Senior Manager – Customer Strategy & Operations (East Coast) – Driving Data‑Driven Growth, Cross‑Functional Excellence, and AI‑Powered Cyber‑Resilience at brighthush

About brighthush and the Future of Cyber‑Resilience

brighthush is not merely a cybersecurity vendor; we are the architects of the next generation of digital protection. In an era where cyber threats evolve at the speed of thought, our AI‑native platform safeguards everything from endpoints and cloud workloads to identities, data, and the very AI systems that power modern enterprises. By marrying deep industry expertise with cutting‑edge artificial intelligence, we deliver autonomous, real‑time intelligence that learns, adapts, and acts faster than any human or traditional tool can.

Our mission is simple yet ambitious: to make every organization, regardless of size, immune to the most sophisticated attacks. We achieve this by creating a seamless blend of human insight and machine precision, enabling proactive protection that keeps pace with the ever‑changing threat landscape.

At brighthush, we believe that the people behind the technology are our most valuable asset. Our culture thrives on curiosity, collaboration, and a relentless pursuit of excellence. We invest heavily in continuous learning, mentorship, and a comprehensive benefits package that supports health, wellness, and work‑life balance. If you thrive on solving complex problems, driving measurable impact, and shaping the next wave of innovation, brighthush invites you to join our team as a Senior Manager of Customer Strategy & Operations.

Why brighthush?

When you join brighthush, you become part of a high‑velocity, high‑impact organization that is redefining how the world thinks about cybersecurity. Here’s what you can expect:

• Influence the safety of millions of customers worldwide by working alongside some of the brightest minds in technology.
• Own high‑impact initiatives that accelerate growth, improve operational efficiency, and elevate customer experience.
• Be part of a culture that rewards curiosity, transparency, and inclusivity—where your ideas are heard and your contributions are celebrated.
• Enjoy a flexible work environment with generous benefits, a commitment to professional development, and a focus on work‑life balance.
• Benefit from a forward‑thinking compensation structure that rewards both individual excellence and team success.
• Access world‑class learning resources including AI, security, and analytics training, as well as industry conferences and certifications.
• Be part of a mission‑driven team that is building the future of digital safety for businesses of all sizes.

About the Role

The Senior Manager, Customer Strategy & Operations is a strategic partner to the Senior Director of Customer Strategy & Operations. This role blends business intelligence, cross‑functional program execution, strategic planning, and executive decision support to drive growth and operational excellence across the customer experience organization. You will be the linchpin that connects data, strategy, and execution, ensuring that every initiative is aligned with brighthush’s mission and delivers measurable value.

Key Responsibilities

• Lead Cross‑Functional Initiatives – Drive priority projects across Services, Renewals, Sales, and Business Strategy, ensuring seamless collaboration and timely delivery.
• Business Intelligence & Analytics – Own the collection, analysis, and reporting of key metrics, OKRs, and performance dashboards; conduct root‑cause analysis, financial modeling, and margin blending to provide actionable insights.
• Strategic Planning & Execution – Develop quarterly plans, track milestones, and coordinate resources across product, partner, and service teams; translate initiatives into measurable KPIs aligned with the corporate roadmap.
• Customer & Partner Enablement – Collaborate with Services & Partners, Renewals & NRR, and Customer Intelligence & Communications to surface insights, recommend enhancements, and support go‑to‑market strategies.
• Executive Reporting & Decision Support – Prepare concise, data‑driven narratives for C‑suite executives, highlighting progress, risks, and required decisions; maintain an operating cadence that includes executive updates, decision logs, and initiative tracking.
• Process & Tool Optimization – Identify friction points across the customer experience organization, propose process improvements, and champion the adoption of new tools, automation, and AI solutions; drive the implementation of best‑practice frameworks for project and program management.
• Mentor and Coach – Provide guidance to junior analysts and project managers, fostering a culture of continuous improvement and professional growth.
• Stakeholder Engagement – Build strong relationships with internal and external stakeholders, ensuring alignment on goals, expectations, and deliverables.
• Data Governance & Quality Assurance – Champion data integrity initiatives, ensuring that all analytics and reporting are built on clean, reliable data sources.
• Innovation & Thought Leadership – Stay abreast of industry trends, emerging technologies, and best practices; translate insights into actionable strategies that keep brighthush ahead of the curve.

