cross‑functionally with Sales, Product, and Engineering teams.
• High emotional intelligence, empathy, and a genuine passion for helping clients succeed.

Preferred Qualifications

• Experience in the benefits, HR tech, or health insurance industry.
• Background in data analytics or experience with BI tools (e.g., Tableau, Power BI).
• Knowledge of compliance regulations related to employee benefits (e.g., ACA, HIPAA).
• Previous experience leading customer success initiatives for a high‑growth SaaS company.
• Fluency in multiple languages is a plus.

Key Skills & Competencies

• Strategic Account Management
• Customer Advocacy & Relationship Building
• Data‑Driven Decision Making
• Problem Solving & Conflict Resolution
• Project Management & Execution
• Cross‑Functional Collaboration
• Change Management & Adoption
• Presentation & Storytelling
• Adaptability & Resilience

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As an Enterprise Customer Success Manager, you’ll have the opportunity to:

• Progress to a Senior Customer Success Manager or Director of Customer Success role.
• Lead cross‑functional initiatives that shape product strategy and customer experience.
• Mentor junior team members and contribute to the development of our customer success playbook.
• Participate in industry conferences, webinars, and workshops to stay ahead of market trends.
• Access a curated learning library, including courses on leadership, data analytics, and SaaS best practices.

Work Environment & Culture at brighthush

Our remote‑first culture is built on trust, transparency, and collaboration. We celebrate wins together, whether they’re a successful product launch or a client milestone. Our core values—Innovation, Customer Obsession, Integrity, and Growth—guide everything we do.

• Weekly virtual team huddles and monthly all‑hands meetings.
• Open‑door policy: leadership is always available for feedback and ideas.
• Inclusive events such as virtual coffee chats, wellness challenges, and cultural celebrations.
• Flexible PTO policy that encourages you to recharge and return refreshed.
• Annual “brighthush Retreat” where the entire team gathers to share insights, brainstorm, and build camaraderie.

Compensation & Benefits

While the exact figures may vary based on experience and location, brighthush offers a competitive package that includes:

• Base salary commensurate with market rates for Enterprise Customer Success Managers.
• Performance‑based bonuses tied to client satisfaction, renewal rates, and upsell targets.
• Health, dental, and vision insurance plans.
• 401(k) retirement plan with company match.
• Unlimited paid time off (PTO) policy to support work‑life balance.
• Professional development stipend and reimbursement for relevant certifications.
• Employee wellness program, including mental health resources and gym reimbursement.
• Equity options for eligible employees.

How to Apply

Ready to make a tangible impact on the future of benefits technology? Submit your resume and a brief cover letter outlining why you’re the perfect fit for the Enterprise Customer Success Manager role at brighthush. We’re excited to learn how your experience and passion align with our mission.

and join a team that’s redefining the benefits landscape.