Senior Field Service Engineer – Advanced Medical Imaging Equipment (CT, MRI, X‑Ray) – Customer Service Engineer III – brighthush

About brighthush – Pioneering Breakthroughs in Healthcare

At brighthush, we are on a mission to transform the way the world experiences health care. With a global community of more than 72,000 dedicated professionals spanning over 70 countries, we develop and deliver cutting‑edge medical technology that empowers clinicians, improves patient outcomes, and expands access to care for everyone, everywhere, sustainably. Our culture celebrates diversity, individuality, and the relentless curiosity of people who dare to think beyond the status quo.

Why This Role Matters

As a Customer Service Engineer III with brighthush, you will be the frontline guardian of our most sophisticated imaging systems. Your expertise will keep computed tomography (CT), magnetic resonance imaging (MRI), and X‑Ray equipment operating at peak performance in hospitals, imaging centers, and research facilities across Southern Nevada. By delivering rapid, reliable service and empowering operators with hands‑on training, you directly influence diagnostic accuracy, treatment decisions, and ultimately, patient lives.

Key Responsibilities

• Field Service Excellence: Install, troubleshoot, service, maintain, and repair CT, MRI, and X‑Ray modalities at customer sites, ensuring minimal downtime and optimal image quality.
• Technical Training & Support: Conduct comprehensive training sessions for radiology technologists and equipment operators, translating complex technical concepts into clear, actionable knowledge.
• Financial Stewardship: Manage territory revenue, control expenses, and oversee inventory to meet or exceed budgetary targets while maintaining profitability.
• Tool & Calibration Management: Track expiration dates for all test equipment, ensure timely calibration, and document usage in the electronic Field Service Report (eFSR) system.
• Relationship Building: Establish and nurture professional relationships with customers, hospital administrators, and internal peers to foster trust and long‑term partnership.
• Mentorship: Guide junior Customer Service Engineers (CSEs) by sharing best practices, troubleshooting techniques, and soft‑skill strategies.
• Administrative Accuracy: Complete service documentation, warranty claims, and compliance paperwork with precision and timeliness.
• Travel Commitment: Execute 100% travel within Southern Nevada, with the flexibility to work remotely when on‑site duties are not required.

Essential Qualifications

• Bachelor’s degree in Biomedical Engineering, Electrical Engineering, Engineering Technology, Computer Technology, or a closely related field.
• Minimum of five (5) years of hands‑on experience servicing medical imaging equipment, or equivalent experience as a Field Service Technician, Electronics Technician, Medical Technologist, or Biomedical Engineer.
• Proven ability to perform preventive maintenance, repairs, and modifications on CT, MRI, and X‑Ray systems with minimal supervision.
• Demonstrated success in building and maintaining professional relationships with customers and cross‑functional teams.
• Strong proficiency with electronic, mechanical, hydraulic, and pneumatic test equipment.
• Experience using network‑based service tools such as eVO, mButler, Concur, and the NAM Customer Service portal.
• Ability to read and interpret technical documentation, schematics, block diagrams, and functional descriptions.
• Valid driver’s license with a clean driving record.

Preferred Qualifications & Additional Skills

• Advanced certifications in medical imaging service (e.g., Siemens Certified Service Engineer, AAPM, or equivalent).
• Familiarity with PACS integration, DICOM networking, and hospital IT infrastructure.
• Experience with remote diagnostic tools and predictive maintenance analytics.
• Strong project management capabilities, including the ability to prioritize multiple service calls under tight timelines.
• Exceptional communication skills—both verbal and written—to convey technical information to non‑technical audiences.
• Demonstrated commitment to continuous learning, such as participation in industry conferences, webinars, or advanced technical courses.

Core Competencies for Success

• Problem‑Solving Acumen: Diagnose complex equipment issues quickly, develop effective repair strategies, and implement solutions that prevent recurrence.
• Customer‑Centric Mindset: Anticipate client needs, exceed service expectations, and turn challenging situations into opportunities for relationship building.
• Adaptability: Thrive in a fast‑changing environment, adjust to new technologies, and stay current with evolving regulatory standards.
• Team Collaboration: Work seamlessly with regional service managers, product specialists, and global engineering teams to share knowledge and drive continuous improvement.
• Attention to Detail: Ensure all service documentation, calibration records, and compliance forms are accurate and complete.

Career Growth & Learning Opportunities

At brighthush, your professional development is a priority. As a senior field engineer, you will have access to:

• Structured mentorship programs that pair you with senior technical leaders.
• Tuition reimbursement for advanced certifications or graduate‑level coursework.
• Exclusive internal training portals covering the latest imaging technologies, regulatory updates, and soft‑skill development.
• Opportunities to transition into roles such as Service Manager, Technical Trainer, or Product Specialist based on performance and career aspirations.
• Participation in global innovation forums where field insights directly influence product roadmaps.

Work Environment & Culture at brighthush

Our Southern Nevada service territory offers a dynamic blend of urban hospitals, community clinics, and research institutions. You will be part of a supportive, inclusive team that values:

• Diversity & Inclusion: A workplace where every voice is heard, and diverse perspectives drive better solutions.
• Flexibility: While the role requires extensive travel, we provide remote‑work options when you are not on‑site, along with flexible scheduling to support work‑life balance.
• Health & Wellness: Comprehensive medical, dental, and vision plans, mental‑health resources, and wellness stipends.
• Recognition Programs: Awards for outstanding service, safety excellence, and innovative problem solving.
• Community Impact: Volunteer initiatives that allow you to give back to the local community and support health‑care outreach programs.

Compensation, Perks & Benefits

We offer a competitive salary range of $96,084 – $97,000 per year**, reflective of your expertise and the critical nature of the role. In addition, you will receive: