Senior Internal Customer Success Manager – Client Relationship & Talent Placement Lead at brighthush
About brighthush
brighthush is a trailblazing talent acquisition platform that empowers founders, executives, and growth teams to build high‑performing global squads. By connecting companies with vetted, full‑time professionals from the Philippines, Latin America, and Africa, we enable founders to scale faster, reduce hiring friction, and unlock new markets—all while keeping costs competitive and quality uncompromised. Our mission is simple: help founders hire the best talent, anywhere, anytime.
Founded by a team of seasoned entrepreneurs and recruiters, brighthush has grown from a lean startup to a high‑growth, referral‑driven business. We pride ourselves on a culture of ownership, transparency, and continuous learning. Every team member has a direct line to the founders and is empowered to make decisions that shape the future of the company.
Why This Role Is a Game‑Changer
As the Internal Customer Success Manager, you will be the heartbeat of our client relationships. You’ll own the entire post‑sale journey—from onboarding to renewal—ensuring that every client feels heard, supported, and delighted. This role is not just about managing accounts; it’s about building lasting partnerships that drive repeat business, referrals, and exponential growth.
Why you’ll love working at brighthush:
- Competitive USD compensation paid bi‑monthly (15th & 30th)
- Generous Paid Time Off and holiday observance aligned with company policy
- Fully remote‑first environment—work from wherever you thrive
- Direct access to the founders and a flat hierarchy—your voice matters
- High‑ownership role that scales with you as the company grows
- Opportunity to shape processes, influence product direction, and leave a lasting impact
Key Responsibilities
Client Relationship Management
- Serve as the primary point of contact for all existing clients after the sale
- Lead kickoff, regular check‑ins, and escalation calls, guiding the client through every stage of the engagement
- Conduct proactive health checks across all active accounts, identifying potential issues before clients notice them
- Resolve problems swiftly—no “waiting for instructions” mindset; you own the outcome
- Maintain 24/7 responsiveness during US business hours, with the flexibility to address urgent client needs outside core hours
Candidate Vetting & Placement
- Review the top 1–5 candidates surfaced by the recruiting team for each role, assessing fit, skill depth, and cultural alignment
- Differentiate between a strong candidate and one who merely performs well in interviews
- Present shortlisted candidates to clients, coordinate interview logistics, gather feedback, and close placements
- Own the quality of every candidate presented to a client, ensuring a seamless handover and high satisfaction
Growth & Retention
- Anticipate when a client is ready to hire again and proactively propose new opportunities
- Solicit reviews and introductions from satisfied clients, fueling our referral engine
- Celebrate milestones—first placements, project successes, and personal achievements—with thoughtful, personalized gestures
- Transform client satisfaction into long‑term relationships, repeat business, and word‑of‑mouth referrals
What You Bring
- Exceptional critical‑thinking skills—capable of forming clear, defensible viewpoints and applying them to both candidate evaluation and client problem‑solving
- A full‑ownership mindset: if a client is unhappy, you own the issue until it’s resolved
- Relevant experience in customer success, account management, staffing, or recruiting—preferably in a high‑growth, founder‑led environment
- Clear, authentic, and personal written communication; a genuine message beats a polished generic one every time
- Proactive responsiveness—keeping clients feeling prioritized without being tied to a desk
- Comfortable growing into a role without a playbook; you thrive when the job evolves and you’re expected to lead the change
Nice to Have
- Background in offshore staffing, recruiting, or talent acquisition
- Experience in a small, founder‑led company with direct access to leadership and real ownership of outcomes
- Familiarity with offshore talent markets in the Philippines, Latin America, or Africa
Skills & Competencies
- Strategic account planning and execution
- Strong interpersonal and negotiation skills
- Data‑driven decision making—comfortable using metrics to track health, churn, and upsell opportunities
- Project management—juggling multiple clients, timelines, and stakeholders simultaneously
- Tech proficiency—CRM (e.g., HubSpot, Salesforce), communication tools (Slack, Zoom), and basic spreadsheet analysis
- Adaptability—thriving in a fast‑paced, evolving environment
Career Growth & Learning Opportunities
At brighthush, your career trajectory is as dynamic as the market we serve. As the company scales, you’ll have the chance to:
- Lead cross‑functional initiatives—product feedback loops, process automation, and client‑centric feature development
- Mentor junior team members and shape the next generation of customer success leaders
- Expand into strategic partnership roles, working closely with sales, marketing, and product teams
- Attend industry conferences, workshops, and training programs—our learning budget supports continuous growth
Work Environment & Culture
brighthush is built on a foundation of trust, transparency, and empowerment. Our remote‑first culture means you can work from anywhere, but we also value regular virtual team gatherings, hackathons, and informal “coffee chats” to keep the connection alive. We celebrate wins—both big and small—through shout‑outs, spot bonuses, and public recognition. Our founders are approachable and open to feedback, ensuring that every team member’s voice is heard.
Compensation, Perks, and Benefits
- Competitive base salary in USD, paid bi‑monthly
- Performance‑based bonus structure tied to client satisfaction, retention, and growth metrics
- Unlimited PTO policy—take the time you need to recharge
- Health, dental, and vision insurance for you and your dependents (details provided during onboarding)
- Monthly stipend for home‑office setup and internet upgrades
- Annual professional development budget—cover courses, certifications, or conferences of your choice
- Employee referral program with generous rewards for successful hires
How to Apply
We’re excited to hear from candidates who are ready to take full ownership of client relationships and drive tangible impact. Please submit the following:
- Updated resume highlighting relevant experience and achievements
- Short Loom video (1–2 minutes) introducing yourself, describing your customer success or account management experience, and walking through a situation where you caught and resolved a client problem before it escalated
Only candidates who submit a Loom video will be moved to the next step of the hiring process.
Our Hiring Journey
We’ve designed a transparent, multi‑stage process to ensure the best fit for both you and brighthush:
- Initial Application – Submit your application and complete our pre‑qualifying questions
- Video Introduction – Record a video to showcase your communication skills and work experience
- Role‑Specific Assessment – Complete an assessment tailored to the position (if applicable)
- Executive Interview – Meet with senior leadership to discuss role alignment and cultural fit
- Background & Reference Check – Professional reference verification to confirm your experience and character
- Job Offer – Successful candidates receive a formal offer to join the team
Throughout each stage, we’ll keep you informed and provide constructive feedback. We believe in a collaborative hiring experience that reflects the values we uphold at brighthush.
Ready to Join brighthush?
If you’re passionate about building lasting client relationships, can spot a stellar candidate from a good one, and want to be the linchpin in a high‑growth, founder‑led company, we want to hear from you. Apply today and help us shape the future of global talent acquisition.
Originally posted on brighthush
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