Dedicated Customer Service Representative – Remote, Full‑Time, Home‑Based – Brighthush Family Support & Technology Solutions

About Brighthush

Brighthush is a leading innovator in the human services technology arena, proudly serving families across the United States for over five decades. Our mission is simple yet powerful: to empower families and the professionals who support them with cutting‑edge, user‑friendly solutions that streamline complex processes and improve outcomes. As a family‑owned and operated organization, we treat every employee and client as part of our extended family, fostering a culture of teamwork, dedication, and work‑life balance.

With a nationwide footprint and a team of more than 650 talented professionals, Brighthush is committed to continuous growth, innovation, and excellence. We believe that our people are our greatest asset, and we invest heavily in their development, well‑being, and success. If you are looking for a meaningful, fulfilling career where your contributions truly matter, Brighthush invites you to join our family.

Position Overview

As a Remote Customer Service Representative at Brighthush, you will be the frontline voice and advocate for families navigating our child‑support and family‑services technology solutions. You will handle inbound calls, emails, and other correspondence, ensuring that every interaction reflects our core values of empathy, professionalism, and precision. Your role will involve interpreting complex policies, maintaining accurate records, and collaborating with internal teams to resolve issues efficiently.

Key Responsibilities

• Respond to customer inquiries via phone, email, and chat, following established Standard Operating Procedures (SOPs) and contractual obligations.
• Provide clear, accurate information on child‑support policies, payment processing, and system usage to clients and stakeholders.
• Document all interactions in Brighthush’s customer relationship management system, ensuring data integrity and compliance with privacy regulations.
• Process and update state and Brighthush system records in a timely, error‑free manner.
• Identify and resolve discrepancies or errors in client accounts, escalating complex issues to the appropriate specialist when necessary.
• Maintain confidentiality and exercise discretion when handling sensitive client information.
• Work independently with minimal supervision, managing your own schedule while meeting daily, weekly, and monthly performance metrics.
• Participate in ongoing training and professional development to stay current on policy changes, system updates, and best practices.
• Collaborate with cross‑functional teams—including technical support, compliance, and training—to enhance the overall customer experience.
• Adhere to Brighthush’s health and safety guidelines, including remote work protocols and data security standards.

Essential Qualifications

• High school diploma or equivalent, with at least one year of experience in customer service, call center operations, or a related field.
• Proficiency in data entry, including keyboard, mouse, and 10‑key pad usage.
• Strong computer skills: Microsoft Word, Excel, and other Windows applications.
• Excellent verbal and written communication skills, with the ability to convey complex information in a clear, concise manner.
• Demonstrated ability to interpret, analyze, and apply laws, procedures, and regulations related to child‑support and payment processing.
• High level of integrity, professionalism, and ethical conduct.
• Self‑motivated, able to work independently while meeting deadlines and performance targets.
• Strong organizational skills and attention to detail, ensuring accurate record‑keeping.
• Flexibility to work varied schedules, including overtime, as required by client needs.

Preferred Qualifications

• Experience in a child‑support or family‑services environment.
• Knowledge of state child‑support systems and related policies.
• Bilingual proficiency in Spanish and English, with a higher hourly rate for fully bilingual candidates.
• Previous experience with remote customer service or virtual call center roles.
• Familiarity with Brighthush’s technology platforms or similar case‑management systems.

Skills & Competencies

• Customer‑centric mindset: empathy, patience, and a genuine desire to help families succeed.
• Problem‑solving: ability to identify root causes and implement effective solutions quickly.
• Time‑management: juggling multiple tasks while maintaining high quality and accuracy.
• Adaptability: thriving in a fast‑changing environment with evolving policies and technology.
• Collaboration: working effectively with colleagues across departments and locations.
• Technical aptitude: comfortable learning new software and troubleshooting basic technical issues.

Career Growth & Learning Opportunities

At Brighthush, we believe in nurturing talent from the ground up. As a Customer Service Representative, you will have access to:

• Structured onboarding and continuous training programs covering policy updates, system enhancements, and customer‑service excellence.
• Mentorship from seasoned professionals who are passionate about career development.
• Clear pathways to advancement into roles such as Senior Customer Support Specialist, Team Lead, or Technical Support Analyst.
• Cross‑departmental projects that allow you to broaden your skill set and gain exposure to new areas of the business.
• Regular performance reviews and goal‑setting sessions to align your career aspirations with Brighthush’s strategic objectives.

Work Environment & Culture

Brighthush’s remote work model empowers you to create a productive, comfortable workspace while maintaining a healthy work‑life balance. Our culture is built on:

• Family‑first values: we treat each other like extended family, fostering trust, respect, and collaboration.
• Work‑life harmony: flexible scheduling, generous paid time off, and a supportive environment that respects personal commitments.
• Inclusive community: we celebrate diversity, equity, and inclusion, ensuring every voice is heard.
• Continuous improvement: we encourage innovation, feedback, and learning at every level.

Compensation & Benefits

While the base hourly rate for this role is $14.15, fully bilingual Spanish/English candidates receive a higher rate. In addition to competitive pay, Brighthush offers:

• Comprehensive benefits package effective after 30 days, including health, dental, and vision insurance.
• 401(k) retirement plan with company match.
• Gym membership reimbursements to support your physical well‑being.
• Paid training and professional development opportunities.
• Regular team‑building events and virtual social gatherings.
• Recognition programs that celebrate outstanding performance and milestones.

How to Apply

Ready to bring your passion for customer service and family support to Brighthush? Click the link below to submit your application and join a team that values your expertise, supports your growth, and celebrates your contributions.

Brighthush is an Equal Opportunity Employer. We are a Drug‑Free Workplace. We proudly welcome veterans, spouses, and all qualified candidates to apply.