Senior Remote Customer Growth & Activation Specialist – Accelerating B2B Automotive E‑Commerce Expansion, Customer Success, and Market Leadership at brighthush

About brighthush

brighthush is a trailblazer in the automotive B2B e‑commerce arena, redefining how repair shops, dealerships, distributors, and parts suppliers connect, transact, and thrive. By weaving together advanced technology, data‑rich insights, and deep industry know‑how, we have built a unified marketplace that dissolves traditional friction points—shortening procurement cycles, eliminating bottlenecks, and delivering measurable value to every stakeholder in the supply chain. Our mission is simple yet ambitious: empower automotive professionals worldwide to operate faster, smarter, and more collaboratively.

Why the Automotive Aftermarket Matters

The aftermarket is in the midst of a seismic shift. Legacy ordering systems are giving way to digital procurement, and the demand for real‑time inventory visibility, rapid order fulfillment, and seamless supplier integration has never been higher. Companies that can deliver a frictionless, data‑rich experience will capture market share and build lasting loyalty. At brighthush, we are positioned to lead this transformation, and we need a dynamic specialist who can accelerate growth, nurture new relationships, and champion customer success across the entire journey.

Role Overview

As a Senior Remote Customer Growth & Activation Specialist, you will be the catalyst that turns prospects into active partners and partners into advocates. You will shape the first touchpoints, guide new users through onboarding, re‑engage dormant accounts, and continuously uncover upsell opportunities. Your work will directly influence key metrics such as time‑to‑value, activation rate, and customer lifetime value. By acting as the bridge between our product, sales, and support teams, you will help refine our platform, drive product adoption, and ultimately accelerate brighthush’s market leadership.

Key Responsibilities

• Outbound Prospecting & Lead Generation: Identify, qualify, and engage repair shops, dealerships, and distributors through targeted calls, emails, and automated sequences. Leverage data‑driven insights to prioritize high‑potential prospects and craft personalized outreach.
• Customer Onboarding & Activation: Guide new accounts through account setup, supplier connections, and first‑order execution. Deliver a seamless, personalized onboarding experience that accelerates time‑to‑value and sets the stage for long‑term partnership.
• Re‑engagement & Upsell Campaigns: Identify low‑activity customers, re‑ignite interest, and introduce under‑utilized features that add tangible value to their operations. Create tailored messaging that speaks to each customer’s unique pain points.
• Campaign Planning & Execution: Design, schedule, and manage outreach, onboarding, and re‑engagement campaigns. Maintain rigorous timelines, deliverables, and performance metrics to drive measurable growth.
• Product Education & Training: Deliver clear, concise training via phone, video, and email. Help customers master core platform capabilities and advanced features, fostering deeper engagement and advocacy.
• Data Management & Insight Generation: Capture all customer interactions, activation status, and next steps in CRM platforms. Ensure data integrity, maintain clean records, and generate actionable insights for cross‑functional teams.
• Performance Metrics & Continuous Improvement: Meet or exceed activity, activation, and engagement targets. Use data to refine outreach strategies and continuously improve conversion rates.
• Voice of the Customer: Act as the customer advocate. Share feedback, pain points, and blockers with Support, Product, and Engineering teams to drive product improvements.
• Industry Representation & Brand Advocacy: Represent brighthush at trade shows, webinars, and industry events. Build brand awareness, foster relationships, and gather market intelligence.
• Cross‑Functional Collaboration: Partner with Sales, Marketing, Product, and Support to align messaging, share insights, and deliver a unified customer experience.

Essential Qualifications

• 1–3 years of experience in inside sales, business development, customer onboarding, or customer success roles within a B2B environment.
• Proven ability to handle high‑volume outbound calls and emails, with a track record of overcoming objections and closing deals.
• Strong technical aptitude: quickly grasp complex concepts and translate them into customer‑friendly language.
• Highly organized, detail‑oriented, and disciplined in CRM usage.
• Comfortable navigating ambiguity and adapting strategies in a fast‑moving environment.
• Collaborative mindset: thrive in a team setting, bring positivity, and enjoy working with diverse stakeholders.
• BS/BA degree or equivalent professional experience.
• Remote work experience with strong self‑management and communication skills.

Preferred Qualifications

• Experience in the automotive aftermarket or related B2B e‑commerce sectors.
• Proficiency with CRM systems such as Salesforce, HubSpot, or Pipedrive.
• Knowledge of marketing automation tools and email sequencing platforms.
• Data analysis skills using Excel, SQL, or BI dashboards.
• Fluency in multiple languages is a plus.

Skills & Competencies

• Exceptional communication and storytelling abilities.
• Strategic thinking with a data‑driven mindset.
• Resilience and adaptability in a fast‑paced, evolving environment.
• Strong project management and organizational skills.
• Customer‑centric approach with a passion for delivering value.

Career Growth & Learning Opportunities

At brighthush, your professional journey is as dynamic as the industry we serve. As a Senior Remote Customer Growth & Activation Specialist, you will:

• Progress into senior leadership roles such as Director of Customer Success or Head of Growth.
• Lead cross‑functional initiatives that shape product strategy and market positioning.
• Participate in mentorship programs, both as a mentee and a mentor, fostering a culture of continuous learning.
• Attend industry conferences, workshops, and training sessions to stay ahead of market trends.
• Collaborate with global teams, gaining exposure to diverse markets and business models.

Work Environment & Company Culture

brighthush thrives on a culture of innovation, collaboration, and empowerment. Our remote‑first approach means you can work from anywhere while staying connected to a vibrant, global community. We celebrate diversity, encourage open dialogue, and reward initiative. Our values—customer obsession, data‑driven decision making, and continuous improvement—are embedded in every project and every interaction.

Compensation, Perks & Benefits

While specific figures vary based on experience, we offer a competitive base salary complemented by performance‑based bonuses and equity opportunities. Additional benefits include:

• Comprehensive health, dental, and vision insurance.
• Flexible paid time off and a generous holiday schedule.
• Unlimited remote work flexibility with a stipend for home office setup.
• Professional development budget for courses, certifications, and conferences.
• Wellness programs, including virtual fitness classes and mental health resources.
• Team‑building retreats and quarterly virtual events.

Why Join brighthush?

By joining brighthush, you become part of a mission‑driven team that is reshaping the automotive B2B landscape. You will have the opportunity to:

• Drive tangible impact on customer success and company growth.
• Work with cutting‑edge technology and data analytics.
• Collaborate with talented professionals across product, engineering, and marketing.
• Shape the future of automotive e‑commerce and influence industry standards.
• Enjoy a flexible, inclusive, and supportive work environment.

Ready to Accelerate Your Career?

If you are a proactive, customer‑focused professional with a passion for B2B growth and a knack for turning prospects into loyal partners, we want to hear from you. Apply today and help brighthush lead the automotive e‑commerce revolution.