Senior Remote Customer Success Manager – Cybersecurity & Compliance – Driving Customer Satisfaction & Retention at brighthush

About brighthush

brighthush is a leading cybersecurity and compliance powerhouse that empowers organizations across the defense industrial base to safeguard their most critical assets. With a relentless focus on innovation, brighthush delivers cutting‑edge solutions that blend advanced threat intelligence, regulatory compliance frameworks, and industry‑best‑practice security controls. Our mission is simple yet powerful: to protect the world’s most sensitive data through technology, expertise, and a culture of continuous improvement.

Why Join brighthush?

At brighthush, you’ll be part of a rapidly expanding team that thrives on collaboration, creativity, and a shared commitment to excellence. We champion a remote-first work model, giving you the flexibility to work from anywhere while staying connected to a vibrant community of security professionals. Our culture is built on transparency, empowerment, and a passion for solving complex security challenges.

What We Offer

• Competitive Compensation: Base salary ranging from $100,000 to $130,000, commensurate with experience and certifications.
• Performance Bonuses: Quarterly bonuses tied to customer satisfaction metrics and retention goals.
• Health & Wellness: Comprehensive medical, dental, and vision plans, plus a generous wellness stipend.
• Professional Development: Annual budget for certifications (CISSP, CISA, CSX, etc.), conferences, and training courses.
• Equity & Stock Options: Opportunity to own a piece of brighthush’s future.
• Flexible Work Hours: 100% remote with flexible scheduling to support work‑life balance.
• Community & Culture: Monthly virtual coffee chats, hackathons, and a dedicated Slack community for knowledge sharing.

Job Overview

As a Senior Remote Customer Success Manager at brighthush, you will be the linchpin between our customers and our product teams. Your primary mission is to ensure that every client not only achieves but exceeds their security and compliance objectives. You will own the end‑to‑end customer journey—from onboarding and adoption to renewal and expansion—while driving measurable outcomes that reinforce brighthush’s reputation as a trusted partner in the defense sector.

Key Responsibilities

• Customer Onboarding & Adoption: Lead the seamless onboarding of new clients, ensuring they are set up for success with our platform and services.
• Relationship Management: Serve as the primary point of contact for key stakeholders, building trust and fostering long‑term partnerships.
• Retention & Expansion: Monitor customer health scores, identify upsell opportunities, and collaborate with sales to secure renewals and expansion deals.
• Issue Escalation & Resolution: Act as the escalation champion for complex technical or compliance issues, coordinating cross‑functional teams to deliver swift, effective solutions.
• Customer Advocacy: Gather feedback, conduct satisfaction surveys, and translate insights into product enhancements and service improvements.
• Data‑Driven Insights: Analyze usage metrics, churn indicators, and support tickets to forecast trends and recommend proactive actions.
• Thought Leadership: Represent brighthush at industry events, webinars, and client workshops, positioning the company as a thought leader in cybersecurity and compliance.
• Process Optimization: Continuously refine customer success workflows, documentation, and knowledge bases to increase efficiency and scalability.

Essential Qualifications

• Minimum 5 years of experience in a customer‑facing role within the technology or cybersecurity sector.
• Proven track record of managing high‑value enterprise accounts and driving retention rates above 90%.
• Strong understanding of cybersecurity frameworks (NIST, ISO 27001, FedRAMP) and compliance standards (HIPAA, GDPR, CCPA).
• Excellent communication skills—both written and verbal—across all levels of an organization.
• Demonstrated ability to analyze data, derive actionable insights, and influence cross‑functional teams.
• Experience with SaaS customer success platforms (e.g., Gainsight, Totango, ChurnZero) and CRM systems (Salesforce, HubSpot).
• Relevant certifications such as CISSP, CISA, CSX, or equivalent are highly desirable.

Preferred Qualifications

• Background in the defense or federal contracting space, with familiarity of the unique compliance requirements.
• Experience leading a customer success team or managing a portfolio of high‑profile clients.
• Proficiency in data visualization tools (Tableau, Power BI) and SQL for advanced reporting.
• Fluency in multiple languages, particularly Spanish or French, to serve a global client base.

Core Skills & Competencies

• Strategic Thinking: Ability to align customer goals with brighthush’s product roadmap.
• Project Management: Skilled at juggling multiple initiatives, setting priorities, and meeting deadlines.
• Problem Solving: Creative and analytical mindset to troubleshoot complex security challenges.
• Collaboration: Proven ability to work effectively with sales, product, engineering, and support teams.
• Customer‑Centric Mindset: Passion for delivering exceptional service and building lasting relationships.
• Adaptability: Comfortable navigating a fast‑paced, evolving environment.

Career Growth & Learning Opportunities

At brighthush, your professional development is a top priority. We offer:

• Mentorship programs pairing you with senior leaders in customer success and product management.
• Annual learning budget for industry certifications, conferences, and specialized training.
• Clear career ladder: Customer Success Manager → Senior Manager → Director → VP of Customer Success.
• Cross‑functional rotation opportunities to broaden your skill set and broaden your impact.

Work Environment & Culture

Our remote-first culture means you can work from anywhere while staying connected to a global team. We celebrate diversity, encourage open dialogue, and reward innovation. Regular virtual town halls, hackathons, and “Ask Me Anything” sessions with the CEO keep the community vibrant and engaged. At brighthush, we believe that a supportive, inclusive environment fuels creativity and drives results.

Compensation & Benefits

In addition to a competitive base salary ($100k–$130k), you’ll enjoy:

• Quarterly performance bonuses tied to customer success metrics.
• Health, dental, and vision insurance with a generous wellness stipend.
• 401(k) plan with company match.
• Paid time off, parental leave, and a flexible work schedule.
• Annual stipend for home office equipment and high‑speed internet.
• Equity options to share in brighthush’s growth.

How to Apply

Ready to take the next step in your career and help shape the future of cybersecurity and compliance? Click the link below to submit your application and join the brighthush family.

Apply to brighthush Today

Conclusion

As a Senior Remote Customer Success Manager at brighthush, you will be at the forefront of protecting some of the world’s most critical infrastructure. Your expertise will directly influence the success of our clients, the evolution of our products, and the broader cybersecurity landscape. If you are passionate about customer success, thrive in a fast‑paced environment, and want to make a tangible impact, we invite you to apply and become part of our mission to secure the future.