Senior Federal Customer Account Manager – Strategic Account Leadership & Retention Specialist for Government Solutions

About brighthush

brighthush is a leading provider of mission‑critical communications infrastructure, delivering high‑speed bandwidth, resilient network solutions, and secure data pathways to the most demanding customers in the public and private sectors. With a legacy of innovation, brighthush empowers federal agencies, defense organizations, and critical infrastructure partners to stay connected, secure, and agile in an ever‑evolving digital landscape.

Our culture is built on collaboration, integrity, and a relentless focus on customer success. We invest in our people, encouraging continuous learning, cross‑functional teamwork, and a healthy work‑life balance. Whether you’re a seasoned professional or an emerging leader, brighthush offers a dynamic environment where your expertise can shape the future of national security and enterprise connectivity.

Why Join brighthush?

• Impactful Work: Your strategies will directly influence the operational readiness of federal agencies and defense contractors.
• Career Growth: We provide clear pathways for advancement, mentorship programs, and access to industry conferences.
• Competitive Compensation: A comprehensive package that rewards experience, performance, and dedication.
• Inclusive Culture: Diversity, equity, and inclusion are core values that guide every decision at brighthush.
• Flexibility: Remote work options combined with occasional travel to key client sites.

Key Responsibilities

As a Senior Federal Customer Account Manager, you will be the primary point of contact for our most strategic federal accounts. Your role will blend relationship management, strategic planning, and operational execution to ensure client satisfaction, revenue growth, and long‑term partnership success.

• Develop and execute comprehensive account plans that align with client objectives and brighthush’s business goals.
• Lead renewal negotiations, upsell opportunities, and cross‑sell initiatives across multiple product lines.
• Collaborate with technical, legal, and procurement teams to secure contracts, manage RFP responses, and ensure compliance with federal regulations.
• Maintain a deep understanding of federal procurement processes, acquisition cycles, and policy changes that impact client engagements.
• Track and analyze account performance metrics, providing actionable insights to senior leadership.
• Serve as a trusted advisor to clients, offering strategic guidance on network architecture, security, and future‑proofing solutions.
• Coordinate with internal stakeholders to deliver seamless onboarding, implementation, and support for new and existing services.
• Represent brighthush at industry events, conferences, and client meetings, enhancing brand visibility and thought leadership.
• Manage travel to client sites as required, ensuring timely and effective on‑site engagement.

Essential Qualifications

• Minimum of 6 years of experience in customer retention, strategic account management, or sales within the federal sector.
• Proven track record of managing complex federal accounts, including experience with large‑scale procurement and contract negotiations.
• U.S. citizenship and eligibility to obtain or maintain a Secret clearance.
• In‑depth knowledge of federal procurement regulations (e.g., FAR, DFARS) and acquisition lifecycle.
• Strong analytical skills, with the ability to interpret data, forecast trends, and develop actionable strategies.
• Excellent communication and presentation skills, capable of articulating technical concepts to non‑technical stakeholders.
• Demonstrated ability to work independently in a remote environment while maintaining high levels of collaboration.
• Proficiency in CRM platforms (e.g., Salesforce) and Microsoft Office Suite.

Preferred Qualifications

• Experience working with defense or intelligence agencies (e.g., DoD, DHS, CIA).
• Prior exposure to cloud‑based networking solutions and cybersecurity services.
• Advanced knowledge of network architecture, MPLS, SD‑WAN, and edge computing.
• Project management certification (PMP, Agile, or similar).
• Fluency in additional languages (e.g., Spanish, French) is a plus.

Key Skills & Competencies

• Strategic Thinking: Ability to align client goals with brighthush’s product roadmap and service offerings.
• Relationship Building: Proven skill in cultivating trust and rapport with senior federal decision‑makers.
• Negotiation & Influence: Strong negotiation tactics and the ability to influence outcomes in complex procurement environments.
• Problem‑Solving: Creative approach to resolving technical, contractual, and operational challenges.
• Adaptability: Comfortable navigating evolving federal regulations and shifting client priorities.
• Team Collaboration: Experience working cross‑functionally with engineering, legal, finance, and operations teams.
• Data‑Driven Decision Making: Ability to leverage analytics to drive account performance and forecast revenue.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing continuous learning pathways. As a Senior Federal Customer Account Manager, you will:

• Participate in leadership development programs focused on strategic account management and federal procurement.
• Attend industry conferences, workshops, and webinars to stay ahead of emerging trends in networking and cybersecurity.
• Engage in cross‑training initiatives that broaden your expertise across technical, legal, and financial domains.
• Receive mentorship from senior executives who have led large‑scale federal projects.
• Explore opportunities to transition into broader roles such as Federal Program Manager, Director of Government Accounts, or Chief Account Officer.

Work Environment & Culture at brighthush

Our remote‑first model empowers you to work from anywhere in the United States while maintaining strong connections with your teammates. We foster a culture of transparency, accountability, and continuous improvement. Regular virtual town halls, team‑building events, and open‑door communication channels ensure that every voice is heard and valued.

Compensation & Benefits

We offer a competitive salary range of USD 75,390 – 107,700 per year, commensurate with experience and performance. In addition to base pay, you will receive:

• Performance‑based bonuses tied to account growth and client satisfaction metrics.
• Health, dental, and vision insurance plans with generous coverage options.
• 401(k) retirement plan with company match.
• Generous paid time off (PTO) policy, including vacation, sick leave, and personal days.
• Parental leave program supporting both maternity and paternity leave.
• Professional development stipend for courses, certifications, and conferences.
• Employee wellness initiatives, including virtual fitness classes and mental health resources.

How to Apply

Ready to take the next step in your career and make a tangible impact on federal customers? Submit your application through the link below and join brighthush’s mission to deliver secure, high‑performance connectivity to the nation’s most critical stakeholders.

Apply to this job at brighthush

Closing Statement

At brighthush, we don’t just provide technology; we build partnerships that safeguard national security and empower public sector innovation. If you are a seasoned account manager with a passion for federal procurement, a strategic mindset, and a commitment to excellence, we invite you to join our team. Together, we’ll shape the future of government connectivity and deliver unmatched value to our clients.