Seasoned Bilingual Spanish‑English Customer Service Representative – Remote, Flexible Hours, Competitive Pay, and Clear Career Path at brighthush

Welcome to brighthush – Where Compassion Meets Innovation

At brighthush, we’re redefining how patients experience healthcare finance. Our mission is simple yet powerful: make every patient’s billing journey clear, stress‑free, and empowering. By blending cutting‑edge technology with a human touch, we help people navigate insurance, payments, and account questions with confidence. As a remote‑first organization, we trust our team members to work from wherever they feel most productive, whether that’s a cozy home office, a coffee shop, or a quiet cabin in the mountains.

Why brighthush is the Ideal Place to Grow Your Career

• Competitive Compensation & Bonuses: Earn a base salary that reflects your experience, plus a generous $750 sign‑on bonus and quarterly performance incentives that reward your dedication.
• Fully Remote Flexibility: Choose a full‑time schedule or part‑time hours that fit your lifestyle. We support work from anywhere in the United States.
• Comprehensive Benefits for Full‑Time Employees: Medical, dental, vision, life insurance, and HSA/FSA options. All employees receive a 401(k) plan with a discretionary company match.
• Clear Career Pathways: Start as a Customer Service Representative and advance to Team Lead, Billing Specialist, or roles in Operations and Analytics.
• Supportive Remote Culture: Open communication, peer recognition, and a shared commitment to patient advocacy keep our teams connected and motivated.
• Work‑Life Balance: Flexible scheduling, paid time off, and eight paid holidays for full‑time staff help you recharge.

Key Responsibilities – Your Impact Every Day

As a Bilingual Spanish‑English Customer Service Representative, you will be the frontline advocate for patients navigating their billing and insurance questions. Your day‑to‑day tasks will include:

• Providing empathetic, bilingual support via phone, chat, and email to patients seeking assistance with billing, insurance, and account resolution.
• Researching and resolving discrepancies in patient accounts, including re‑billing claims, updating insurance information, and ensuring accurate payment processing.
• Generating and sending itemized statements, courtesy claims, and payment plans tailored to each patient’s unique situation.
• Accurately documenting every interaction in our CRM system, maintaining detailed notes, and ensuring compliance with privacy regulations.
• Collaborating with cross‑functional teams—billing, claims, and compliance—to streamline processes and improve patient outcomes.
• Participating in ongoing training sessions to stay current on industry best practices, new billing codes, and regulatory changes.
• Contributing to continuous improvement initiatives by sharing insights and feedback on workflow efficiencies.

Essential Qualifications – What We Expect

• High school diploma or GED (or equivalent).
• Fluent in both Spanish and English—verbal and written—demonstrated through prior experience or formal certification.
• Strong communication skills: active listening, clear articulation, and the ability to convey complex information in a simple, patient‑friendly manner.
• Typing speed of at least 35 words per minute with high accuracy.
• Proficiency with Microsoft Windows, email clients, and web‑based customer support platforms.
• Experience in a customer‑service environment—call center, retail, hospitality, or healthcare—preferred.
• Ability to multitask: simultaneously listen, speak, and type while maintaining a calm, professional demeanor.
• Commitment to confidentiality and compliance with HIPAA and other privacy regulations.

Preferred Qualifications – Bonus Points

• Prior experience in a healthcare billing or patient support role.
• Knowledge of insurance terminology, claim submission processes, and payment reconciliation.
• Experience with CRM systems such as Salesforce, Zendesk, or similar platforms.
• Certification in Spanish language proficiency (e.g., DELE, SIELE).
• Previous remote work experience with a proven track record of self‑management and reliability.

Core Skills & Competencies – What Makes You Successful

• Customer‑Centric Mindset: Passion for helping others and a genuine desire to improve patient experiences.
• Problem‑Solving: Ability to analyze issues, identify root causes, and implement effective solutions quickly.
• Attention to Detail: Accuracy in data entry, documentation, and compliance with regulatory standards.
• Adaptability: Comfortable with evolving processes, new technologies, and shifting priorities.
• Team Collaboration: Willingness to share knowledge, support peers, and contribute to a positive remote culture.
• Time Management: Efficiently prioritize tasks and meet performance metrics while maintaining quality service.

Career Growth & Learning Opportunities

At brighthush, we believe in investing in our people. Every employee has access to:

• Structured onboarding and continuous training programs covering industry trends, new billing codes, and compliance updates.
• Mentorship from experienced leaders who guide you through skill development and career planning.
• Internal job boards and cross‑departmental projects that allow you to explore new roles and broaden your expertise.
• Annual performance reviews that set clear goals and provide actionable feedback.
• Access to professional development resources, including webinars, certifications, and conferences.

Work Environment & Company Culture

Our remote‑first philosophy means you’ll enjoy a flexible, supportive environment that values:

• Open communication through daily stand‑ups, weekly team meetings, and real‑time chat channels.
• Peer recognition programs that celebrate achievements and milestones.
• A culture of transparency where leadership shares company goals, challenges, and successes.
• Inclusive practices that honor diverse backgrounds, languages, and perspectives.
• Regular virtual social events, wellness challenges, and community outreach initiatives.

Compensation, Perks, and Benefits

While specific figures vary by role and experience, you can expect:

• Competitive base salary aligned with industry standards.
• Sign‑on bonus of $750 and quarterly performance incentives.
• Full‑time employees receive medical, dental, vision, life insurance, and HSA/FSA options.
• All employees receive a 401(k) plan with a discretionary company match.
• Paid time off, flexible scheduling, and eight paid holidays for full‑time staff.
• Access to a virtual wellness program, mental health resources, and employee assistance programs.

How to Apply – Join the brighthush Family

If you’re ready to bring your bilingual communication skills, customer‑service passion, and problem‑solving mindset to a company that values growth, flexibility, and impact, we’d love to hear from you.

Submit your resume and a brief cover letter outlining why you’re the perfect fit for this role. Our hiring team will review your application promptly and reach out to schedule a conversation.

Take the next step in your career and help patients navigate their healthcare finances with clarity and confidence. Apply today and become a vital part of the brighthush mission.