Senior Global Customer Quality Leader – Championing Customer Excellence, Strategic Quality Initiatives, and Continuous Improvement in High‑Tech Manufacturing & Advanced Materials at brighthush

About brighthush

brighthush is a global pioneer in the high‑tech materials arena, delivering cutting‑edge specialty chemicals, advanced composites, and integrated services that power the electronics, automotive, aerospace, and cosmetics industries worldwide. Our relentless pursuit of innovation, sustainability, and customer success has positioned us as a trusted partner for industry leaders looking to accelerate digital living and bring breakthrough solutions to market. At brighthush, we cultivate a culture rooted in curiosity, collaboration, and an unwavering commitment to quality, safety, and environmental stewardship. Every team member is empowered to shape the future of technology and leave a lasting impact on people’s lives.

Why This Role Matters

As the Senior Global Customer Quality Leader, you will serve as the pivotal bridge between our most critical customers, cross‑functional teams, and executive leadership. Your strategic vision and hands‑on expertise will ensure that every product and process not only meets but exceeds the highest quality standards, while nurturing long‑term, trust‑based relationships with our key accounts. You will champion the Voice of the Customer across all business units, translating insights into actionable quality initiatives that drive operational excellence and elevate customer satisfaction to new heights.

Key Responsibilities

Strategic Quality Engagement

• Design & Execute Engagement Strategy – Develop a forward‑looking Customer Quality engagement framework that aligns with brighthush’s global objectives and the unique needs of each strategic customer.
• Customer‑Centric Roadmaps – Own the creation, maintenance, and continuous improvement of Electronics Customer Quality Roadmaps that map out quality objectives, milestones, and KPIs.
• Voice of the Customer (VoC) Champion – Lead the collection, analysis, and dissemination of VoC data, ensuring that insights are translated into measurable quality actions.

Escalation Leadership

• Second‑Level Escalation Point – Serve as the primary escalation contact for all Customer Quality issues, ensuring rapid resolution and clear communication with stakeholders.
• Root‑Cause Analysis & CAPA Oversight – Review, approve, and drive corrective and preventive actions (CAPA) and 8D reports, ensuring they meet high‑impact standards and regulatory requirements.
• Audit Readiness – Lead the preparation, execution, and follow‑up of Customer Quality audits, driving continuous improvement and audit readiness.

Team Development & Leadership

• Build & Mentor a Global Team – Recruit, coach, and develop a high‑performing Global Customer Quality team, cultivating a blend of technical acumen and commercial insight.
• Cross‑Functional Collaboration – Inspire and guide teams, stakeholders, and customers toward shared goals, fostering a culture of accountability and excellence.
• Talent Development – Implement coaching programs, performance reviews, and career pathing to retain top talent and build future leaders.

Program Execution & Continuous Improvement

• Lead Cross‑Functional Initiatives – Own the execution of quality programs, ensuring timely delivery, measurable impact, and alignment with customer expectations.
• Data‑Driven Decision Making – Leverage metrics and analytics to inform quality improvements and drive operational efficiency.
• Process Optimization – Champion continuous improvement initiatives, applying Six Sigma, Lean, and other methodologies to reduce defects and enhance value.

Customer Trust & Ownership

• Customer Engagement – Champion customer engagement across all quality touchpoints, reinforcing brighthush’s reputation for reliability and excellence.
• Commercial Negotiation – Work closely with senior customers and internal leaders to negotiate solutions that balance quality, cost, and delivery.
• Change Management – Oversee Management of Change (MOC) and Document Control systems to ensure compliance and traceability.

Essential Qualifications

• Bachelor’s degree in Engineering, Chemistry, or a related technical discipline.
• Minimum 8 years of experience in manufacturing, business, and quality roles within a fast‑paced, time‑sensitive environment.
• At least 5 years of proven success in Customer Engagement within the semiconductor or comparable large‑scale production sector.
• Demonstrated experience supervising or managing cross‑functional teams.
• Strong analytical mindset with proficiency in statistical tools and quality methodologies.
• Excellent written and verbal communication skills in English.
• Ability to travel 20–30 % of the time, including domestic and international trips.
• Valid U.S. work authorization (no sponsorship).

Preferred Qualifications

• Background in chemical manufacturing or semiconductor fabrication.
• Comfortable interacting with senior customers and internal leaders.
• Experience leading global teams and coaching talent across cultures.
• Proficiency in SAP, ISO 9001, FMEA, CAPA, 8D, and other quality tools.
• Commercial negotiation experience and a track record of driving profitable outcomes.
• Knowledge of Management of Change (MOC) and Document Control systems.
• Statistical analysis skills and experience with continuous improvement initiatives.

Skills & Competencies

• Strategic Thinking – Ability to translate customer needs into actionable quality strategies.
• Leadership & Influence – Inspire and guide teams, stakeholders, and customers toward shared goals.
• Problem‑Solving – Mastery of root‑cause analysis, 5‑Why, and Model‑Based Problem Solving.
• Project Management – Deliver complex quality programs on time and within scope.
• Customer Focus – Deep empathy for customer pain points and a relentless drive to exceed expectations.
• Data‑Driven Decision Making – Leverage metrics and analytics to inform quality improvements.
• Cross‑Functional Collaboration – Work seamlessly with engineering, supply chain, regulatory, and commercial teams.
• Adaptability – Thrive in a dynamic, global environment with evolving priorities.

Career Growth & Learning Opportunities

At brighthush, your professional development is a priority. You will have access to:

• Executive mentorship programs that pair you with senior leaders across the organization.
• Global learning tracks covering advanced quality systems, Six Sigma, and leadership development.
• Rotational assignments in different business units to broaden your industry perspective.
• Opportunities to lead high‑impact projects that shape the future of our quality strategy.
• Access to industry conferences, workshops, and certifications at no cost.
• Structured career pathing with clear milestones for advancement to senior leadership roles.

Work Environment & Culture

brighthush fosters a culture of inclusion, belonging, and continuous curiosity. Our remote‑first model empowers you to work from anywhere in the U.S., Korea, or Taiwan, while maintaining strong collaboration through digital tools and regular virtual town halls. We celebrate diverse perspectives, encourage open dialogue, and reward innovative thinking. Our values of integrity, teamwork, and customer obsession guide every decision we make. You’ll find a workplace where ideas are valued, experimentation is encouraged, and success is measured by impact rather than hours logged.

Compensation & Benefits

While specific figures vary by role and location, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with experience and market benchmarks.
• Performance‑based bonuses tied to individual and company goals.
• Comprehensive health, dental, and vision coverage.
• Retirement savings plan with company match.
• Generous paid time off, including vacation, sick leave, and personal days.
• Flexible work arrangements and remote‑first policies.
• Wellness programs, mental health resources, and employee assistance programs.
• Employee stock purchase plan and equity options for eligible roles.
• Professional development stipend and tuition reimbursement.
• Annual company retreats and team‑building events.

Ready to Make an Impact?

If you are a strategic thinker with a passion for quality, a proven track record in customer‑centric roles, and a desire to lead a global team that drives excellence across high‑tech manufacturing, we want to hear from you. Join brighthush and help shape the future of technology while advancing your career in an environment that values innovation, collaboration, and continuous learning. Your expertise will directly influence the success of our most important customers and the trajectory of our industry‑leading products.