Senior GoHighLevel (GHL) Automation & Customer Support Specialist – Gym & Fitness Lead Conversion & Retention Expert – Remote (India)

About brighthush and the Fitness Revolution

At brighthush, we’re redefining what it means to stay fit in the 21st century. Our mission is simple: empower people to live healthier, happier lives through cutting‑edge technology, community‑driven programs, and a relentless focus on results. As a rapidly expanding fitness brand with locations across the United States, we’ve built a reputation for delivering personalized, data‑driven experiences that keep members engaged and motivated.

Behind every successful gym is a robust system that turns strangers into leads, leads into trials, trials into members, and members into lifelong advocates. That’s where you come in. We’re looking for a highly skilled GoHighLevel (GHL) Specialist who can architect, automate, and support the entire customer journey—ensuring that every touchpoint is seamless, efficient, and scalable.

Why This Role Is a Game‑Changer

As a GoHighLevel Specialist at brighthush, you’ll be the linchpin that connects our marketing, sales, and operations teams. You’ll own the platform end‑to‑end, from the first ad click to the final renewal email. Your work will directly influence revenue, member satisfaction, and brand reputation. In a fast‑moving, owner‑led environment, your ideas will shape the future of our business.

Key Responsibilities

Automation & Build

• Lead Nurture Workflows: Design and maintain high‑velocity SMS and email sequences that capture leads, schedule trial classes, and follow up with prospects who haven’t booked.
• Member Journey Automation: Create reminders for classes and appointments, automate no‑show follow‑ups, onboard new members, and schedule milestone check‑ins.
• Retention & Reactivation Campaigns: Target lapsed, frozen, or expiring members with personalized offers, payment reminders, and win‑back strategies.
• System Integration: Connect GHL with gym management software (Mindbody, Glofox, PushPress, Zen Planner), payment gateways, and ad platforms (Facebook/Instagram Lead Forms) using native connectors, Zapier, Make, n8n, or custom webhooks.
• Campaign Creation: Build and send email and SMS campaigns for promotions, challenges, events, and monthly newsletters.
• Review & Referral Automation: Automate review requests and referral programs to amplify online reputation.

Customer Support

• First‑Line GHL Support: Serve as the primary point of contact for the gym owner, front‑desk, and sales staff.
• Inbox Management: Respond to member and lead inquiries across SMS, email, and social DM channels within agreed response times.
• Troubleshooting: Resolve broken workflows, failed sends, calendar sync errors, A2P/10DLC and email deliverability issues, and integration failures.
• Training & Enablement: Conduct live walkthroughs and produce short instructional videos to empower staff on pipelines, conversations, booking, and reporting.
• Escalation Management: Summarize platform‑level bugs or out‑of‑scope requests and forward them to the owner with clear action items.

Reporting, Documentation & Continuous Improvement

• Dashboard Creation: Build dashboards that track leads, trial bookings, show rates, membership conversions, and retention metrics.
• Process Documentation: Write SOPs and how‑to guides for recurring builds and support issues.
• Account Audits: Identify and clean up broken, duplicate, or unused workflows.
• Root‑Cause Analysis: Track recurring issues and propose automations or fixes that eliminate them at the source.
• AI Utilization: Leverage AI tools (Claude, ChatGPT, Gemini) to accelerate copywriting, troubleshooting, and documentation.

Who Will Succeed at brighthush?

We’re looking for someone who can build it right, explain it simply, and fix the root cause—never just the ticket. If you thrive in a dynamic, owner‑led environment and enjoy turning complex problems into elegant solutions, you’ll fit right in.

• Proven experience building GHL automations for live businesses—ideally gyms, studios, or membership‑based models.
• Deep understanding of the gym revenue cycle: leads, trials, memberships, and retention.
• Patience and clarity when communicating with busy, non‑technical owners and staff.
• Systems thinker who documents as they go and hates repeating the same fix.
• Proactive mindset—spotting gaps before the owner does and raising them with actionable insights.

Required Experience & Skills

• GHL Expertise: Minimum 2 years of hands‑on experience building workflows, pipelines, funnels, and campaigns for live businesses.
• Customer Support: At least 1 year of experience providing technical or customer support (tickets, live chat, calls, or client success).
• Integrations: Working knowledge of Zapier, Make, n8n, or webhooks to connect GHL with other tools.
• AI Fluency: Active use of AI tools (Claude, ChatGPT, Gemini) to build, write, and troubleshoot faster—specific use cases confirmed during screening.
• Time Zone Compatibility: Ability to work US Eastern Time (EST) business hours from India.
• Communication: Exceptional written and spoken English—clear, friendly, and concise with owners, staff, and members.
• Deliverability: Understanding of email and SMS deliverability, including A2P 10DLC registration.
• Remote Setup: Reliable high‑speed internet and a dedicated workspace.

Preferred Qualifications

• Experience in gyms, fitness studios, or other membership‑based businesses.
• Familiarity with gym management software (Mindbody, Glofox, PushPress, Zen Planner, or similar).
• GHL Admin certification.
• Knowledge of GHL Conversation AI / AI Employee features.
• Experience running Facebook/Instagram lead‑gen campaigns into GHL.

Career Growth & Learning Opportunities

At brighthush, we believe that growth is a shared journey. As our GHL Specialist, you’ll:

• Lead cross‑functional projects that shape our customer experience strategy.
• Collaborate with marketing, sales, and operations to refine data‑driven decision‑making.
• Earn certifications in advanced GHL modules, AI integration, and data analytics.
• Participate in quarterly hackathons to prototype new automation ideas.
• Receive mentorship from senior leaders who champion innovation and continuous improvement.

Work Environment & Culture

brighthush is a fast‑moving, owner‑led fitness brand that values:

• Clear Ownership: Every team member is empowered to make decisions that drive results.
• Proactive Communication: Transparent, real‑time updates keep everyone aligned.
• Iterative Improvement: We celebrate progress over perfection, encouraging experimentation and learning.
• Remote Flexibility: Work from anywhere in India while syncing with our US team during core hours.
• Community Focus: We foster a supportive culture where ideas are shared, and successes are celebrated.

Compensation, Perks, and Benefits

While the exact rate is TBD, we offer a competitive salary that reflects your expertise and the value you bring to brighthush. In addition, you’ll enjoy:

• Flexible remote work schedule (aligned with US Eastern Time).
• Health and wellness stipend to support your personal fitness journey.
• Access to exclusive training resources, webinars, and industry conferences.
• Annual performance bonus tied to key metrics such as lead conversion and member retention.
• Paid time off, sick leave, and a generous holiday calendar.

Ready to Make an Impact?

If you’re passionate about leveraging technology to transform the fitness industry, and you thrive in a fast‑paced, owner‑led environment, we want to hear from you. Join brighthush and help us turn every lead into a lifelong member—while building a career that’s as dynamic and rewarding as the workouts we deliver.

Apply now and become the driving force behind brighthush’s automation and customer support excellence.