Senior Remote Billing & Customer Support Specialist – Elevate Client Experience, Drive Revenue Growth, and Shape Service Excellence at brighthush

About brighthush

brighthush is a forward‑thinking, client‑centric organization that thrives on delivering exceptional service across a diverse portfolio of industries. With a culture rooted in innovation, collaboration, and continuous improvement, we empower our team members to grow both personally and professionally. Whether you’re a seasoned customer support veteran or a recent graduate eager to launch a career in billing and client relations, brighthush offers a dynamic environment where your contributions matter and your career trajectory is limitless.

Role Overview

As a Remote Billing & Customer Support Specialist, you will be the frontline ambassador for brighthush’s clients, ensuring their billing inquiries and service questions are resolved with speed, accuracy, and a smile. Working from the comfort of your home, you’ll leverage your communication skills, problem‑solving mindset, and deep understanding of billing processes to create a seamless experience for our clients. Your role will also involve identifying upsell opportunities, promoting add‑on services, and collaborating with cross‑functional teams to continuously improve our support ecosystem.

Key Responsibilities

• Billing Inquiry Resolution: Respond to client questions regarding invoices, payment schedules, and account adjustments using our CRM and billing software.
• Service Support: Handle service‑related queries, troubleshoot issues, and guide clients through self‑service resources.
• Upsell & Cross‑Sell: Identify opportunities to introduce relevant add‑on services, and collaborate with the sales team to close deals.
• Data Accuracy: Maintain meticulous records of client interactions, ensuring all updates are logged in the system and compliant with internal audit standards.
• Process Improvement: Provide feedback on recurring issues and suggest enhancements to streamline billing workflows and support scripts.
• Team Collaboration: Participate in weekly huddles, share best practices, and support peers in achieving team goals.
• Compliance & Security: Adhere to data protection regulations and internal policies when handling sensitive client information.

Essential Qualifications

• High school diploma or equivalent; bachelor’s degree preferred.
• Minimum of 2 years experience in customer service, billing, or telemarketing.
• Proficiency with CRM platforms (e.g., Salesforce, HubSpot) and billing software.
• Strong written and verbal communication skills in English.
• Ability to multitask, prioritize, and meet deadlines in a fast‑paced environment.
• Self‑motivated, with a proven track record of working independently from home.
• Basic understanding of financial terminology and billing cycles.

Preferred Qualifications

• Experience in a B2B service environment or with SaaS products.
• Knowledge of call‑center metrics and performance dashboards.
• Previous exposure to upselling or cross‑selling initiatives.
• Fluency in additional languages (Spanish, French, etc.) is a plus.
• Certified customer service or billing professional.

Skills & Competencies

• Customer‑Centric Mindset: Passion for delivering outstanding service and turning challenges into opportunities.
• Analytical Thinking: Ability to dissect billing discrepancies and propose logical solutions.
• Tech Savvy: Comfortable navigating multiple software tools and learning new platforms quickly.
• Time Management: Efficiently juggle multiple tickets while maintaining high quality.
• Adaptability: Thrive in a remote setting, adjusting to evolving processes and client needs.
• Team Player: Collaborate across departments to achieve shared objectives.

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent from the ground up. As a Remote Billing & Customer Support Specialist, you’ll have access to:

• Structured onboarding and mentorship programs.
• Regular training sessions on advanced billing systems, customer psychology, and sales techniques.
• Clear career pathways to roles such as Billing Analyst, Customer Success Manager, or Sales Enablement Lead.
• Annual performance reviews with actionable feedback and development plans.
• Opportunities to lead projects, such as process automation or client education initiatives.

Work Environment & Culture

brighthush champions a flexible, inclusive, and high‑energy culture. Even though you’ll be working remotely, you’ll feel connected through:

• Weekly virtual team meetings and informal “coffee chats.”
• Monthly town‑hall sessions where leadership shares company updates and celebrates wins.
• Access to an internal knowledge base, discussion forums, and peer‑to‑peer learning groups.
• A culture that values work‑life balance, mental health, and personal well‑being.

Compensation & Benefits

While specific figures may vary based on experience, brighthush offers a competitive salary package that includes:

• Base salary commensurate with industry standards.
• Performance‑based bonuses tied to customer satisfaction and upsell metrics.
• Comprehensive health, dental, and vision insurance.
• 401(k) matching program to support your long‑term financial goals.
• Paid time off, sick leave, and flexible holiday scheduling.
• Professional development stipend for courses, certifications, or conferences.
• Access to wellness programs, mental health resources, and employee assistance programs.

How to Apply

Ready to bring your billing expertise and customer‑first attitude to brighthush? Submit your resume and a brief cover letter outlining why you’re the perfect fit for this role. We’re excited to learn how you can help us elevate client satisfaction and drive revenue growth.

Join brighthush and become part of a team that values innovation, collaboration, and the relentless pursuit of excellence. Your journey to a rewarding and impactful career starts here.