Strategic Customer Success Manager – Enterprise AI Partnerships & Growth Enablement

About brighthush

brighthush is not just another player in the AI ecosystem – we are the architects of the human data infrastructure that is reshaping the future of intelligent systems. In a world where foundational AI technologies are becoming commodified, the true differentiator lies in the quality, diversity, and ethical sourcing of human‑generated data. brighthush empowers the world’s most ambitious AI research teams to build safer, more accurate, and more inclusive models by providing a seamless, scalable platform for collecting, curating, and deploying high‑fidelity human data.

Our mission is simple yet profound: to put humanity at the heart of AI. By connecting researchers, product teams, and data scientists with a global pool of participants, we deliver the nuanced behavioral insights that enable AI systems to understand context, nuance, and intent. As we accelerate the next wave of AI innovation, we invite visionary leaders who are passionate about technology, data ethics, and customer success to join our journey.

Why This Role Matters

As a Strategic Customer Success Manager at brighthush, you will be the linchpin between our platform and the world’s leading frontier AI model creators. You will guide these partners from onboarding through maturity, ensuring they extract maximum value from our human data services, achieve breakthrough research outcomes, and become vocal advocates for brighthush’s mission. Your influence will shape product roadmaps, drive revenue growth, and cement brighthush’s reputation as the go‑to partner for AI research teams worldwide.

Key Responsibilities

• Customer Lifecycle Stewardship: Own the end‑to‑end success journey for enterprise AI partners, from initial discovery and onboarding to expansion, renewal, and advocacy.
• Strategic Success Planning: Develop and execute tailored success plans that align with each partner’s research objectives, data needs, and business KPIs.
• Cross‑Functional Collaboration: Partner with brighthush’s Services, Support, Sales, Solutions Engineering, Product, Marketing, and Data Science teams to deliver cohesive, high‑impact solutions.
• Executive Engagement: Build and nurture relationships with C‑suite executives, VPs, research leads, and technical stakeholders, positioning yourself as a trusted advisor.
• Value Realization & Expansion: Forecast consumption, identify upsell opportunities, and drive adoption of new features and services to accelerate partner growth.
• Insight & Advocacy: Lead business reviews, craft case studies, and develop advocacy stories that showcase how brighthush’s data fuels frontier AI breakthroughs.
• Process & Playbook Optimization: Continuously refine success playbooks, onboarding flows, and customer‑facing resources to improve efficiency and scalability.
• On‑Site Collaboration: Spend time in our San Francisco office, collaborating with peers, sharing best practices, and fostering a culture of learning and innovation.

Essential Qualifications

• 6+ years of experience in customer‑facing strategic or enterprise customer success roles, preferably in a data‑centric or AI‑focused organization.
• Proven track record of developing strategic success plans and orchestrating cross‑functional initiatives that deliver measurable outcomes.
• Operational rigor: expertise in forecasting consumption, identifying growth opportunities, mitigating risk, and measuring success metrics.
• Experience navigating large, complex organizations, driving adoption, and cultivating executive sponsorship.
• Strong business acumen with the ability to engage senior stakeholders (C‑suite, VPs, research leads) and technical teams (engineers, data scientists, product owners).
• Fundamental understanding of AI, machine learning, large language models, or related concepts – enough to discuss research use cases and value levers credibly.
• Passion for innovation and a desire to play an influential role in a rapidly growing, mission‑driven company.

Preferred Qualifications

• Background in AI research or product management within a leading AI organization.
• Experience with usage‑based pricing models and subscription‑based revenue streams.
• Track record of building and scaling customer success teams or programs.
• Knowledge of data ethics, privacy regulations, and responsible AI practices.

Core Skills & Competencies

• Strategic Thinking: Ability to see the big picture, anticipate future needs, and translate them into actionable plans.
• Relationship Building: Proven skill in building trust with senior stakeholders and fostering long‑term partnerships.
• Analytical Acumen: Strong data‑driven mindset to analyze usage patterns, forecast growth, and identify risk factors.
• Communication: Exceptional written and verbal communication skills, with the ability to distill complex technical concepts for diverse audiences.
• Project Management: Expertise in coordinating cross‑functional teams, managing timelines, and delivering results on schedule.
• Customer‑Centric Mindset: Deep empathy for partner challenges and a relentless focus on delivering value.
• Adaptability: Comfortable working in a fast‑paced, evolving environment and pivoting priorities as needed.

Career Growth & Learning Opportunities

At brighthush, your career trajectory is as dynamic as the AI landscape. We offer:

• Clear advancement paths within Customer Success, Product, or AI Research leadership.
• Regular mentorship from senior executives and industry experts.
• Access to cutting‑edge AI research, conferences, and workshops.
• Internal knowledge‑sharing sessions, hackathons, and cross‑team projects.
• Support for pursuing certifications in AI, data science, or customer success frameworks.

Work Environment & Culture

brighthush thrives on a culture of curiosity, collaboration, and impact. We value:

• Inclusive teamwork that celebrates diverse perspectives.
• Transparent communication and open feedback loops.
• Work‑life balance with flexible remote options and a supportive wellness program.
• A mission‑driven focus where every contribution directly advances AI safety and inclusivity.
• Regular social events, hackathons, and community outreach initiatives.

Compensation & Benefits

While specific figures vary by location and experience, we offer a competitive total rewards package that typically includes:

• Base salary range: $180,000 – $240,000 per annum for San Francisco or New York roles.
• Equity component aligned with company growth.
• Performance‑based variable pay (bonus or commission).
• Comprehensive health, dental, and vision insurance.
• 401(k) matching and financial wellness resources.
• Generous paid time off, parental leave, and sabbatical options.
• Professional development budget and tuition reimbursement.
• Remote‑friendly work model with optional on‑site collaboration.

How to Apply

If you are ready to lead AI partners to new heights, shape the future of human‑centric data, and grow your career in a purpose‑driven environment, we want to hear from you. Submit your application through the link below and join brighthush in building the next generation of responsible AI.