Strategic Enterprise Customer Success Lead – Remote, Driving Customer Satisfaction & Growth for Innovative Cloud Solutions at brighthush

About brighthush

brighthush is a forward‑thinking cloud technology company that empowers enterprises to unlock the full potential of their data, applications, and digital experiences. With a portfolio of cutting‑edge SaaS and hybrid‑cloud solutions, we help businesses across finance, healthcare, retail, and manufacturing streamline operations, accelerate innovation, and achieve measurable ROI. Our mission is simple: to make complex technology simple, secure, and scalable for every customer.

Founded on a culture of curiosity, collaboration, and continuous improvement, brighthush has grown from a small startup to a global leader in cloud services. We pride ourselves on our inclusive, high‑performance environment where every team member is empowered to bring ideas to life, challenge the status quo, and deliver world‑class results. Whether you’re a seasoned professional or an emerging talent, brighthush offers a platform for growth, learning, and impact.

Why Join brighthush?

• Remote‑First Flexibility: Work from anywhere in the world while staying connected to a vibrant, distributed team.
• Competitive Compensation: A comprehensive package that rewards performance, experience, and expertise.
• Career Growth: Structured career paths, mentorship programs, and access to industry‑leading training.
• Impactful Work: Drive real value for enterprise customers and shape the future of cloud technology.
• Inclusive Culture: A diverse, supportive community that celebrates differences and fosters belonging.

Role Overview

As the Strategic Enterprise Customer Success Lead at brighthush, you will be the champion of our enterprise portfolio. Your primary mission is to build and nurture long‑term relationships with key accounts, ensuring they extract maximum value from our cloud solutions. You will collaborate closely with sales, product, and engineering teams to align customer goals with our roadmap, turning satisfaction into advocacy and revenue growth.

Key Responsibilities

• Account Leadership: Own a portfolio of high‑value enterprise accounts, serving as the primary point of contact for all strategic initiatives.
• Success Strategy Development: Design and execute tailored success plans that align with each customer’s business objectives, KPIs, and technology roadmap.
• Customer Advocacy: Act as the voice of the customer within brighthush, translating feedback into product enhancements and service improvements.
• Renewal & Upsell Management: Drive renewal conversations, identify expansion opportunities, and collaborate with sales to close upsell deals.
• Health Monitoring: Track usage, adoption, and satisfaction metrics; proactively address risks and champion continuous improvement.
• Cross‑Functional Collaboration: Partner with product, engineering, support, and marketing to deliver seamless customer experiences.
• Thought Leadership: Represent brighthush at industry events, webinars, and conferences; contribute to whitepapers and case studies.
• Team Mentorship: Coach and mentor junior customer success managers, fostering a culture of learning and excellence.

Essential Qualifications

• Minimum 3 years of experience in customer‑facing roles, preferably in enterprise SaaS or cloud services.
• Proven track record of managing complex, multi‑stakeholder relationships and delivering measurable outcomes.
• Strong analytical mindset with the ability to interpret data, identify trends, and recommend actionable insights.
• Excellent communication skills—both written and verbal—across all levels of an organization.
• Experience with CRM and customer success platforms (e.g., Salesforce, Gainsight, Totango).
• Demonstrated ability to work independently in a fully remote environment, managing time and priorities effectively.
• High emotional intelligence, resilience, and a customer‑centric mindset.

Preferred Qualifications

• Background in the financial services, healthcare, or manufacturing sectors.
• Experience with cloud migration, data analytics, or AI/ML solutions.
• Certifications such as Certified Customer Success Manager (CCSM) or similar.
• Fluency in multiple languages.
• Previous experience leading a customer success team.

Core Skills & Competencies

• Strategic Thinking: Ability to see the big picture and translate it into actionable plans.
• Relationship Building: Proven skill in establishing trust and rapport with C‑suite executives.
• Problem Solving: Creative and analytical approach to resolving complex customer challenges.
• Project Management: Strong organizational skills to manage multiple initiatives simultaneously.
• Data‑Driven Decision Making: Comfortable working with dashboards, metrics, and data storytelling.
• Collaboration: Comfortable working cross‑functionally in a fast‑paced, agile environment.
• Adaptability: Thrives in a dynamic, evolving industry and embraces change.

Career Growth & Learning Opportunities

At brighthush, we believe that learning is a lifelong journey. As a Strategic Enterprise Customer Success Lead, you will:

• Participate in a structured Leadership Development Program that includes mentorship, coaching, and executive shadowing.
• Access to industry certifications and training courses—both internal and external—to deepen your expertise.
• Opportunity to transition into senior roles such as Director of Customer Success, VP of Enterprise Partnerships, or Chief Customer Officer.
• Regular participation in innovation labs and product strategy sessions to influence the next generation of cloud solutions.
• Global travel to meet customers, attend conferences, and represent brighthush at industry events.

Work Environment & Culture

brighthush’s remote‑first culture is built on trust, transparency, and collaboration. We provide:

• Fully equipped home office stipend and ergonomic support.
• Weekly virtual coffee chats and monthly town halls to keep the team connected.
• Inclusive hiring practices that celebrate diversity and foster belonging.
• Flexible work hours that accommodate different time zones and personal commitments.
• Annual company retreats and team‑building activities to strengthen relationships.

Compensation & Benefits

While specific figures vary based on experience and location, brighthush offers a competitive base salary complemented by:

• Performance‑based bonuses tied to customer satisfaction, renewal rates, and expansion revenue.
• Comprehensive health, dental, and vision insurance plans.
• 401(k) matching and retirement savings options.
• Unlimited paid time off (PTO) and flexible sick leave.
• Professional development budget for courses, conferences, and certifications.
• Employee wellness programs, including virtual fitness classes and mental health resources.
• Stock‑option or equity participation for eligible employees.

How to Apply

If you are passionate about empowering enterprises, thrive in a fast‑paced environment, and want to make a tangible impact on customer success, we want to hear from you. Submit your resume and a brief cover letter outlining why you’re the perfect fit for this role. Join brighthush and help shape the future of cloud technology—one satisfied customer at a time.

Join brighthush Today!

Be part of a company that values innovation, collaboration, and customer success. Your expertise will help drive growth, build lasting relationships, and transform the way enterprises use cloud technology. Apply now and start your journey with brighthush—where your career meets purpose and impact.