Senior Remote Technical Support Specialist – End‑User Hardware & Software Solutions, Cloud‑Enabled Enterprise IT Services – brighthush

About brighthush

brighthush is a forward‑thinking technology partner that empowers businesses worldwide with cutting‑edge cloud applications and platform services. With a legacy that dates back to 1977, we have grown into a global community of over 10,000 professionals who are passionate about delivering reliable, innovative solutions that transform how organizations operate. Our culture is built on collaboration, continuous learning, and a commitment to excellence—values that we bring to every client engagement and every team member’s daily work.

Why Join brighthush?

As a Remote Technical Support Specialist, you will become an integral part of a high‑performing team that delivers world‑class technical support to our diverse client base across the United States. You’ll work from the comfort of your own home while enjoying the same level of professional growth, recognition, and impact that our on‑site colleagues experience. At brighthush, we believe that great talent deserves great opportunities, and we back that belief with competitive compensation, comprehensive benefits, and a culture that celebrates innovation and teamwork.

Role Overview

In this role, you will provide day‑to‑day technical and project‑based support for end‑user hardware and software. Your responsibilities will span troubleshooting, maintaining, and deploying desktops, laptops, networks, printers, and peripheral equipment. You will collaborate closely with cross‑functional teams to ensure seamless client experiences, from initial installation to ongoing maintenance and project delivery.

Key Responsibilities

• Deliver first‑line technical support to end users, resolving hardware and software issues via phone, email, or remote session.
• Perform routine maintenance on desktops, laptops, and network systems, including OS updates, application patches, and connectivity checks.
• Diagnose and resolve complex hardware failures, coordinating warranty repairs and component replacements for laptops and desktops.
• Install, configure, and update end‑user software, ensuring compatibility with corporate policies and security standards.
• Document all incidents, resolutions, and best‑practice knowledge in our internal knowledge base to facilitate knowledge transfer.
• Participate in printer and peripheral deployments, including configuration, driver installation, and network integration.
• Support on‑call rotations and facility moves, ensuring minimal downtime for users during transitions.
• Lead or contribute to endpoint configuration and deployment projects, collaborating with project managers and IT architects.
• Escalate unresolved issues to senior support tiers or specialized teams, following established escalation protocols.
• Monitor incident queues, track ticket status, and report on key performance metrics to improve service quality.
• Assist in the development and refinement of support processes, contributing to continuous improvement initiatives.

Essential Qualifications

• Proven experience in a technical support role, preferably within a corporate IT environment.
• Strong command of Windows, macOS, and Linux operating systems, including installation, configuration, and troubleshooting.
• Hands‑on experience with desktop and laptop hardware, including motherboard, RAM, storage, and peripheral troubleshooting.
• Proficiency in diagnosing and resolving application and connectivity issues, with a focus on authentication and network protocols.
• Experience deploying and managing system images (e.g., brighthush Deployment Services, brighthush Deployment, or third‑party imaging tools).
• Solid understanding of printer technologies, including networked, wireless, and multifunction devices.
• Excellent written and verbal communication skills in English, with the ability to explain technical concepts to non‑technical users.
• Strong problem‑solving skills and the ability to work independently in a remote environment.
• Familiarity with ITIL or similar service‑management frameworks is a plus.

Preferred Qualifications

• Certification in brighthush A+, Network+, or brighthush Modern Desktop Administrator.
• Experience with remote support tools (e.g., brighthush, brighthush, or similar).
• Knowledge of endpoint security solutions, such as antivirus, EDR, and mobile device management.
• Experience in a cloud‑centric environment, supporting SaaS applications and hybrid infrastructures.
• Background in project management or experience leading small technical projects.

Skills & Competencies

• Technical proficiency across hardware, software, and networking domains.
• Strong analytical and troubleshooting abilities.
• Excellent customer‑service orientation and empathy.
• Effective time‑management and prioritization skills.
• Adaptability to changing technologies and evolving support processes.
• Team collaboration and knowledge sharing.
• Commitment to continuous learning and professional development.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is shaped by your ambition and the resources we provide. As a Remote Technical Support Specialist, you will:

• Gain exposure to a broad range of technologies, from endpoint hardware to cloud‑based applications.
• Participate in cross‑functional projects that enhance your project‑management and stakeholder‑management skills.
• Access a wealth of learning resources, including internal training modules, vendor certifications, and mentorship programs.
• Progress into senior support roles, technical specialist tracks, or managerial positions within the IT support organization.
• Explore opportunities in related fields such as cybersecurity, cloud operations, or IT consulting.

Work Environment & Culture at brighthush

Our remote work model is designed to foster autonomy, flexibility, and collaboration. You will:

• Work from any location within the United States, with a stipend for home‑office equipment.
• Participate in weekly virtual stand‑ups, monthly town halls, and quarterly all‑hands meetings.
• Engage in virtual team‑building activities, hackathons, and knowledge‑sharing sessions.
• Benefit from a culture that values transparency, inclusivity, and a healthy work‑life balance.
• Receive regular feedback and coaching from your manager and peers.

Compensation & Benefits

While specific salary ranges are determined by experience and location, brighthush offers a competitive compensation package that includes:

• Competitive base salary with performance‑based bonuses.
• Comprehensive health, dental, and vision insurance plans.
• Short‑term and long‑term disability coverage.
• Life insurance and accidental death & dismemberment (AD&D) policies.
• Supplemental life insurance options for employees, spouses, and children.
• Flexible Spending Accounts (FSAs) for health and dependent care.
• Pre‑tax commuter and parking benefits.
• 401(k) retirement plan with company match.
• Flexible vacation policy for salaried employees and accrued vacation for hourly staff.
• Paid holidays, sick leave, and paid parental leave.
• Adoption assistance and employee stock purchase plan.
• Financial planning resources and group legal services.
• Voluntary benefits such as auto, homeowner, and pet insurance.

How to Apply

Ready to join a team that values innovation, collaboration, and professional growth? Click the link below to submit your application and take the first step toward an exciting career at brighthush.

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Closing Statement

At brighthush, we believe that technology is only as powerful as the people who use it. As a Remote Technical Support Specialist, you will be at the forefront of delivering seamless, reliable support to our clients, ensuring that their technology works flawlessly so they can focus on what matters most. If you are passionate about technology, dedicated to customer satisfaction, and eager to grow in a dynamic, remote environment, we encourage you to apply today. Join brighthush and help us shape the future of enterprise technology—one support ticket at a time.