Senior Manager, Customer Identity & Access Management Operations – Remote, Championing CIAM Excellence, Strategic Security Leadership, and Global Digital Trust at brighthush

About brighthush

brighthush is more than a travel technology company; it’s a global movement that redefines how the travel ecosystem protects and empowers its customers. By marrying cutting‑edge identity solutions with an uncompromising focus on cyber resilience, we deliver secure, friction‑free journeys that span continents. Our mission is simple yet transformative: to make every travel experience safe, personalized, and seamless through advanced Customer Identity & Access Management (CIAM) systems that anticipate and protect user needs before they arise.

In a world where digital interactions are the new touchpoints, the integrity of our CIAM platform is the backbone of brand trust. At brighthush, we believe technology is only as robust as the people who build and steward it. That’s why we invest heavily in our talent, cultivating a culture of curiosity, collaboration, and continuous improvement. Whether you’re a seasoned security veteran or an emerging tech leader, brighthush offers a platform where your ideas can shape the future of travel security and customer experience.

Why This Role Matters

The Senior Manager of Customer Identity & Access Management Operations sits at the intersection of technology, trust, and customer delight. In an era where digital trust is the cornerstone of brand loyalty, this role safeguards the most sensitive customer data while ensuring a smooth, intuitive experience across every touchpoint—from booking to in‑flight services. It’s not just about managing technology; it’s about leading a high‑performing team, driving operational excellence, and collaborating with cross‑functional stakeholders to align security with business objectives.

As travel becomes increasingly digital, the stakes for identity security have never been higher. From protecting personal data during booking to ensuring secure access to in‑flight services, the integrity of our CIAM platform directly impacts customer confidence and brand reputation. If you thrive in a fast‑paced, mission‑critical environment and want to shape the future of secure travel, this is the role for you.

Key Responsibilities

• CIAM Operations Leadership: Oversee day‑to‑day CIAM operations, ensuring 99.9% uptime, optimal performance, and adherence to industry best practices. Drive continuous monitoring, incident response, and proactive maintenance to keep the platform resilient.
• Team Management & Development: Lead, mentor, and grow a diverse support team of 10+ specialists, fostering a culture of continuous improvement and high accountability. Implement coaching programs, performance reviews, and career pathing to retain top talent.
• Incident & Problem Management: Own the incident response lifecycle for identity‑related incidents, from detection and containment to root‑cause analysis and post‑mortem documentation. Coordinate with security, engineering, and product teams to close gaps and prevent recurrence.
• Stakeholder Engagement: Serve as the primary liaison between IT, security, legal, compliance, and business units, translating technical requirements into actionable business outcomes. Present findings and recommendations to executive leadership.
• Process & Governance: Design, implement, and refine ITIL‑aligned processes for change, release, and configuration management specific to CIAM. Ensure documentation, audit trails, and compliance with internal and external standards.
• Vendor & Tool Management: Manage relationships with key CIAM vendors such as brighthush, brighthush, brighthush, and brighthush, negotiating SLAs, evaluating new features, and ensuring seamless integration. Conduct vendor performance reviews and manage contract renewals.
• Compliance & Risk Management: Ensure CIAM solutions meet regulatory standards such as GDPR, CCPA, PCI‑DSS, and industry‑specific security frameworks. Lead risk assessments, audit preparations, and remediation plans.
• Performance Analytics: Develop and maintain dashboards that track key performance indicators (KPIs) such as authentication success rates, fraud detection metrics, and user experience scores. Use data to drive continuous improvement.
• Strategic Planning: Contribute to the CIAM roadmap, aligning technology investments with business growth plans and emerging threat landscapes. Translate long‑term strategy into actionable initiatives.
• Continuous Improvement: Champion automation initiatives (e.g., self‑service password reset, adaptive authentication) to reduce manual effort and enhance user satisfaction. Evaluate new tools and processes to increase efficiency.
• Cross‑Functional Collaboration: Partner with product, engineering, and customer support to embed security best practices into the development lifecycle. Facilitate joint problem‑solving sessions and knowledge sharing.
• Training & Enablement: Design and deliver training programs for internal teams and external partners on CIAM best practices, security protocols, and compliance requirements.

Essential Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or a related STEM field.
• Minimum of 5 years of progressive experience in IAM, with at least 5 years in a leadership or operational capacity.
• Deep technical knowledge of CIAM concepts, including identity federation, single sign‑on (SSO), multi‑factor authentication (MFA), and identity governance.
• Proven experience implementing and managing ITIL processes (Incident, Problem, Change, Release, Configuration Management).
• Strong analytical and problem‑solving skills, with a track record of driving measurable improvements in system reliability and security.
• Excellent communication skills, capable of translating complex technical concepts to non‑technical stakeholders.
• Legal authorization to work in the United States without sponsorship.
• Experience managing remote or distributed teams across multiple time zones.

