Senior Principal Customer Success Manager – Executive Review & AI‑Generated Presentation Specialist – Fully Remote, Flexible Hours – $70/hr

About brighthush

brighthush is a pioneering AI research and application hub that is redefining how enterprises harness language models for high‑impact communication. Our mission is simple yet ambitious: empower organizations to deliver clearer, more persuasive presentations by blending cutting‑edge AI technology with deep industry expertise. At brighthush, we don’t just build tools – we craft experiences that transform the way executives tell stories, make decisions, and inspire action. Our team is a vibrant mix of data scientists, product strategists, seasoned customer success leaders, and creative designers who collaborate across disciplines to create AI‑enhanced slide decks that drive measurable business outcomes.

As a fully remote, globally distributed company, brighthush celebrates diversity, autonomy, and continuous learning. We believe that the best ideas come from people who feel empowered to experiment, collaborate, and grow. Whether you’re a seasoned professional or a rising star, you’ll find a culture that values curiosity, accountability, and impact. Join us and help shape the future of presentation technology while enjoying the flexibility and freedom that comes with a truly distributed organization.

Role Overview

We are looking for an experienced Principal Customer Success Manager to become a strategic partner for our enterprise clients. In this role, you will own the end‑to‑end lifecycle of executive business reviews, ensuring that every deck—whether a quarterly business review, renewal case, adoption showcase, or executive sponsor update—delivers maximum clarity, impact, and value. Your expertise in PowerPoint craftsmanship, strategic storytelling, and stakeholder engagement will be pivotal in elevating our clients’ communication capabilities and in shaping the future of AI‑powered presentations.

You will work closely with data scientists, product, engineering, and sales teams to refine our next‑generation language model for professional presentation and slide deck tasks. By bridging the gap between advanced AI and real‑world business needs, you will help our clients unlock new levels of efficiency, insight, and influence.

Key Responsibilities

• Client Leadership & Relationship Management – Serve as the primary point of contact for enterprise accounts, building trust with C‑suite executives and cross‑functional teams. Foster long‑term partnerships that drive adoption and advocacy.
• Executive Business Review (EBR) Design & Delivery – Lead the creation, review, and delivery of quarterly business review decks, renewal business cases, and adoption & value realization exhibits. Ensure each deck is tailored to the client’s strategic objectives and audience.
• AI Model Training & Feedback Loop – Collaborate with data scientists to curate high‑quality slide content, provide iterative feedback, and refine the language model’s output for maximum relevance and precision. Translate client insights into actionable model improvements.
• Slide Craftsmanship & Storytelling – Apply expert PowerPoint skills to design visually compelling, data‑rich slides that tell a clear, persuasive story. Leverage design best practices, data visualization principles, and narrative structure.
• Stakeholder Alignment & Executive Sponsorship – Coordinate with product, engineering, and sales teams to align on client objectives, ensuring that AI‑generated content meets strategic goals and stakeholder expectations.
• Performance Metrics & Success Plans – Define success metrics, track adoption, and develop success plans that demonstrate ROI and value realization. Use data to iterate on content and delivery.
• Thought Leadership & Knowledge Sharing – Present best practices, case studies, and insights to internal teams and external clients. Position brighthush as a thought leader in AI‑enhanced communication.
• Continuous Improvement & Process Optimization – Identify bottlenecks, propose process enhancements, and implement scalable solutions to improve delivery speed and quality across the organization.

Essential Qualifications

• Minimum 4 years of enterprise customer success experience at a leading technology or consulting firm.
• Proven track record of building and delivering executive business reviews that influence strategic decisions.
• Expert‑level proficiency in PowerPoint and slide design, with a portfolio of high‑impact decks.
• Exceptional written and verbal communication skills, with the ability to distill complex data into clear narratives.
• Strong analytical mindset, comfortable working with data to drive insights and recommendations.
• Experience collaborating with cross‑functional teams, including product, engineering, and sales.
• Self‑motivated, highly organized, and able to manage multiple priorities in a fast‑paced environment.

Preferred Qualifications

• Experience working with AI or machine‑learning products, especially in the context of content generation.
• Background in consulting or advisory services, with exposure to high‑level client engagements.
• Knowledge of data visualization best practices and tools beyond PowerPoint (e.g., Tableau, Power BI).
• Familiarity with project management methodologies (Agile, Scrum) and tools (Jira, Asana).
• Previous experience in a remote or distributed team environment.

Skills & Competencies

• Strategic Thinking – Ability to align client objectives with brighthush’s product roadmap and AI capabilities.
• Storytelling & Design Sense – Craft narratives that resonate with diverse audiences and translate data into compelling visuals.
• Stakeholder Management – Navigate complex organizational structures and secure executive buy‑in.
• Data‑Driven Decision Making – Leverage metrics to assess success, iterate on content, and demonstrate ROI.
• Collaboration & Influence – Work seamlessly with product, engineering, and sales teams to deliver integrated solutions.
• Adaptability & Continuous Learning – Stay current with AI trends, presentation best practices, and industry developments.

Career Growth & Learning Opportunities

At brighthush, your professional journey is supported by a culture of mentorship, continuous learning, and cross‑functional exposure. As a Principal Customer Success Manager, you will:

• Lead high‑impact projects that shape the future of AI‑enhanced communication.
• Mentor junior customer success associates, fostering a collaborative knowledge‑sharing environment.
• Participate in product strategy sessions, influencing feature development and roadmap priorities.
• Attend industry conferences, workshops, and webinars to stay at the forefront of AI and presentation design.
• Access internal learning resources, including courses on AI fundamentals, data storytelling, and executive communication.

Work Environment & Culture

brighthush thrives on a culture that values autonomy, creativity, and impact. Key highlights include:

• Fully Remote Flexibility – Work from anywhere, on a schedule that balances productivity and personal life.
• Collaborative Team Dynamics – Engage with a diverse, multidisciplinary team that celebrates diverse perspectives.
• Innovation‑First Mindset – Contribute to cutting‑edge AI research and product development.
• Inclusive Culture – Embrace diversity, equity, and inclusion at every level of the organization.
• Recognition & Rewards – Celebrate achievements through peer recognition programs and performance bonuses.

Compensation & Benefits

This role offers a competitive hourly rate of $70 per hour, with the potential to earn up to $1,400 per week based on hours worked. Additional benefits include:

• Flexible work hours (5–20 hours per week, with the option for more).
• Health, dental, and vision insurance options for full‑time hires.
• Professional development stipend and access to industry conferences.
• Equity participation for long‑term employees.
• Generous paid time off and a supportive work‑life balance policy.

How to Apply

Ready to elevate enterprise communication with AI? Submit your resume and a brief cover letter highlighting your experience with executive business reviews and slide deck creation. We look forward to exploring how your expertise can help shape the future of presentation technology at brighthush.