Senior Executive Customer Success Manager – Driving Strategic Partnerships & Transformational Growth at brighthush

About brighthush

brighthush is redefining the future of senior care by marrying cutting‑edge technology with compassionate service. Our all‑in‑one platform unites sales, marketing, operations, and engagement tools, enabling senior living communities to work smarter, communicate clearer, and deliver care with heart. Born from the merger of industry leaders, brighthush has become the trusted bridge between senior living communities and the digital solutions that empower them to thrive.

With a nationwide footprint, we help communities streamline processes, enhance resident and family engagement, and stay aligned through every stage of care. Our mission is simple: create stronger collaboration, seamless workflows, and more meaningful experiences for residents, families, and care teams alike.

Why brighthush?

At brighthush, we believe that technology should amplify the human touch, not replace it. Our culture is built on:

• Innovation with purpose: We invest in research and development to deliver solutions that solve real challenges in senior care.
• Customer‑centricity: Every product, feature, and partnership is designed with the end‑user in mind.
• Collaboration across disciplines: Engineers, designers, marketers, and customer success professionals work hand‑in‑hand to create holistic experiences.
• Continuous learning: We provide ongoing training, mentorship, and career‑growth opportunities to help our team members reach their full potential.

Role Overview

As a Senior Executive Customer Success Manager at brighthush, you will be the linchpin between our most strategic clients and the entire organization. You will own a portfolio of 1–3 high‑engagement customers, ensuring their success, driving adoption, and cultivating long‑term partnerships that translate into retention and revenue growth. Your deep industry knowledge, executive‑level relationship management skills, and data‑driven mindset will be critical to delivering exceptional value and positioning brighthush as a strategic partner in each client’s transformation journey.

Key Responsibilities

• Executive Relationship Ownership
  • Serve as the trusted advisor and primary executive point of contact for each strategic customer.
  • Build deep, multi‑threaded relationships across the customer’s C‑suite and senior leadership.
  • Proactively guide the customer’s long‑term success strategy, ensuring alignment with their business objectives.
• Strategic Partnership & Value Delivery
  • Co‑create multi‑year success plans tied directly to business outcomes and ROI.
  • Lead Executive Business Reviews (EBRs) and Quarterly Business Reviews (QBRs) with C‑level stakeholders.
  • Position brighthush as a critical partner in the customer’s transformation or strategic initiatives.
  • Collaborate with cross‑functional teams across the customer journey to deliver exceptional experiences.
• Data‑Driven Insights
  • Monitor health metrics and proactively address risks.
  • Use data to forecast renewals and provide strategic insights both to the customer and internally.
• Internal Leadership & Influence
  • Act as the voice for strategic customers internally, influencing product roadmap and go‑to‑market strategies.
  • Partner with Product, Marketing, and Services to co‑develop solutions for complex enterprise needs.
  • Mentor and guide other Customer Success Managers, sharing best practices for executive engagement and strategic account management.
• Operational Excellence
  • Partner cross‑functionally to deliver flawless execution across onboarding, adoption, support, and renewals.
  • Create joint success metrics with the customer and track/report progress at the executive level.
  • Handle escalations with urgency and diplomacy, mobilizing internal executives as needed.

Essential Qualifications

• 7–10+ years of experience in Customer Success, Account Management, or Strategic Consulting roles.
• Proven track record of owning executive‑level relationships at enterprise customers.
• Strong background in navigating complex, multi‑layered organizations.
• Demonstrated success managing multimillion‑dollar ARR accounts.
• Executive presence: confident in engaging and influencing CxO stakeholders.
• Experience using a Customer Success Management Platform (e.g., Gainsight, Totango).
• Comprehensive knowledge of Customer Success best practices and frameworks.
• Exceptional communication skills, with the ability to articulate complex ideas clearly.
• Ability to thrive in a fast‑paced, dynamic environment.
• Strong problem‑solving skills, with a proactive, solutions‑oriented mindset.

Preferred Qualifications

• Background in the senior care or healthcare technology sector.
• Experience leading cross‑functional initiatives that drive product adoption and revenue growth.
• Proficiency in data analytics tools (e.g., Tableau, Power BI) to derive actionable insights.
• Experience mentoring junior team members and leading professional development programs.

Skills & Competencies

• Strategic Thinking: Ability to see the big picture and translate it into actionable plans.
• Relationship Management: Building trust and rapport with senior leaders across industries.
• Data Analysis: Turning metrics into stories that influence decision‑making.
• Project Management: Coordinating cross‑functional teams to deliver on time and within scope.
• Communication: Clear, concise, and persuasive communication across all levels.
• Adaptability: Navigating change and ambiguity with confidence.
• Customer Advocacy: Championing the customer’s voice within the organization.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is designed to be as dynamic as the industry we serve. You will:

• Progress from Senior Executive Customer Success Manager to Director of Customer Success, overseeing a larger portfolio and shaping strategy.
• Take on leadership roles in cross‑functional initiatives, such as product roadmap committees or go‑to‑market strategy teams.
• Participate in executive‑level training programs, including leadership development, negotiation, and advanced data analytics.
• Earn certifications in Customer Success Management, Agile Project Management, or industry‑specific credentials.
• Benefit from a mentorship program that pairs you with senior leaders across the organization.

Work Environment & Culture

brighthush fosters a collaborative, inclusive, and forward‑thinking culture. Our remote‑first model gives you the flexibility to work from anywhere while staying connected through:

• Weekly all‑hands meetings that keep everyone aligned.
• Monthly “Innovation Labs” where teams prototype new ideas.
• Quarterly retreats that blend learning, networking, and team bonding.
• A culture of psychological safety that encourages experimentation and learning from failure.

Compensation & Perks

While specific figures vary based on experience, we offer a competitive base salary, performance‑based bonuses, and equity opportunities that align your success with the company’s growth. Additional benefits include:

• Comprehensive health, dental, and vision insurance.
• Unlimited paid time off and flexible work arrangements.
• Professional development stipend and conference reimbursement.
• Wellness programs, including virtual fitness classes and mental health resources.
• Employee stock purchase plan and annual equity grants.
• Generous parental leave and family support benefits.

How to Apply

If you are a seasoned customer success leader ready to make a tangible impact in the senior care technology space, we want to hear from you. Join brighthush and help us shape the future of compassionate, technology‑enabled care.

Ready to take the next step? and become part of a team that values innovation, collaboration, and customer success above all.