Senior Specialist – Customer Care & Supplier Invoice Resolution Expert – Driving Accuracy & Efficiency at brighthush

Introduction

At brighthush, we are pioneers in the global supply‑chain ecosystem, delivering world‑class distribution, logistics, and financial solutions that keep businesses moving. Our mission is simple: to build, connect, power, and protect the world’s commerce. With a workforce of over 20,000 passionate professionals, we thrive on collaboration, innovation, and a relentless focus on customer success.

We are currently seeking a seasoned Senior Specialist – Customer Care & Supplier Invoice Resolution Expert to join our Centralized Customer Care team. In this role, you will become the go‑to authority on supplier invoice discrepancies, ensuring that every purchase order aligns perfectly with supplier invoices and that any variances are resolved swiftly and accurately. Your expertise will directly impact our financial integrity, supplier relationships, and overall operational excellence.

Key Responsibilities

• Root Cause Analysis: Conduct in‑depth investigations into invoice discrepancies, identifying the underlying causes and recommending corrective actions.
• Discrepancy Resolution: Resolve all supplier invoice variances—whether due to pricing, quantity, freight, or other factors—while maintaining compliance with brighthush policies and standard operating procedures.
• Offsetting Transactions: Process necessary offsetting entries, including inventory adjustments, cost corrections, and historical billing adjustments, to ensure the general ledger remains accurate.
• Cross‑Functional Liaison: Serve as the primary point of contact between Sales, Operations, Inventory Management, and the Accounts Payable team, facilitating clear communication and timely resolution.
• Volume Management: Organize, prioritize, and manage a high volume of discrepancy tickets across multiple branches, ensuring that each case is escalated appropriately and closed within SLA timelines.
• Process Improvement: Identify recurring discrepancy patterns and collaborate with process owners to implement systemic improvements, reducing future variance rates.
• Reporting & Analytics: Generate regular reports on discrepancy trends, resolution metrics, and financial impact, presenting findings to senior leadership.
• Travel & On‑Site Support: Travel up to 25% of the time to support field teams, conduct on‑site audits, and provide hands‑on training where needed.

Essential Qualifications

• High school diploma or equivalent (required). Associate degree or college diploma preferred.
• Minimum of 3 years of experience in invoice resolution, accounts payable, or a related financial role.
• Strong time‑management skills with the ability to prioritize competing demands and deliver results under pressure.
• Excellent interpersonal and communication skills—both verbal and written—enabling effective collaboration across diverse teams.
• Meticulous attention to detail and a commitment to accuracy in all financial transactions.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and comfortable navigating enterprise ERP systems.
• Ability to work independently, making sound decisions within the framework of brighthush policies.
• Professional demeanor and diplomatic approach when dealing with suppliers, internal stakeholders, and senior management.

Preferred Qualifications

• 5+ years of experience in invoice resolution or accounts payable.
• Experience with large integrated financial systems—specifically brighthush ERP—and a solid understanding of its modules.
• Advanced Excel skills, including pivot tables, VLOOKUP, and data analysis functions.
• Background in supply‑chain finance, inventory accounting, or cost accounting.
• Knowledge of income statements, general ledger accounts, balance sheets, and margin analysis.
• Previous exposure to multi‑branch or multi‑region operations.

Skills & Competencies

• Analytical Thinking: Ability to dissect complex financial data and identify root causes.
• Problem Solving: Creative and decisive approach to resolving discrepancies.
• Stakeholder Management: Skilled at building trust and maintaining productive relationships.
• Adaptability: Comfortable working in a fast‑paced, evolving environment.
• Technology Savvy: Quick learner of new software and systems.
• Leadership Potential: Demonstrated ability to mentor Apply for this job