Essential Qualifications

• 7+ years of experience in business operations, strategy, business intelligence, program management, or management consulting within a technology or SaaS environment.
• Proven track record of working closely with Services, Renewals, Sales, and Business Strategy teams.
• Strong analytical and financial acumen, including experience building business cases, financial models, and margin analyses.
• Demonstrated ability to lead cross‑functional initiatives without direct authority, building alignment and driving execution.
• Experience serving as a strategic partner to senior leaders, preparing executive decisions, framing trade‑offs, and synthesizing complex data into clear recommendations.
• Knowledge of market research and data analysis techniques, with the ability to translate metrics into strategic insights.
• Excellent communication, interpersonal, and problem‑solving skills, with the ability to influence stakeholders at all levels.
• Strong project management skills, prioritizing tasks and meeting deadlines in a fast‑paced environment.
• Experience evaluating and implementing tooling, automation, or AI solutions within customer‑facing or operational contexts.
• Bachelor’s degree or equivalent experience.

Preferred Qualifications

• Advanced degree (MBA, MS, or equivalent) in Business, Engineering, or a related field.
• Experience in a high‑growth, AI‑centric security company.
• Familiarity with SaaS metrics such as ARR, LTV, CAC, and churn.
• Hands‑on experience with BI platforms (e.g., Tableau, Looker, Power BI) and data warehouses.
• Background in change management and organizational transformation.
• Experience with agile and lean methodologies in a technology environment.

Skills & Competencies

• Strategic Thinking & Visionary Leadership
• Data‑Driven Decision Making
• Financial Modeling & Budgeting
• Cross‑Functional Collaboration
• Project & Program Management
• Process Improvement & Automation
• Stakeholder Management & Influence
• Communication & Storytelling
• Adaptability & Resilience
• Customer‑Centric Mindset

Career Growth & Learning Opportunities

At brighthush, your professional growth is as important as the impact you deliver. As Senior Manager, you will:

• Gain exposure to executive strategy and decision‑making through close collaboration with senior leaders.
• Lead high‑visibility projects that shape the future of our customer experience and operational excellence.
• Participate in leadership development programs, including mentorship, coaching, and cross‑functional rotations.
• Access cutting‑edge training resources, conferences, and certifications in AI, security, and business analytics.
• Position yourself for advancement into Director or VP roles within Customer Strategy, Operations, or Product Management.
• Build a robust professional network across the technology and security ecosystem.
• Contribute to thought leadership pieces, white papers, and industry panels.

Work Environment & Culture

Our culture is defined by:

• Innovation: A collaborative environment where ideas are challenged and refined.
• Transparency: Open communication channels and data‑driven decision making.
• Inclusivity: A diverse workforce that celebrates different perspectives.
• Work‑Life Balance: Flexible work arrangements and a focus on employee wellbeing.
• Impact: Every team member’s contribution directly influences the safety and success of our customers.
• Continuous Learning: Regular hackathons, knowledge‑sharing sessions, and skill‑building workshops.
• Community Engagement: Volunteer opportunities and partnerships with local tech communities.

Compensation & Benefits

While specific compensation will be tailored to your experience and location, brighthush offers a competitive total rewards package that includes:

• Base Salary: Competitive market rate aligned with industry standards.
• Equity: Restricted Stock Units (RSUs) and Employee Stock Purchase Plan (ESPP) to share in our growth.
• Performance Bonuses: Annual bonuses tied to individual, team, and company performance.
• Health & Wellness: Comprehensive medical, dental, and vision coverage; wellness coaching; gym reimbursement; and mental health resources.
• Paid Time Off: Flexible vacation, paid holidays, sick leave, and gender‑neutral parental leave.
• Retirement & Financial Planning: 401(k) plan with company match, financial advisory services, and life & disability insurance.
• Additional Perks: Home office allowance, mobile phone reimbursement, fertility and adoption support, pet insurance, and global travel medical coverage.
• Professional Development: Tuition reimbursement, conference sponsorship, and access to internal learning platforms.
• Employee Recognition: Quarterly awards, spot bonuses, and public acknowledgment of outstanding contributions.

How to Apply

If you are ready to lead transformative initiatives, drive data‑driven growth, and shape the future of security at brighthush, we encourage you to apply today. Join a team that is redefining the cybersecurity landscape and making a tangible difference for millions of customers worldwide.