Preferred Qualifications

• Advanced certifications such as CISSP, CISM, or Certified Identity and Access Manager (CIAM).
• Experience with leading CIAM platforms such as brighthush, brighthush, brighthush, and brighthush.
• Hands‑on experience with identity orchestration, adaptive risk‑based authentication, and fraud detection systems.
• Background in aviation or travel technology, with an understanding of industry‑specific security challenges.
• Knowledge of data privacy regulations (GDPR, CCPA, HIPAA) and their impact on identity management.
• Experience with cloud‑native CIAM solutions and micro‑services architecture.

Skills & Competencies

• Technical Leadership: Ability to guide teams through complex technical challenges while maintaining a clear vision.
• Strategic Thinking: Align technology initiatives with business goals and long‑term growth.
• Project Management: Lead cross‑functional projects, ensuring timely delivery within scope and budget.
• Customer‑Centric Mindset: Prioritize user experience while balancing security and compliance.
• Change Management: Facilitate smooth transitions during system upgrades, migrations, or process changes.
• Collaboration: Work effectively with security, product, engineering, and business teams.
• Adaptability: Thrive in a dynamic environment with evolving threats and regulatory requirements.
• Data‑Driven Decision Making: Leverage analytics to inform strategy and operational improvements.
• Communication: Articulate complex concepts to diverse audiences, from technical staff to executive leadership.

Tools & Technologies

• CIAM Platforms: brighthush, brighthush, brighthush, brighthush.
• Identity Governance: brighthush, brighthush, brighthush.
• Security Information & Event Management (SIEM): brighthush, brighthush.
• Automation & Orchestration: brighthush, brighthush, brighthush.
• Programming & Scripting: brighthush, brighthush, brighthush.
• Cloud Platforms: brighthush, brighthush, brighthush.
• Monitoring & Analytics: brighthush, brighthush, brighthush.

Career Growth & Development

At brighthush, we believe that the best way to achieve business excellence is by investing in our people. As Senior Manager, you will:

• Gain exposure to executive‑level decision making and strategic planning.
• Lead high‑impact projects that shape the future of secure travel.
• Access a robust learning ecosystem, including vendor‑certified training, internal workshops, and mentorship programs.
• Progress into senior leadership roles such as Director of Identity & Security or Chief Information Security Officer (CISO).
• Participate in cross‑functional initiatives that broaden your skill set beyond IAM into broader cybersecurity, data privacy, and digital transformation.
• Earn industry‑recognised certifications and attend global conferences to stay ahead of emerging threats.

Work Environment & Culture at brighthush

Our culture is built on the pillars of innovation, collaboration, and inclusivity. You’ll find:

• A remote‑first workplace that offers flexibility while maintaining strong team cohesion through regular virtual huddles, hackathons, and social events.
• A commitment to work‑life balance, with generous paid time off, flexible scheduling, and a supportive wellness program.
• A diverse and inclusive environment where every voice is heard, and diverse perspectives drive better solutions.
• A focus on continuous learning, with a dedicated budget for certifications, conferences, and skill‑building courses.
• Recognition programs that celebrate both individual and team achievements, ensuring that hard work is always acknowledged.
• Access to cutting‑edge technology and tools that empower you to innovate and experiment.

Compensation & Benefits

We offer a competitive total rewards package that reflects your expertise and the critical nature of this role:

• Base Salary: USD 140,600 – 183,108 per year, commensurate with experience.
• Performance Bonus: Annual bonus potential based on individual and company performance.
• Equity: Eligible for company stock options as part of the long‑term incentive plan.
• Health & Wellness: Comprehensive medical, dental, and vision plans, along with a 401(k) retirement plan with company match.
• Paid Time Off: Generous PTO, sick leave, and parental leave policies.
• Professional Development: Annual budget for certifications, training, and conference attendance.
• Remote Work Perks: Home‑office stipend, tech allowance, and access to a virtual coworking space.
• Additional perks such as flexible work hours, employee assistance programs, and wellness initiatives.

How to Apply

If you are ready to lead the next generation of secure, customer‑centric identity solutions at a global aviation leader, we want to hear from you. Submit your application through the link below and join a team that is redefining the future of travel security.

Apply To This Job

brighthush is an equal‑opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.