Senior Full‑Stack Software Engineer – Customer Experience & Live Commerce Innovation Lead, Driving Post‑Purchase Excellence at brighthush

About brighthush

brighthush is at the cutting edge of the e‑commerce revolution, fusing community, commerce, and live entertainment into a single, immersive livestream platform. With a presence spanning the United States, Canada, the United Kingdom, Ireland, and Germany, we have become the fastest‑growing marketplace in the U.S. over the past two years. Our mission is simple yet bold: to create a frictionless, joyful shopping experience that feels like a social gathering rather than a transaction. By bringing together passionate buyers and sellers across dynamic categories—sports, fashion, video games, streetwear, and more—while maintaining rigorous seller vetting and a welcoming community culture, we are redefining how people discover, connect, and buy online.

Why Join brighthush?

At brighthush, we believe that great products are built by people who are curious, action‑oriented, and unafraid to take ownership. Our remote‑first model gives you the flexibility to work from anywhere, while our hubs in key markets keep us connected and collaborative. We value a low‑ego, growth‑mindset culture where high impact is rewarded and every team member’s voice matters. If you thrive in an environment where experimentation is encouraged, failure is a learning opportunity, and your ideas can shape the future of live commerce, brighthush is the place for you.

Role Overview

As a Senior Full‑Stack Software Engineer on the Customer Experience team, you will be the architect and builder of the post‑purchase journey for both buyers and sellers. Your work will directly influence key business metrics such as CSAT and DSAT scores, ensuring that every interaction on brighthush feels intuitive, reliable, and delightful. You will collaborate with product managers, designers, data scientists, and operations specialists to translate user research into scalable, high‑performance solutions.

Key Responsibilities

• Build Core Customer Features: Design, develop, and ship robust backend services and client‑side experiences that enhance order tracking, shipment notifications, and post‑purchase support. Lead the end‑to‑end delivery of features that keep users engaged and informed.
• LLM‑Powered Chat: Implement large‑language‑model‑based chat functionalities to provide instant, context‑aware assistance to users. Work closely with data science to fine‑tune models and ensure high accuracy and relevance.
• Automation & Classification: Create intelligent classification pipelines and automation flows that streamline seller onboarding, inventory management, and customer support. Leverage machine learning to reduce manual effort and improve consistency.
• Data‑Driven UX: Partner with product managers and designers to translate user research into data‑driven design decisions, ensuring a world‑class experience across the product landscape. Conduct A/B tests and analyze results to iterate quickly.
• Performance & Reliability: Write clean, maintainable code that scales with our rapidly growing user base. Implement monitoring, alerting, and incident response processes to maintain uptime and performance.
• Cross‑Functional Collaboration: Work hand‑in‑hand with engineering, data science, and operations teams to align on feature priorities, technical debt reduction, and continuous improvement. Facilitate knowledge sharing across teams.
• Mentorship & Knowledge Sharing: Guide junior engineers, conduct code reviews, and promote best practices in architecture, testing, and deployment. Champion a culture of learning and excellence.
• Innovation & Experimentation: Champion new technologies and approaches that can accelerate product development, such as serverless architectures, event‑driven designs, or advanced analytics pipelines.
• Security & Compliance: Ensure that all customer‑facing features adhere to industry security standards and data privacy regulations.

Essential Qualifications

• 6+ years of generalist software development experience in high‑growth startups.
• Strong foundation in Python, Elixir, React, JavaScript, Swift (iOS), and Kotlin (Android) – proficiency in any of these is a plus.
• Proven track record of rapidly writing and shipping high‑quality code in an agile environment.
• Bachelor’s degree in Computer Science, Engineering, or a related field, or equivalent professional experience.
• Exceptional product instincts: a user‑first mindset that prioritizes experience over the most technically elegant solution.
• Experience or strong interest in machine‑learning solution development, especially in natural language processing or recommendation systems.
• Comfort with cloud infrastructure (AWS, GCP, or Azure) and containerization (Docker, Kubernetes).
• Excellent communication skills, both written and verbal, with the ability to articulate complex technical concepts to non‑technical stakeholders.
• Experience with CI/CD pipelines, automated testing frameworks, and code quality tooling.
• Strong problem‑solving skills and a passion for building scalable, maintainable systems.

Preferred Qualifications

• Hands‑on experience building LLM‑based chatbots or conversational AI platforms.
• Background in building real‑time data pipelines or event‑driven architectures.
• Experience working in a distributed, remote‑first team across multiple time zones.
• Knowledge of e‑commerce domain, particularly live auction or marketplace dynamics.
• Familiarity with advanced analytics and data visualization tools.
• Experience with serverless computing and micro‑service patterns.

Skills & Competencies

• Technical Proficiency: Deep understanding of full‑stack development, API design, and database modeling.
• Problem Solving: Ability to dissect complex problems, propose elegant solutions, and iterate quickly.
• Collaboration: Comfortable working with cross‑functional teams and fostering a culture of shared ownership.
• Adaptability: Quick to learn new languages, frameworks, and tools as the product evolves.
• Customer‑Centric Thinking: Empathy for users and a data‑driven approach to improving satisfaction.
• Leadership: Mentoring junior engineers and driving technical excellence across the team.
• Communication: Clear articulation of technical concepts to both technical and non‑technical audiences.
• Agility: Comfortable with rapid iteration, continuous delivery, and responding to changing priorities.

Career Growth & Learning Opportunities

At brighthush, your career path is shaped by your ambition and impact. We offer:

• Regular mentorship from senior leaders and architects.
• Access to cutting‑edge technologies, including AI/ML research labs and cloud innovation programs.
• Opportunities to lead cross‑functional initiatives, such as product launches or platform migrations.
• Annual learning stipend for courses, conferences, and certifications.
• Clear promotion tracks that reward technical depth, product ownership, and leadership.
• Participation in hackathons, internal tech talks, and knowledge‑sharing sessions.
• Exposure to international markets and the chance to work with diverse teams across continents.

Work Environment & Culture

Our remote‑first model means you can work from anywhere, but we also maintain vibrant hubs in the U.S., Canada, U.K., Ireland, and Germany. At brighthush, we celebrate:

• Low‑ego, high‑impact teamwork where ideas are judged on merit.
• A growth mindset that encourages experimentation, learning from failure, and continuous improvement.
• Inclusive, diverse teams that bring a wide range of perspectives and experiences.
• Regular virtual meet‑ups, hackathons, and community events to keep the culture alive.
• Transparent communication channels and an open‑door policy for leadership.
• Flexible work hours that respect personal life and global time zones.

Compensation & Benefits

For U.S.‑based applicants, the base salary ranges from $178,000 to $235,000 per year, depending on experience and skill level. In addition to competitive pay, we offer:

• Generous stock options to share in the company’s success.
• Comprehensive health insurance (medical, dental, vision) with flexible plans.
• Flexible time‑off policy and company‑wide holidays, including spring and winter breaks.
• Home office setup allowance of $1,000 and a monthly $150 allowance for cell phone and internet.
• Monthly allowances: $450 for food, $500 for wellness, and $5,000 annual allowance toward childcare.
• Family planning benefit: $20,000 lifetime support for adoption or fertility expenses.
• Retirement plans: 401(k) with up to 4% employer match (U.S.) Apply for this job