Experienced Customer Service Representative – Billing & Account Support for Long‑Term Care – Remote, Full‑Time – brighthush

About brighthush

At brighthush, we’re redefining the health experience by putting people at the center of everything we do. Our mission is to create a world of health that’s connected, convenient, and compassionate. We empower patients, families, and care partners with the tools, knowledge, and support they need to navigate the complex landscape of long‑term care and pharmacy services. As a leading provider of pharmacy and billing solutions for skilled nursing facilities, assisted living communities, and other institutional care settings, brighthush is committed to delivering excellence, innovation, and integrity in every interaction.

Why Join brighthush?

When you become part of brighthush, you’re not just filling a role—you’re contributing to a transformative movement that simplifies health care for millions of individuals, families, and communities. We value curiosity, collaboration, and accountability, and we reward those who bring passion, purpose, and a commitment to quality. As a remote, full‑time Customer Service Representative, you’ll enjoy the flexibility of working from home while being part of a high‑impact team that drives operational excellence and customer satisfaction.

Position Summary

The Customer Service Representative is a phone‑based, high‑volume role that serves as the primary point of contact for long‑term care residents, responsible parties, and facility partners. You will provide exceptional customer support, ensuring billing accuracy, account reconciliation, payment processing, and compliance with company policies and regulatory requirements. Your work will directly influence the customer experience and operational effectiveness of brighthush during a pivotal period of growth and transformation.

Key Responsibilities

• Act as the first line of support for residents, families, and facility staff regarding account inquiries and billing concerns.
• Collect, review, and verify account‑specific information, including billing details, insurance coverage, payer information, and applicable coding.
• Maintain accurate, up‑to‑date customer account records within designated work campaigns and servicing platforms.
• Analyze account status to identify discrepancies, resolve issues, and progress accounts toward resolution.
• Conduct outbound calls to customers, responsible parties, insurance providers, and facilities to reconcile account issues and resolve outstanding balances.
• Process customer payments accurately and perform follow‑up activities to ensure proper posting and account resolution.
• Research and resolve billing questions, payment concerns, and account discrepancies in a professional and timely manner.
• Document all customer interactions and account activity in detail, ensuring compliance with privacy standards and company policies.
• Adhere to all federal and state regulations, privacy standards, and departmental procedures.
• Participate in corporate campaigns, special projects, and strategic initiatives that support organizational goals.
• Collaborate with internal departments to resolve customer concerns and improve overall service delivery.
• Meet established performance, quality, and productivity standards while delivering a positive customer experience.
• Perform additional duties as needed to support team and company objectives.

Essential Qualifications

• Minimum 1 year of experience in a high‑volume call center environment.
• Minimum 1 year of experience with health insurance billing (Medicaid, Medicare, or Medicare Part D).
• Minimum 1 year of experience working remotely (work‑from‑home).
• Availability to work Monday‑Friday, 8:30 am–6:30 pm EST.
• Proficiency in using multiple systems simultaneously, including Microsoft Office (Outlook, Word, Excel).

Preferred Qualifications

• Experience in a long‑term care or pharmaceutical environment.
• Strong written and verbal communication skills.
• Professional demeanor in all communications.
• Excellent attention to detail.
• Strong administrative and data entry skills.
• Ability to build relationships with customers and members.
• Excellent customer service skills.
• Strong problem‑solving, investigative, and conflict‑resolution skills.
• Associate’s degree (or equivalent experience).

Skills & Competencies

• Customer‑centric mindset with a passion for resolving complex billing issues.
• Analytical thinking and data‑driven decision making.
• Effective time management and multitasking in a fast‑paced environment.
• Adaptability to changing processes, regulations, and technology.
• Team collaboration and cross‑functional communication.
• Commitment to continuous learning and professional development.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Customer Service Representative, you will:

• Gain in‑depth knowledge of long‑term care billing, insurance regulations, and pharmacy operations.
• Develop expertise in advanced customer service tools and CRM platforms.
• Participate in leadership development programs and mentorship initiatives.
• Access to online learning modules, certifications, and industry conferences.
• Opportunity to transition into roles such as Billing Analyst, Customer Success Manager, or Operations Lead.

Work Environment & Culture

brighthush fosters a culture of inclusion, innovation, and impact. Our remote workforce enjoys:

• Flexible scheduling within core hours to support work‑life balance.
• Regular virtual team huddles, knowledge sharing sessions, and social events.
• Transparent communication from leadership and a clear focus on mission‑driven outcomes.
• Recognition programs that celebrate individual and team achievements.
• Access to wellness resources, mental health support, and employee assistance programs.

Compensation & Benefits

The base hourly rate for this role ranges from $17.00 to $34.15, depending on experience, education, and geographic location. In addition to competitive pay, brighthush offers:

• Comprehensive medical, dental, and vision coverage.
• Paid time off (vacation, sick leave, holidays).
• Retirement savings plan with employer match.
• Wellness programs, including fitness stipends and mental health resources.
• Employee discounts on products and services.
• Professional development budget and tuition reimbursement.
• Annual performance bonus and incentive programs.

How to Apply

If you’re ready to bring your expertise in customer service, billing, and long‑term care to a forward‑thinking organization, we encourage you to apply today. Join brighthush and help shape the future of health care—one person, one family, and one community at a time.

Application Deadline: 10/21/2026

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws.