Senior Strategic Account Manager – Customer Success & Renewal Champion for Mid‑Market & Enterprise Clients – Driving Sustainable Growth, Retention, Upsell Success, and Strategic Partnerships in Global Mobility at brighthush

Welcome to brighthush – Pioneering the Future of Mobility

brighthush is more than a technology provider; we are the catalyst that propels the next generation of sustainable transportation forward. Our cloud‑native, data‑driven platform fuses real‑time GPS tracking, predictive analytics, and intelligent logistics into a single, seamless solution that empowers fleet operators to navigate tomorrow’s challenges today. With an annual recurring revenue that surpasses €45 million and backing from a leading private‑equity firm, brighthush is positioned at the forefront of a cleaner, smarter, and more connected world.

Our mission is simple yet powerful: transform raw data into actionable insights that deliver measurable value, champion sustainability, and nurture a culture of curiosity, collaboration, and personal growth. If you thrive on building lasting client relationships, driving revenue, and shaping the future of mobility, brighthush is the place for you.

Why Join brighthush?

At brighthush, you will be part of a forward‑thinking team that is at the very heart of the mobility revolution. We combine cutting‑edge technology with a human‑centric approach, ensuring that every client feels heard, supported, and empowered. Our culture is built on openness, agility, and a relentless focus on results. We celebrate diversity, encourage continuous learning, and reward innovation.

When you join brighthush, you will:

• Work with a product that is redefining how businesses move, manage, and grow.
• Collaborate with experts in data science, engineering, and customer success to deliver solutions that matter.
• Be part of a company that values your voice and gives you the autonomy to drive change.
• Enjoy a flexible, hybrid work model that supports work‑life balance and global collaboration.

About the Industry – The Mobility Revolution

The global mobility landscape is undergoing a seismic shift. From electrification and autonomous vehicles to shared mobility and digital freight, the industry is embracing technology to reduce emissions, improve efficiency, and enhance customer experience. Companies like brighthush are at the nexus of this transformation, providing the data backbone that enables fleets to operate smarter, safer, and more sustainably.

As a Senior Strategic Account Manager, you will be the bridge between this dynamic industry and our clients, ensuring that they not only keep pace but lead the way.

About the Role – Senior Strategic Account Manager

In this role, you will be the catalyst behind the long‑term, profitable expansion of our existing customer base. You will own a portfolio of Mid‑Market and select Enterprise accounts, ensuring that every relationship not only endures but also grows in scope and value. Your focus will be on Renewals, Upselling, and Cross‑Selling, working closely with the Customer‑Success team to uncover opportunities and deliver tailored solutions that align with each client’s evolving needs.

Key Responsibilities

• Account Ownership & Growth: Manage a diversified portfolio of Mid‑Market and Enterprise accounts, maintaining a deep understanding of each client’s business objectives, pain points, and success metrics. Prioritize opportunities and risks, and chart clear next steps to accelerate revenue growth.
• Renewal Management: Lead the end‑to‑end renewal process – from drafting proposals and aligning on pricing to negotiating terms and securing final signatures. Ensure a seamless transition that preserves client satisfaction and revenue continuity.
• Expansion & Opportunity Development: Collaborate with Customer Success to identify upsell and cross‑sell potentials. Translate insights into concrete opportunities, articulate the added value of complementary products, and secure stakeholder buy‑in.
• Stakeholder Engagement: Build and nurture relationships with decision‑makers, influencers, and operational leaders on the client side. Master complex decision‑making processes and steer them toward mutually beneficial outcomes.
• Pipeline & Forecast Management: Maintain accurate, up‑to‑date records in Salesforce and Planhat. Produce realistic forecasts, track progress, and provide transparent visibility into your pipeline for senior leadership.
• Strategic Consulting: Analyze market trends, competitive dynamics, and emerging customer needs. Partner with product and engineering teams to co‑create customized solutions that address specific client challenges.
• Reporting & Insights: Deliver regular status reports to the executive team, highlighting key metrics, risks, and strategic recommendations that inform brighthush’s overall growth strategy.

Essential Qualifications

• 2–3 years of B2B sales experience, preferably in SaaS, with a proven track record in account management, inside sales, or new business.
• Hands‑on experience managing Mid‑Market and/or Enterprise accounts, with a nuanced understanding of multi‑layered stakeholder structures.
• Demonstrated success in renewals, upselling, or cross‑selling, and a genuine enthusiasm for expanding existing client relationships.
• Exceptional ability to articulate the value proposition of a solution, framing it around the client’s challenges and objectives.
• Proficiency in pipeline management and forecasting, with a disciplined approach to opportunity assessment and action planning.
• Self‑driven, organized, and capable of juggling multiple accounts and initiatives simultaneously.
• Clear, persuasive communication skills, adaptable to diverse audiences and decision‑making styles.
• Curiosity, a passion for learning, and a desire to grow within strategic account management.
• Fluent in German and English (minimum C1 level).
• Preferred: Background in fleet management or automotive, with insight into industry‑specific challenges.

Desired Skills & Competencies

• Strategic thinking and the capacity to build long‑term client relationships.
• Negotiation acumen and a proven ability to close deals.
• Analytical mindset for evaluating market and customer data.
• Excellent presentation and communication skills in both German and English.
• Team‑player mentality, eager to collaborate with Customer Success, Product, and Marketing.
• Self‑motivation and resilience in a fast‑paced, growth‑oriented environment.
• Familiarity with CRM systems (Salesforce) and forecasting tools (Planhat) is a plus.

Career Growth & Development at brighthush

At brighthush, your career trajectory is designed to accelerate. We offer:

• Clear career pathways in account management, from Junior to Senior and beyond.
• Annual learning budgets for certifications, workshops, and industry conferences.
• Mentorship programs that nurture leadership skills and strategic thinking.
• Regular performance reviews that recognize achievements and provide actionable feedback.
• Opportunities to contribute to high‑impact projects that shape the future of brighthush.

Work Environment & Culture

Our culture is built on openness, collaboration, and a relentless focus on results. We empower you to:

• Work in an agile environment where ideas move from concept to execution quickly.
• Participate in team events, on‑site meetings in Berlin, and virtual gatherings that strengthen community.
• Enjoy an inclusive workplace that values diversity and promotes belonging.
• Leverage flexible work arrangements – work remotely from anywhere in Germany, with occasional visits to our Berlin office.
• Take advantage of workation options: up to 12 weeks of remote work from abroad to broaden your perspective.

Compensation & Benefits

We offer a transparent, performance‑driven rewards package that reflects your contributions:

• Base Salary: Competitive base pay that aligns with your experience and market standards.
• Variable Pay: Achievable, transparent bonus structure tied to individual and company performance.
• Paid Time Off: 30 days of annual vacation plus an additional Mental‑Health Day.
• Health & Wellness: Access to health insurance, wellness programs, and a stipend for the national public transport pass.
• Annual professional development budget for courses, certifications, and conferences.
• Team celebrations, company events, and regular on‑site gatherings in Berlin.
• Modern, fully equipped office space in the heart of Berlin for those who prefer occasional in‑person collaboration.

How to Apply – Your Next Step

If you are ready to elevate your career as a Strategic Account Manager at brighthush, we would love to hear from you. Please send your résumé, a cover letter, and relevant references to [email protected]. We will review your application carefully and reach out promptly to discuss the next steps.

Join brighthush – Shape the Future of Mobility

At brighthush, you will be part of a forward‑thinking team that is reshaping the mobility landscape. You will have the chance to deepen client relationships, drive revenue growth, and continuously develop your own skill set in a supportive, innovative environment. If you are passionate about customer success, strategic account growth, and making a tangible impact, this role is for you. Apply today and help us steer the future of mobility.