Senior Manager, Customer Growth & Retention – Americas – Driving Revenue Expansion, Team Leadership, and AI‑Powered Account Management in a Fast‑Growing SaaS Ecosystem

About brighthush

brighthush is a trailblazing SaaS company that empowers mid‑size businesses to unlock the full potential of their workforce. With a modern, cloud‑native HR platform, we help organizations connect, engage, develop, and retain top talent—making people the core of every business strategy. Our mission is to transform the way companies manage human capital, and we’re looking for leaders who share our passion for innovation, data‑driven growth, and customer success.

Why Join brighthush?

At brighthush, you’ll be part of a dynamic, high‑velocity team that is redefining the HR technology landscape. We champion a culture of continuous learning, collaboration, and impact. Whether you’re a seasoned account manager or a visionary growth strategist, you’ll find the resources, autonomy, and support you need to accelerate your career and make a tangible difference for our customers and the organization.

Key Responsibilities

• Lead and Inspire a High‑Performing Account Team: Build, coach, and mentor a diverse group of account managers across the Americas, fostering a culture of accountability, curiosity, and excellence.
• Drive Customer Retention & Expansion: Own the full revenue lifecycle—identify upsell, cross‑sell, and renewal opportunities, and execute strategies that increase customer lifetime value.
• Implement MEDDPICC & AI‑Driven Sales Methodologies: Champion the adoption of MEDDPICC frameworks and AI tools (ChatGPT, GPT Agents, Gong Engage, Outreach) to streamline deal qualification and accelerate closing.
• Strategic Account Planning: Collaborate with product, marketing, and customer success to develop tailored account plans that align with each customer’s business objectives.
• Data‑Driven Decision Making: Leverage Clari, Salesforce, and other analytics platforms to track performance metrics, forecast revenue, and surface insights that inform strategy.
• Cross‑Functional Collaboration: Act as the bridge between sales, marketing, product, and support teams to ensure a seamless customer experience and rapid issue resolution.
• Thought Leadership & Process Improvement: Continuously refine account management processes, share best practices, and contribute to the evolution of brighthush’s sales playbook.

Essential Qualifications

• Minimum 4+ years of SaaS account management experience, with a proven track record of exceeding revenue targets.
• At least 3 years of experience managing and scaling account management teams.
• Deep familiarity with MEDDPICC and its application in complex, enterprise‑level sales cycles.
• Proficiency in Clari, Salesforce, and AI‑powered sales tools (ChatGPT, GPT Agents, Gong Engage, Outreach, LinkedIn Sales Navigator).
• Bachelor’s degree in Business, Marketing, or a related field.
• Strong analytical mindset with the ability to translate data into actionable insights.
• Excellent communication, negotiation, and presentation skills in English.

Preferred Qualifications

• Experience in the HR technology or broader enterprise SaaS space.
• Background in customer success or a hybrid sales‑success role.
• Knowledge of AI‑driven sales enablement platforms beyond the core tools listed.
• Track record of building scalable processes that improve team efficiency and customer satisfaction.
• Experience working in a remote or distributed team environment.

Skills & Competencies

• Leadership & Coaching: Ability to inspire, develop, and retain top talent.
• Strategic Thinking: Visionary approach to account growth and market expansion.
• Data Literacy: Comfortable with dashboards, forecasting, and KPI analysis.
• Customer‑Centric Mindset: Deep empathy for client challenges and a passion for delivering value.
• Adaptability: Thrives in a fast‑moving, evolving environment.
• Collaboration: Proven ability to work cross‑functionally with product, marketing, and support.
• Tech Savvy: Quick to adopt new tools and integrate them into daily workflows.

Career Growth & Learning Opportunities

At brighthush, your professional development is a top priority. You’ll have access to:

• Structured leadership training programs and mentorship from senior executives.
• Regular knowledge‑sharing sessions, including AI and sales methodology workshops.
• Opportunities to lead cross‑regional initiatives, expanding your influence beyond the Americas.
• Clear career pathways to senior leadership roles—such as Director of Customer Success or VP of Sales—based on performance and impact.
• Support for external certifications (e.g., Salesforce Administrator, MEDDPICC Practitioner).

Work Environment & Culture at brighthush

We believe that a vibrant, inclusive culture fuels innovation. Our remote‑first model offers flexibility while maintaining strong team cohesion through:

• Weekly virtual town halls and quarterly all‑hands meetings.
• Regular team‑building events, both virtual and in‑person, across key U.S. hubs.
• A commitment to diversity, equity, and inclusion—ensuring every voice is heard.
• Transparent communication from leadership, with open channels for feedback and ideas.
• An emphasis on work‑life balance, with generous paid time off and flexible scheduling.

Compensation & Benefits

We offer a competitive total rewards package designed to attract and retain top talent:

• Base Salary: USD 127,000 – 160,000 per year, commensurate with experience.
• Performance Bonus: Up to 20% of base salary, tied to individual and team revenue targets.
• Equity: Eligible for company stock options as part of the long‑term incentive plan.
• 401(k) Matching: 4% company match on employee contributions.
• Health & Wellness: Comprehensive medical, dental, and vision plans.
• Paid Time Off: Generous PTO policy, including sick leave and personal days.
• Additional perks: remote work stipend, wellness allowances, and access to a global learning platform.

How to Apply

Ready to lead the next wave of customer growth at brighthush? Submit your resume and a brief cover letter outlining your experience with SaaS account management, team leadership, and AI‑powered sales tools. Tell us why you’re excited to help mid‑size businesses thrive with our platform. We look forward to exploring how your expertise can accelerate our mission and drive lasting impact for our customers.