Senior Order Management & Customer Service Project Coordinator – End‑to‑End Logistics & Client Relations Specialist at brighthush – Driving Global Supply Chain Excellence and Customer Experience Innovation

About brighthush

brighthush is a forward‑thinking, technology‑centric solutions provider that empowers businesses worldwide to streamline operations, elevate customer experiences, and unlock new growth opportunities. With a portfolio that spans e‑commerce, retail, and supply‑chain innovation, we pride ourselves on delivering end‑to‑end solutions that blend cutting‑edge software, data analytics, and world‑class service. Our culture is built on collaboration, continuous learning, and a relentless focus on delivering value to our clients.

Why brighthush?

At brighthush, you’ll join a dynamic, high‑energy team that thrives on solving complex challenges and turning ideas into reality. We offer:

• Remote work flexibility with a supportive virtual environment
• Competitive compensation and performance‑based bonuses
• Comprehensive health, dental, and vision plans
• Unlimited paid time off and a generous parental leave policy
• Ongoing professional development, including access to industry certifications and internal training programs
• A culture that celebrates diversity, inclusion, and innovation

Position Overview

The Senior Order Management & Customer Service Project Coordinator is the linchpin that connects our clients, vendors, logistics partners, and internal teams. This role requires a meticulous, customer‑centric professional who can manage the entire order lifecycle—from initial request to final delivery—while ensuring exceptional service and operational excellence. You will be the voice of the customer inside brighthush, translating complex logistics and project details into clear, actionable insights for stakeholders at every level.

Key Responsibilities

• End‑to‑End Order Management: Oversee the full order process, including order entry, quote generation, invoicing, and fulfillment tracking. Ensure data integrity and timely updates across all systems.
• Customer Service Excellence: Serve as the primary point of contact for clients, providing timely updates, resolving issues, and ensuring satisfaction. Proactively identify opportunities to upsell or cross‑sell complementary services.
• Project Coordination: Plan, execute, and monitor projects that involve cross‑functional teams, ensuring milestones are met on schedule and within budget. Create detailed project plans, risk registers, and status reports.
• Logistics & Shipping Oversight: Coordinate with freight carriers, customs brokers, and warehouse teams to guarantee on‑time delivery and compliance with international regulations. Manage shipment documentation and resolve any customs or regulatory issues.
• Vendor & Partner Management: Build and maintain strong relationships with suppliers and logistics partners, negotiating terms and resolving escalations. Conduct regular performance reviews and scorecards.
• Process Improvement: Identify bottlenecks, propose workflow enhancements, and implement best practices to increase efficiency and reduce costs. Lead continuous improvement initiatives using Lean or Six Sigma methodologies.
• Reporting & Analytics: Generate regular status reports, KPI dashboards, and performance metrics for senior leadership. Translate data into actionable insights and recommendations.
• Team Collaboration: Mentor junior staff, share knowledge, and contribute to a culture of continuous improvement. Facilitate cross‑departmental knowledge sharing sessions.

Essential Qualifications

• Minimum 3–5 years of experience in order management, customer service, or project coordination roles.
• Proven track record of managing complex projects with multiple stakeholders.
• Fluent in English (C1 or above); additional languages are a plus.
• Strong understanding of international logistics, customs, and freight forwarding.
• Excellent written and verbal communication skills, with the ability to translate technical details into client‑friendly language.
• Advanced proficiency in Microsoft Office Suite (Excel, PowerPoint, Outlook, Teams) and familiarity with project management tools (e.g., Asana, Trello, Monday.com).
• Exceptional organizational skills, with the ability to multitask, prioritize, and meet tight deadlines.
• Strong problem‑solving and critical‑thinking abilities.
• Experience working remotely and collaborating with distributed teams.

Preferred Qualifications

• Experience in the e‑commerce or retail supply‑chain industry.
• Knowledge of reading and interpreting design specifications or technical documentation.
• Familiarity with ERP or order‑management systems (e.g., SAP, Oracle, NetSuite).
• Project Management Professional (PMP) or similar certification.
• Background in data analytics or reporting tools (e.g., Power BI, Tableau).

Core Skills & Competencies

• Client‑centric mindset with a passion for delivering outstanding service.
• Strong interpersonal skills, capable of building trust and rapport with clients and partners.
• Strategic thinking and the ability to translate business goals into actionable plans.
• Adaptability and resilience in fast‑paced, evolving environments.
• Attention to detail and a commitment to accuracy.
• Team player who thrives in collaborative, cross‑functional settings.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Senior Order Management & Customer Service Project Coordinator, you will:

• Progress to a Senior Project Manager or Operations Lead role.
• Lead cross‑functional initiatives that shape our global service offerings.
• Participate in leadership development programs and mentorship circles.
• Gain exposure to emerging technologies, such as AI‑driven logistics optimization and blockchain supply‑chain solutions.
• Contribute to industry conferences, webinars, and white‑paper projects.

Work Environment & Culture

brighthush fosters a culture of transparency, innovation, and mutual respect. Our remote teams collaborate through state‑of‑the‑art communication tools, and we host quarterly virtual town halls, hackathons, and wellness challenges. We celebrate achievements through peer recognition programs and encourage a healthy work‑life balance.

Compensation & Benefits

While specific figures are tailored to experience and location, brighthush offers:

• Competitive base salary with performance‑based bonuses.
• Health, dental, and vision insurance.
• 401(k) matching (or equivalent retirement plan).
• Unlimited paid time off and flexible scheduling.
• Professional development stipend and tuition reimbursement.
• Employee stock purchase plan and equity options for eligible roles.
• Wellness programs, including virtual fitness classes and mental health resources.

How to Apply

If you are a proactive, customer‑focused professional ready to make a tangible impact on our global operations, we want to hear from you. Submit your resume and a cover letter outlining your relevant experience and why you’re excited about joining brighthush.

Apply now and become a pivotal part of brighthush’s journey to redefine the future of order management and customer service.