Senior Enterprise Strategic Accounts Customer Success Manager – Fleet Operations & Digital Transformation Leader (Remote, USA) – Drive Impact at brighthush

About brighthush

brighthush is the leading innovator in fleet management and driver safety, redefining how businesses orchestrate their physical operations. Since its founding in 2013, brighthush has grown from a visionary startup into a global powerhouse with a vibrant workforce of over 1,000 professionals. Our mission is simple yet powerful: to empower fleets worldwide with data‑driven insights, cutting‑edge technology, and unparalleled customer support, ultimately enhancing safety, productivity, and profitability.

Operating from our headquarters in San Francisco, brighthush has cultivated a culture that thrives on innovation, collaboration, and a relentless focus on customer success. We are proud to be a remote‑first organization, offering the flexibility and autonomy that modern professionals demand while maintaining a cohesive, high‑performing team that spans across the United States.

At brighthush, we don’t just build software; we create ecosystems that transform the way fleets operate. Our platform integrates telematics, predictive analytics, and real‑time dashboards to give fleet leaders the clarity they need to make smarter decisions, reduce costs, and improve safety outcomes. By harnessing the power of data, we help our customers turn raw information into actionable strategies that drive measurable business results.

Why Join brighthush?

• Impact at Scale – Your work will directly influence the operations of Fortune 500 fleets, government agencies, and emerging startups alike.
• Career Growth – We champion internal mobility, offering clear pathways to leadership roles in Customer Success, Product, and Sales.
• Learning & Development – Access to a robust learning platform, industry conferences, and mentorship programs.
• Inclusive Culture – A diverse, inclusive environment where every voice is heard and valued.
• Competitive Compensation – A comprehensive package that includes base salary, performance bonuses, equity, and a suite of benefits.
• Remote‑First Flexibility – Work from anywhere in the United States while staying connected through virtual collaboration tools.
• Innovation‑Driven Projects – Contribute to product roadmaps, feature prioritization, and cutting‑edge technology initiatives.
• Community & Recognition – Celebrate wins through quarterly awards, peer recognition programs, and community outreach.

Key Responsibilities

As a Strategic Accounts Customer Success Manager at brighthush, you will be the linchpin between our enterprise customers and the entire brighthush ecosystem. Your role will encompass a blend of strategic planning, operational execution, and cross‑functional collaboration.

• End‑to‑End Adoption Leadership – Own the adoption journey for high‑value accounts, ensuring customers realize maximum ROI from our platform.
• C‑Suite Relationship Builder – Cultivate trust with executives, positioning yourself as a trusted advisor who understands each client’s strategic imperatives.
• Product Advocacy & Feedback Loop – Partner with Product Management to capture and prioritize feature requests, translating customer pain points into actionable product enhancements.
• Subject‑Matter Expertise – Deliver tailored training sessions and best‑practice workshops, ensuring customers fully understand and leverage all product capabilities.
• Adoption & Engagement Initiatives – Drive initiatives such as usage analytics reviews, adoption heat‑maps, and targeted enablement campaigns to boost engagement.
• Proactive Insight Generation – Uncover emerging challenges and expectations across all stakeholder levels, providing a holistic view of client needs.
• Cross‑Functional Alignment – Collaborate with Account Executives, Onboarding, Professional Services, Sales Engineers, and other internal teams to align on customer engagement strategies.
• Renewal & Retention Champion – Maintain high renewal rates by demonstrating tangible value, supporting goal attainment, and identifying optimization opportunities.
• Upsell & Expansion Strategist – Identify upsell and expansion opportunities to grow Net Revenue Retention (NRR) for your portfolio while exceeding renewal and retention metrics.
• Data‑Driven Decision Making – Collect and analyze usage data to surface insights on feature adoption, usage patterns, and potential areas for improvement.
• Escalation Management – Act as the primary escalation point for all customer issues, ensuring swift resolution and continuous improvement.
• Customer Experience Champion – Advocate for customer experience enhancements across product and process lines, feeding insights back to the broader organization.
• Enablement Lead – Own client enablement initiatives, ensuring customers can fully leverage new features and services through training and support.
• Value Realization Owner – Lead joint success planning, business reviews, and ROI reporting to demonstrate value.
• Thought Leadership & Marketing Partner – Engage clients in product marketing conversations, creating cross‑sell opportunities and organic upsells.
• Renewal Process Steward – Manage renewal processes, turning renewals into predictable, value‑driven events.
• Internal Advocacy – Serve as the steward of the account, championing client needs across all non‑selling touchpoints.
• Technical Triage Expert – Leverage technical expertise to act as the first line of triage, empowering clients to become self‑sufficient and reducing tier‑1 support load.

