Senior Multilingual Customer Care Advisor – Latvian & English – Championing Global Customer Experience Excellence for Leading Brands at brighthush

About brighthush

brighthush is a trailblazer in the customer experience (CX) arena, empowering a global network of more than 170,000 associates to craft unforgettable moments for over 750 of the world’s most forward‑thinking brands. With a relentless focus on innovation, technology, and human‑centric service, brighthush transforms everyday interactions into powerful brand stories that resonate across cultures and continents. Whether you’re a seasoned CX professional or a passionate newcomer, brighthush offers a platform where your expertise can shape the future of customer engagement on a global stage.

Why brighthush is the Destination for CX Trailblazers

At brighthush, we believe that great customer care starts with great people. Our culture is built on collaboration, continuous learning, and a shared commitment to excellence. As a member of our team, you’ll enjoy:

• Dynamic, fast‑paced work that keeps you on your toes
• Opportunities to work with cutting‑edge CX technologies and methodologies
• A supportive, inclusive environment that values diverse perspectives
• Clear career pathways and mentorship programs that help you grow into leadership roles
• Regular team‑building events, charity initiatives, and wellness activities that foster camaraderie and well‑being

Position Overview

As a Senior Multilingual Customer Care Advisor, you will be the frontline champion for our clients’ customers, ensuring every interaction reflects the highest standards of service. You will mentor junior advisors, drive process improvements, and act as a bridge between customers, product teams, and senior leadership. Your day‑to‑day tasks will include:

• Responding to a wide range of consumer inquiries via phone, chat, and email in both Latvian and English
• Taking ownership of complex situations, exercising sound judgment, and making swift, customer‑centric decisions
• Providing accurate, timely information about products and services, consistently surpassing productivity and quality benchmarks
• Escalating issues when necessary, following predefined escalation protocols to guarantee resolution
• Analyzing customer needs to recommend the most appropriate solutions aligned with key performance indicators (KPIs)
• Navigating multiple systems simultaneously—CRM, knowledge bases, and internal tools—to update records accurately and efficiently
• Collaborating with teammates and cross‑functional partners to share insights and drive continuous improvement
• Actively participating in training sessions, process reviews, and quality assurance initiatives to elevate service standards
• Mentoring junior advisors, providing feedback, and fostering a culture of learning and accountability

Daily Interaction Flow

Each shift is a blend of proactive outreach and reactive support. You’ll start by reviewing the queue, prioritizing tickets based on urgency, and then engaging customers with empathy and clarity. Throughout the day, you’ll balance multiple conversations, ensuring that each customer feels heard and valued. At the end of the shift, you’ll document outcomes, update knowledge bases, and reflect on metrics to identify improvement opportunities.

Essential Qualifications

We’re looking for individuals who bring a blend of linguistic prowess, customer‑service experience, and a passion for excellence:

• Native or C1‑level fluency in Latvian and at least B2‑level proficiency in English
• Prior experience in a contact center, call‑center, or any customer‑facing role
• Demonstrated ability to adapt quickly to evolving products, processes, and technologies
• Strong attendance record and punctuality, reflecting reliability and professionalism
• Proficient computer skills, including comfort with multiple software platforms and data entry
• Excellent written and verbal communication skills, with a knack for simplifying complex information
• Empathy, patience, and a genuine desire to help customers achieve their goals

Preferred Qualifications

While not mandatory, the following attributes will set you apart:

• Experience with CRM systems such as Salesforce, Zendesk, or HubSpot
• Knowledge of data privacy regulations (GDPR, CCPA) and best practices for handling sensitive information
• Previous exposure to multilingual support environments or international customer bases
• Analytical mindset with the ability to interpret metrics and translate them into actionable insights
• Proficiency in additional languages beyond Latvian and English

Core Skills & Competencies

Success at brighthush requires a blend of technical and soft skills:

• Communication Excellence – Clear, concise, and courteous communication across all channels
• Problem‑Solving – Ability to diagnose issues quickly and propose effective solutions
• Multitasking & Time Management – Managing multiple conversations and systems without compromising quality
• Adaptability – Thriving in a fast‑moving environment with frequent updates to products and processes
• Team Collaboration – Working seamlessly with colleagues, managers, and other departments
• Customer‑Centric Mindset – Prioritizing the customer’s experience above all else
• Data‑Driven Decision Making – Using metrics to guide actions and improve service delivery

Career Growth & Learning Opportunities

At brighthush, your professional development is a top priority. We offer:

• Structured onboarding programs that immerse you in our CX philosophy and tools
• Regular training workshops covering product knowledge, advanced communication techniques, and emerging CX trends
• Mentorship from seasoned CX leaders who will guide your career trajectory
• Access to global learning platforms and certifications (e.g., CX Academy, Six Sigma, Agile)
• Clear promotion pathways from Advisor to Senior Advisor, Team Lead, and beyond
• Cross‑functional projects that broaden your skill set and expose you to different business areas

Long‑Term Career Path

Starting as a Customer Care Advisor, you can progress to Senior Advisor, then to Team Lead, and eventually into managerial or strategic roles such as CX Manager or Director of Customer Success. Each step is supported by targeted training, peer learning, and performance reviews that align your growth with the company’s evolving needs.

Work Environment & Culture

Our remote‑first model empowers you to work from anywhere while staying connected to a vibrant, global community. You’ll enjoy:

• Flexible work hours that accommodate your personal commitments
• Regular virtual team gatherings, hackathons, and wellness sessions
• Inclusive policies that celebrate diversity and foster belonging
• Transparent communication channels that keep you informed and engaged
• Recognition programs that celebrate individual and team achievements

Team Spirit

Even though we’re distributed, we maintain a strong sense of community through monthly virtual town halls, quarterly hackathons, and spontaneous “coffee chat” rooms where teammates can share ideas, celebrate wins, or simply unwind. Our culture thrives on open dialogue, mutual respect, and a shared mission to deliver world‑class customer experiences.

Compensation, Perks & Benefits

We offer a competitive remuneration package that reflects your skills and experience. In addition to a base salary, you’ll receive:

• Performance‑based bonuses tied to individual and team KPIs
• Comprehensive health and dental insurance, including optional family coverage
• Wellness stipend for gym memberships, fitness classes, or home‑office ergonomics
• Annual gift vouchers and holiday bonuses to show our appreciation
• Discounts on sports events, cultural activities, and partner services
• Paid time off, sick leave, and parental leave in line with local regulations
• Access to a global learning budget for courses, conferences, and certifications

How to Apply

Ready to elevate your career in a dynamic, customer‑centric environment? Click the link below to submit your application and join the brighthush family.

Apply Here

Join brighthush – Where Customer Experience Meets Innovation

At brighthush, every interaction is an opportunity to create lasting value. If you’re fluent in Latvian and English, thrive in a fast‑paced contact‑center setting, and are eager to grow within a global CX powerhouse, we want to hear from you. Bring your passion, your expertise, and your drive for excellence to brighthush, and together we’ll shape the future of customer care.