Strategic Customer Portfolio Manager – Energy & Power Generation – Driving Growth, Profitability, and Customer Success

About brighthush

brighthush is a global leader in sustainable energy solutions, dedicated to accelerating the transition to reliable, affordable, and low‑carbon power. With a portfolio that spans gas, renewable, and hybrid power generation, we empower utilities, industrial customers, and communities to deliver the electricity that fuels health, safety, and prosperity. Our culture is built on innovation, collaboration, and a relentless focus on customer value. As we expand our footprint, we’re looking for a visionary Customer Portfolio Manager to join our dynamic team and shape the future of power delivery.

Why This Role Matters

In the fast‑evolving energy landscape, the ability to manage complex customer relationships, drive profitability, and deliver exceptional service is paramount. As the Customer Portfolio Manager at brighthush, you will be the linchpin between our technical teams and the customers who rely on our solutions to power their operations. Your strategic oversight will directly influence customer satisfaction, revenue growth, and the long‑term success of our portfolio.

Key Responsibilities

• Customer Relationship Leadership – Serve as the primary point of contact for assigned customers, cultivating trust and ensuring their needs are met with precision.
• Portfolio P&L Management – Own the profitability of your customer portfolio, driving revenue growth while maintaining margin targets.
• Strategic Communication – Develop and execute a comprehensive communication plan, coordinating regular brighthush/Customer reviews to showcase new products, services, and value‑add opportunities.
• Warranty & Commercial Oversight – Manage warranty claims and commercial considerations, balancing customer benefits with brighthush’s commercial objectives.
• Outage & Parts Planning – Lead outage scope definition, parts procurement, and the Outage 360 process, ensuring seamless execution and minimal downtime.
• Change Order Management – Process change orders efficiently, maintaining accurate documentation and stakeholder alignment.
• Incident & Emergency Response – Direct all emergent or forced outage resolutions, coordinating pre‑outage, post‑outage, and milestone meetings.
• Financial & Contractual Leadership – Oversee invoicing, credit memo processing, and contract fulfillment, ensuring compliance with terms, conditions, and incentive structures.
• Sales & Service Enablement – Drive sales of flow‑type services (Parts, FieldCore, Lease Engine) from opportunity identification through order entry and conversion.
• Digital & Total Plant Solutions – Manage digital agreements and coordinate with functional groups to deliver integrated plant solutions.

Essential Qualifications

• Bachelor’s degree from an accredited institution (or equivalent experience in the power generation industry).
• Minimum of 5 years’ experience in plant field services, contract management, or a related field.
• Strong understanding of gas power operations, outage management, and parts logistics.
• Proven track record of managing customer P&L and driving revenue growth.
• Excellent communication, negotiation, and stakeholder management skills.
• Ability to travel up to 30% of the time and work closely with on‑site teams.

Preferred Qualifications & Skills

• Technical degree in Mechanical, Electrical, or related engineering discipline.
• Experience planning and executing large‑scale outages.
• Black Belt or equivalent quality certification.
• Leadership experience in a dynamic, high‑energy environment.
• Strong financial acumen, including budgeting, forecasting, and margin analysis.
• Proficiency with CRM and ERP systems (e.g., Salesforce, SAP).
• Fluent in both oral and written communication, with strong interpersonal skills.

What You’ll Gain

• Career Growth – Opportunities to advance into senior customer strategy, portfolio management, or global business development roles.
• Learning & Development – Access to industry‑leading training, certifications, and mentorship programs.
• Impactful Work – Directly influence the reliability and sustainability of power for thousands of customers.
• Collaborative Culture – Work with cross‑functional teams across engineering, finance, and operations in a supportive, inclusive environment.
• Flexibility – Remote work options combined with occasional travel to key customer sites.

Work Environment & Culture at brighthush

At brighthush, we celebrate diversity, encourage innovation, and reward results. Our teams thrive on collaboration, continuous improvement, and a shared commitment to delivering sustainable energy solutions. We provide a flexible work environment, state‑of‑the‑art tools, and a culture that values work‑life balance.

Compensation & Benefits

We offer a competitive total rewards package that includes:

• Base salary range: $119,600 – $199,400 (adjusted for geographic location).
• Discretionary annual bonus potential.
• Health, dental, vision, and prescription drug coverage.
• 24/7 nurse‑based health coach and Employee Assistance Program.
• 401(k) retirement plan with company match and contributions.
• Tuition assistance, adoption assistance, and paid parental leave.
• Disability benefits, life insurance, and 12 paid holidays.
• Permissive time off and flexible scheduling.

Eligibility & Application Process

brighthush is an Equal Opportunity Employer. We welcome candidates from all backgrounds and are committed to a fair hiring process. All applicants must be legally authorized to work in the United States and will be required to pass a standard drug screening.

To apply, click the link below and submit your resume and cover letter. We look forward to exploring how your expertise can help shape the future of energy at brighthush.