Senior Enterprise Voice AI Customer Success Engineer – Technical Enablement, Adoption & Growth Partner for Enterprise Accounts, Driving Voice Innovation at brighthush

About brighthush

brighthush is a trailblazer in the Voice AI arena, delivering cutting‑edge real‑time speech‑to‑text, text‑to‑speech, and intelligent voice agent APIs that empower developers and enterprises worldwide to craft conversational experiences that are faster, more accurate, and cost‑effective than ever before. With a portfolio that has processed over 50,000 years of audio and transcribed more than a trillion words, we are trusted by thousands of developers and more than 1,300 organizations—from nimble startups to Fortune 500 giants—to build everything from customer support bots to fully interactive voice assistants.

Backed by a recent Series C round led by top global investors, brighthush is committed to relentless innovation, uncompromising quality, and delivering measurable success for our customers. Our mission is simple: to make voice technology accessible, reliable, and transformative for every business that wants to connect with people in a more natural, engaging way.

Why brighthush?

At brighthush, we live an AI‑first mindset. Every team member is encouraged to experiment with, adopt, and embed advanced AI tools into their daily workflows. We thrive on rapid iteration, continuous learning, and the freedom to push the boundaries of what voice technology can achieve. Our culture is built on transparency, collaboration, and a shared passion for solving real‑world problems with AI.

Our Customer Success team is the heartbeat of the organization. We don’t just manage accounts; we partner with our customers to embed brighthush’s voice solutions into their products, drive adoption, uncover growth opportunities, and shape the future of our platform through real‑world feedback. If you want to work in an environment where your technical expertise directly impacts business outcomes and customer satisfaction, brighthush is the place for you.

Role Overview

As a Senior Enterprise Voice AI Customer Success Engineer, you will be a hands‑on technical partner for a portfolio of high‑profile enterprise accounts. You will own the full customer lifecycle—from onboarding and adoption to expansion and advocacy—leveraging your deep technical expertise, strategic account management skills, and AI‑native operating model to deliver measurable business outcomes.

Key Responsibilities

• Technical Advisory & Strategic Ownership – Serve as the primary technical liaison for enterprise customers, engaging with developers, architects, and executive stakeholders to understand their goals and challenges.
• Full Lifecycle Management – Lead onboarding, adoption, and technical enablement activities, ensuring customers achieve rapid time‑to‑value and sustained usage.
• Live Demos & Workshops – Design and deliver compelling, hands‑on demos and workshops that showcase brighthush’s capabilities and help customers envision new use cases.
• Architecture Guidance – Collaborate with customers to design scalable, secure, and cost‑efficient voice architectures that integrate seamlessly with their existing tech stack.
• Issue Resolution & Troubleshooting – Act as the first line of defense for complex technical issues, diagnosing root causes and coordinating with engineering to deliver timely fixes.
• Expansion & Revenue Growth – Identify cross‑sell, upsell, and multi‑product opportunities; partner with Sales to craft executive business reviews and joint planning sessions.
• Voice of the Customer – Translate customer insights into actionable product roadmap items, GTM strategies, and internal tooling improvements.
• AI‑First Automation – Build and maintain AI‑driven tools, agents, and workflows that eliminate repetitive tasks, increase team efficiency, and create measurable leverage.
• Travel & On‑Site Engagement – Travel to customer sites as needed to conduct workshops, review integrations, and strengthen relationships.

Essential Qualifications

• 7+ years of experience in technical, customer‑facing roles such as Technical Account Manager, Solutions Engineer, Enterprise Customer Success, or Forward‑Deployed Engineer, preferably within API‑driven or AI‑centric companies.
• Proven track record of blending deep technical expertise with commercial acumen—designing solutions, troubleshooting, and driving revenue growth.
• Hands‑on experience leading demos, POCs, or technical workshops for enterprise customers.
• Demonstrated success in identifying and closing expansion opportunities in complex, multi‑stakeholder environments.
• Fluency in discussing APIs, integrations, and developer workflows; ability to troubleshoot L1‑style issues without writing code.
• Strong communication and influence skills—capable of articulating technical concepts to developers and strategic insights to executives.
• Evidence of building a tool, agent, or workflow that permanently eliminated recurring work—describe the problem, solution, and ongoing impact.

Preferred Qualifications

• Experience with cloud platforms (AWS, Azure, GCP) and containerization (Docker, Kubernetes).
• Background in speech‑recognition, natural language processing, or related AI domains.
• Knowledge of compliance standards such as GDPR, HIPAA, or SOC 2.
• Previous experience in a fast‑growth startup environment.

Skills & Competencies

• Technical Fluency – Deep understanding of RESTful APIs, SDKs, and integration patterns.
• Strategic Thinking – Ability to map customer goals to product capabilities and articulate a clear adoption roadmap.
• Problem‑Solving – Strong analytical skills to diagnose complex issues and propose elegant solutions.
• Communication – Exceptional written and verbal communication, with the ability to tailor messaging for technical and non‑technical audiences.
• Collaboration – Proven track record of working cross‑functionally with Engineering, Product, Sales, and Marketing.
• Customer‑Centricity – Passion for delivering outstanding customer experiences and turning feedback into product improvements.
• Adaptability – Comfortable working in a fast‑moving, evolving environment and embracing change.

Career Growth & Learning

At brighthush, your career path is defined by the impact you create. As a Senior Customer Success Engineer, you will:

• Progress to a Director of Customer Success role, overseeing a global team of success engineers.
• Move into Product Management or Engineering Leadership by leveraging your deep product knowledge and customer insights.
• Lead industry initiatives, such as speaking at conferences, writing technical whitepapers, or contributing to open‑source projects.
• Participate in a robust learning program that includes certifications in cloud platforms, AI fundamentals, and leadership development.

Work Environment & Culture

brighthush offers a hybrid work model that blends the flexibility of remote work with the collaboration of in‑office hubs. Our teams are distributed across London, San Francisco, Berlin, and Singapore, fostering a truly global perspective. We celebrate diversity, encourage experimentation, and reward bold ideas that push the envelope of voice technology.

Key cultural pillars include:

• AI‑First Innovation – Continuous experimentation with the latest AI tools and techniques.
• Customer Obsession – Every decision is guided by the goal of delivering exceptional value to our customers.
• Transparency & Trust – Open communication channels, regular all‑hands meetings, and a flat hierarchy that empowers everyone.
• Learning & Growth – Access to internal workshops, external conferences, and a generous budget for professional development.

Compensation & Benefits

While specific figures vary by experience and location, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with market rates for senior technical roles.
• Performance‑based bonuses tied to customer success metrics and revenue growth.
• Equity options that allow you to share in the company’s long‑term success.
• Comprehensive health, dental, and vision coverage.
• Flexible paid time off, parental leave, and wellness programs.
• Unlimited learning budget and access to industry conferences.
• Modern, fully equipped home office stipend for remote employees.

How to Apply

If you are a seasoned technical professional who thrives on solving complex problems, driving customer success, and building scalable voice solutions, we want to hear from you. Submit your application through our careers portal and join a team that is shaping the future of conversational AI.

Closing

At brighthush, you will not only advance your career but also help millions of people around the world experience the power of voice. Your expertise will directly influence product evolution, customer satisfaction, and the growth trajectory of a company that is redefining how businesses interact with their audiences. Ready to make a difference? Apply today and become a key player in the next wave of AI‑powered customer engagement.