Essential Qualifications

• Experience – 5+ years in Enterprise Customer Success, Sales, or Account Management with a proven track record of driving adoption, retention, and expansion.
• Relationship Building – Demonstrated ability to build and sustain relationships at multiple management levels, including C‑suite executives.
• Analytical Mindset – Strong analytical skills with the ability to interpret usage data, derive actionable insights, and present findings to both technical and non‑technical audiences.
• Project Management – Exceptional project management skills, with a keen eye for detail and the ability to juggle multiple high‑impact initiatives simultaneously.
• Problem‑Solving Aptitude – Proven ability to navigate ambiguity and deliver creative, customer‑centric solutions.
• High‑Growth Environment Experience – Experience working in a high‑growth, fast‑paced environment, setting personal objectives and prioritizing impact‑driven activities.
• Communication Excellence – Excellent written and verbal communication skills, with the ability to influence stakeholders across the organization.
• Compliance – Authorized to receive and access commodities and technologies controlled under U.S. Export Administration Regulations.

Preferred Qualifications

• Industry Knowledge – Background in fleet management, logistics, or transportation technology.
• SaaS Expertise – Experience with SaaS platforms and a deep understanding of subscription‑based business models.
• Data Analytics Proficiency – Knowledge of data analytics tools (e.g., Tableau, Power BI) and experience creating dashboards for executive audiences.
• Strategic Account Management – Previous experience in a strategic account management role, managing a portfolio of high‑value enterprise customers.
• Metrics Familiarity – Familiarity with customer success metrics such as NPS, CSAT, and NRR, and the ability to use them to drive strategy.

Skills & Competencies

• Strategic Thinking – Ability to align customer goals with brighthush’s product roadmap.
• Relationship Management – Building trust and credibility with stakeholders at all levels.
• Data‑Driven Decision Making – Leveraging analytics to inform strategy and measure success.
• Cross‑Functional Collaboration – Working seamlessly with Product, Sales, Engineering, and Support.
• Change Management – Guiding customers through transformation initiatives and adoption cycles.
• Resilience & Adaptability – Thriving in a dynamic environment with evolving priorities.
• Customer Advocacy – Championing the customer’s voice within the organization.
• Technical Acumen – Comfortable navigating technical aspects of the platform to provide effective support and guidance.
• Strategic Communication – Articulating complex ideas in a clear, concise manner to diverse audiences.

Career Growth & Learning Opportunities

At brighthush, we believe that growth is a shared journey. As a Strategic Accounts Customer Success Manager, you will:

• Leadership Pathways – Progress to senior leadership roles such as Director of Customer Success or Head of Enterprise Accounts.
• Cross‑Functional Projects – Take on initiatives that influence product development, go‑to‑market strategies, and global expansion.
• Professional Development – Participate in leadership training programs, mentorship circles, and industry conferences.
• Certifications – Earn certifications in customer success, project management, or data analytics to enhance your skill set.
• Thought Leadership – Contribute to whitepapers, case studies, and speaking engagements at industry events.
• Innovation Labs – Join internal hackathons and innovation challenges to prototype new features and solutions.
• Global Exposure – Work with international teams and customers, gaining cross‑cultural experience and global perspective.

Work Environment & Culture

brighthush is built on the principles of autonomy, collaboration, and continuous improvement. Our remote‑first model means you can work from anywhere in the United States while staying connected through:

• Weekly virtual town halls and all‑hands meetings.
• Monthly cross‑departmental hackathons and innovation challenges.
• Regular virtual coffee chats and informal networking events.
• Access to a digital collaboration suite (Slack, Teams, Miro, etc.) that keeps teams aligned.
• Inclusive hiring practices and a commitment to diversity, equity, and inclusion.
• Flexible work schedules that respect work‑life balance.
• Community outreach programs that give back to local and global causes.

Compensation & Benefits

While the exact figures will vary based on experience and location, brighthush offers a competitive compensation package that includes:

• Base salary commensurate with market rates.
• Performance‑based bonuses tied to individual and company metrics.
• Equity options that allow you to share in the company’s long‑term success.
• Comprehensive health, dental, vision, and pharmacy benefits.
• Paid time off, sick leave, and flexible work arrangements.
• Short‑term and long‑term disability coverage.
• Life insurance and 401(k) with company match.
• Professional development stipend and tuition reimbursement.
• Wellness programs, including virtual fitness classes and mental health resources.
• Employee referral bonuses and recognition programs.

How to Apply

Ready to take the next step in your career and help shape the future of fleet management? Submit your application through our careers portal or click the link below to explore this opportunity further.

Apply to brighthush Today

Conclusion

As a Strategic Accounts Customer Success Manager at brighthush, you will be at the forefront of a mission that transforms how fleets operate worldwide. You will partner with C‑suite leaders, influence product direction, and drive measurable business outcomes for our most valuable customers. If you are a customer‑centric, data‑driven, and growth‑oriented professional looking to make a tangible impact, we want to hear from you.

Join brighthush and become part of a team that is redefining the future of fleet operations—one customer success story at a time.