Senior Enterprise Customer Success Manager – West Region – Driving Adoption & Value for Fortune 500 Clients at brighthush

Welcome to brighthush – Where Open Source Meets Enterprise‑Grade Security

At brighthush, we are the trusted source for open source. By delivering hardened, secure, and production‑ready builds of the software that engineers and AI agents rely on, we empower organizations to build faster, stay compliant, and eliminate risk. Our portfolio spans Fortune 500 enterprises and global industry leaders across technology, finance, healthcare, and more. We are venture‑backed by leading investors and are on a mission to redefine how the world secures its software supply chain.

About the Role: Senior Enterprise Customer Success Manager (West)

As a Senior Customer Success Manager at brighthush, you will be the primary post‑sales advocate for our Enterprise customers. You will own the entire customer journey—from onboarding and implementation to adoption and expansion—ensuring that each client realizes tangible business value and long‑term success with our platform.

Key Responsibilities

• Success Planning & Value Realization: Partner with customers, pre‑sales, and post‑sales teams to define success metrics, align on goals, and map out a clear roadmap for value delivery. Own the full Business Value Realization cycle, helping customers quantify ROI and internal champions.
• Customer Advocacy: Serve as the voice of the customer within brighthush. Champion customer needs across engineering, product, sales, and support, influencing priorities and driving outcomes that matter.
• Issue Management & Escalation: Collaborate with Technical Support and Customer Engineering to resolve incidents swiftly. Escalate high‑impact issues to executive stakeholders when necessary, ensuring transparent communication and timely resolution.
• Product Expertise & Thought Leadership: Develop deep technical knowledge of brighthush’s solutions. Stay ahead of industry trends, new features, and best practices to advise customers on optimal usage and security posture.
• Training & Education: Work with the Education team to design and deliver onboarding, workshops, and ongoing training that empower customers to master product features and security principles.
• Account Management & Growth: Build relationships with stakeholders from technicians to CISOs. Partner with Sales to identify renewal, upsell, and expansion opportunities while mitigating churn risk.
• Process Innovation: Own the customer success process for Enterprise accounts. Identify gaps, propose new workflows, and implement tools that improve efficiency and customer satisfaction.

Essential Qualifications

• 5+ years of enterprise customer‑facing experience in roles such as Customer Success, Professional Services, Technical Account Management, or a blend of these with Sales, Solutions Engineering, or Technical Support.
• Proven track record of managing complex, multi‑stakeholder engagements with large organizations.
• Strong understanding of one or more domains: Supply Chain Security, DevSecOps, Application Security, security infrastructure, containers, regulatory compliance, vulnerability management, or software development lifecycle.
• High level of autonomy and ownership: ability to make decisions that drive customer outcomes, de‑risk escalations, and influence cross‑functional teams.
• Exceptional communication, empathy, and prioritization skills. Ability to translate technical concepts into business value.
• Commitment to continuous personal and professional development.

Preferred Qualifications

• Experience in early‑stage startup environments where you built processes from scratch.
• Hands‑on technical experience with cloud platforms (AWS, GCP, Azure), containers, Linux, and supply chain security tools.
• Passion for technology and cybersecurity, with a desire to stay ahead of emerging threats and solutions.
• Demonstrated ability to influence executive stakeholders and drive strategic initiatives.

Skills & Competencies

• Strategic thinking and execution across multiple business units.
• Customer‑centric mindset with a bias for intentional action.
• Strong analytical skills to measure success metrics and identify improvement opportunities.
• Excellent written and verbal communication, storytelling, and presentation abilities.
• Proficiency with CRM systems (e.g., Salesforce), customer success platforms, and collaboration tools.
• High emotional intelligence and resilience in fast‑paced, dynamic environments.

Career Growth & Learning Opportunities

At brighthush, we believe that your growth is our success. You will have access to:

• Mentorship from senior leaders and cross‑functional experts.
• Regular learning paths, including certifications in cloud security, DevSecOps, and product management.
• Opportunities to shape product roadmaps and influence the future of secure open source.
• Clear career tracks that allow you to transition into senior leadership, product, or engineering roles.

Work Environment & Company Culture

Our culture is built on four core values:

• Customer Obsession: We focus relentlessly on delivering solutions that create real value for our clients.
• Bias for Intentional Action: We prioritize, plan, experiment, and learn quickly.
• Playful Yet Purposeful: We tackle important problems with focus, but we also enjoy the journey.
• Trust & Transparency: We empower each other with clear decisions and open communication.

We are a remote‑first, flexible organization that values work‑life balance, diversity, and inclusion. You’ll collaborate with a global team that shares a passion for security and open source.

Compensation, Perks & Benefits

• Competitive base salary up to $160,000 + performance bonus.
• Equity: Stock options upon hire and promotion, with secondary offerings and a 10‑year exercise window.
• Health, vision, and dental insurance: 100% coverage for you and your dependents.
• Unlimited paid time off and flexible scheduling to recharge and reset.
• 18 weeks paid parental leave for birthing parents and 12 weeks for non‑birthing parents.
• Monthly stipend for coworking spaces, phone, and internet.
• Bi‑annual destination summits and team meet‑ups.
• Continuous learning stipend and access to industry conferences.

Why Join brighthush?

We are building the best team in technology, focused on hiring individuals with unique backgrounds, perspectives, and experiences. If you thrive in a fast‑moving, high‑impact environment and want to help enterprises secure their software supply chain, brighthush is the place for you. Even if you don’t meet every requirement, we encourage you to apply—our mission is to grow talent, not just fill a role.

Equal Opportunity Employer

brighthush is an equal opportunity employer. We do not discriminate based on race, religion, color, national origin, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. We also consider qualified applicants with criminal histories in accordance with applicable law.

Privacy & Data Processing

By submitting your application, you acknowledge that brighthush will process your personal data in accordance with brighthush’s Global Candidate Privacy Notice.

Ready to Make an Impact?

Join brighthush and help shape the future of secure open source. Apply today and become a key driver of success for some of the world’s most influential enterprises.