Senior Remote Customer Success Manager – Driving Client Adoption, Retention, Expansion, and Strategic Growth for a Leading SaaS Automation Platform at brighthush

About brighthush

brighthush is not just another SaaS company – we are the architects of the future of Managed Service Providers (MSPs). Since our founding in 2020, we have empowered thousands of MSPs worldwide to automate repetitive workflows, reduce operational overhead, and unlock new revenue streams. Our flagship platform, built on a foundation of intelligent automation and data‑driven insights, transforms how MSPs deliver services, enabling them to focus on strategy and innovation rather than manual tasks.

With a vibrant team of 51‑200 professionals, brighthush thrives on a culture of curiosity, collaboration, and continuous improvement. We believe that technology should be a catalyst for growth, not a barrier, and we are looking for a Customer Success Manager who shares that vision and can help our clients achieve measurable, lasting impact.

Why Join brighthush?

As a remote‑first organization, brighthush offers unparalleled flexibility, a collaborative culture, and a commitment to work‑life balance. You’ll be part of a high‑energy team that values innovation, continuous learning, and data‑driven decision making. Our employees enjoy equity options, competitive salaries, and a suite of benefits designed to support both professional development and personal well‑being.

Role Overview

We’re seeking an experienced, results‑oriented Customer Success Manager to become the trusted advisor for our most valuable clients. In this role, you will own the entire customer lifecycle—from onboarding to renewal—ensuring that each client realizes maximum value from our automation platform. Your strategic insights will help drive customer satisfaction, retention, and expansion, while your collaborative spirit will bridge the gap between customers and our product, sales, and support teams.

Key Responsibilities

• Client Relationship Stewardship – Build and nurture deep, long‑term relationships with a portfolio of assigned customers, serving as their primary point of contact for all success‑related needs.
• Strategic Alignment – Understand each customer’s business goals, objectives, and desired outcomes to align our platform’s capabilities and ensure maximum value realization.
• Proactive Engagement – Conduct regular check‑ins, onboarding sessions, and business reviews to surface challenges, capture feedback, and provide actionable solutions.
• Internal Advocacy – Act as the customer’s voice within brighthush, collaborating closely with sales, product, and support teams to resolve issues and prioritize enhancements.
• Growth Identification – Spot upsell and cross‑sell opportunities by deeply understanding customer requirements and promoting relevant product offerings.
• Health Monitoring – Track customer health metrics, usage patterns, and feedback to proactively identify risks and recommend improvement actions.
• Training & Enablement – Deliver product training and ongoing support to ensure customers are fully equipped to leverage our solutions.
• Industry Thought Leadership – Stay current on industry trends, best practices, and new product features to advise customers on maximizing ROI.
• Sales Collaboration – Partner with the sales team to support upsell and renewal activities, providing data‑driven insights and recommendations.
• Continuous Improvement – Contribute to the evolution of customer success strategies, processes, and resources to elevate the overall customer experience.
• Certification – Complete the brighthush Foundations Certification or demonstrate comparable knowledge of the platform.

Essential Qualifications

• Minimum of 3 years in a customer‑facing role (Customer Success, Account Management, Support, or Onboarding) within a SaaS or MSP‑related environment.
• Bachelor’s degree in Business Administration, Computer Science, or a related field (or equivalent professional experience).
• Proven track record of building strong client relationships and driving adoption in a technology‑focused setting.
• Exceptional interpersonal and communication skills, with the ability to build rapport and trust across diverse stakeholder groups.
• Strong analytical and problem‑solving abilities, capable of dissecting complex situations and delivering creative, data‑driven solutions.
• Results‑oriented mindset with a focus on customer satisfaction and measurable business outcomes.
• Technical aptitude and a rapid learning curve for complex software applications.
• Self‑motivated, proactive, and comfortable working independently in a fast‑paced, remote environment.
• Excellent organizational and project management skills, with the capacity to juggle multiple accounts simultaneously.
• Passion for technology and a commitment to staying abreast of industry trends and advancements.

Preferred Qualifications

• Experience within a technology or SaaS company, especially in the MSP or automation space.
• Familiarity with customer success platforms, CRM systems (e.g., brighthush, brighthush), and analytics tools.
• Prior exposure to subscription‑based revenue models and renewal processes.
• Knowledge of robotic process automation (RPA) concepts and best practices.

Core Skills & Competencies

• Customer‑centric mindset with a passion for delivering exceptional service.
• Strategic thinking and the ability to translate customer needs into actionable plans.
• Strong verbal and written communication, with the ability to craft clear, concise, and persuasive content.
• Data literacy: comfortable interpreting usage metrics, health scores, and performance dashboards.
• Collaboration: adept at working cross‑functionally with product, sales, and support teams.
• Adaptability: thrives in a dynamic, evolving environment and embraces change.
• Time management: prioritizes tasks effectively to meet deadlines and deliver results.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is shaped by your ambition and performance. As a Customer Success Manager, you’ll have the chance to:

• Advance to Senior Customer Success Manager or Customer Success Director roles.
• Transition into Product Management or Customer Experience leadership positions.
• Lead cross‑functional initiatives that influence product roadmap and go‑to‑market strategies.
• Participate in mentorship programs and leadership training to hone your executive presence.
• Attend industry conferences, webinars, and workshops to deepen your expertise in automation and MSP services.

Work Environment & Culture at brighthush

Our remote‑first culture is built on trust, transparency, and collaboration. You’ll enjoy:

• Flexible work hours that accommodate your personal rhythm.
• Regular virtual team gatherings, hackathons, and social events to foster connection.
• A culture of continuous feedback, where ideas are valued and innovation is rewarded.
• Access to cutting‑edge tools and resources that empower you to deliver outstanding customer outcomes.
• A supportive leadership team that champions professional growth and work‑life harmony.

Compensation, Perks, and Benefits

While specific figures vary by experience and location, brighthush offers a competitive total rewards package that typically includes:

• Base salary commensurate with market rates for remote Customer Success Managers in the U.S.
• Equity options that allow you to share in the company’s long‑term success.
• Health, dental, and vision insurance plans.
• Generous paid time off, including vacation, sick leave, and personal days.
• Professional development stipend for courses, certifications, and conferences.
• Wellness programs, including virtual fitness classes and mental health resources.
• Flexible work arrangements and a fully remote setup with a stipend for home office equipment.

How to Apply

Ready to make a tangible impact on MSPs worldwide? Submit your application through the link below and join a team that’s redefining the future of automation.