Senior Strategic Customer Success Manager – Healthcare SaaS Solutions & Client Relationship Growth Leader (US‑Remote) – Champion Adoption, Retention, Impact & Long‑Term Value Creation

About brighthush

brighthush is a trailblazing provider of cloud‑based healthcare technology solutions that empower hospitals, health systems, and specialty practices to deliver smarter, faster, and more patient‑centric care. With a portfolio that spans electronic health records, population health analytics, telemedicine platforms, and revenue‑cycle management, brighthush is redefining how healthcare organizations operate in an increasingly digital world. Our mission is simple: to illuminate the path to better health outcomes through innovation, data, and partnership.

Why brighthush is the Place to Grow Your Career

At brighthush, we believe that the most powerful change in healthcare comes from people who are passionate about technology and patient care. As a Senior Strategic Customer Success Manager, you will be at the forefront of that change, guiding our clients through transformative journeys that improve clinical workflows, enhance patient engagement, and drive measurable business results. You’ll work alongside a diverse, high‑energy team that values curiosity, collaboration, and continuous learning.

Key Responsibilities

In this role, you will own a portfolio of high‑value healthcare accounts and serve as the strategic partner that drives adoption, retention, and expansion. Your day‑to‑day activities will include:

• Strategic Account Leadership: Own a portfolio of high‑value healthcare accounts, serving as the primary point of contact for executive stakeholders and operational leaders. Develop and execute account plans that align with each client’s business objectives and technology roadmap.
• Adoption & Enablement: Champion the adoption of brighthush’s SaaS solutions by designing and delivering tailored training programs, best‑practice workshops, and on‑site enablement sessions. Measure adoption metrics and iterate on enablement strategies to maximize user engagement.
• Retention & Expansion: Drive renewal success and identify upsell opportunities by demonstrating ROI, showcasing new product features, and building a compelling business case for expansion. Collaborate with Sales and Product teams to surface customer feedback and influence product enhancements.
• Customer Advocacy & Voice: Serve as the customer’s advocate within brighthush, ensuring that their needs and concerns are heard by product, engineering, and leadership. Facilitate quarterly business reviews (QBRs) that highlight achievements, surface challenges, and outline next steps.
• Data‑Driven Insights: Leverage analytics dashboards to track key performance indicators (KPIs) such as Net Promoter Score (NPS), churn risk, feature adoption, and health‑system utilization. Translate data into actionable insights that inform both client strategy and internal product roadmaps.
• Cross‑Functional Collaboration: Partner with Marketing, Product, Engineering, and Finance to create joint value propositions, co‑develop case studies, and support go‑to‑market initiatives. Act as a bridge between client needs and internal execution.
• Thought Leadership: Represent brighthush at industry conferences, webinars, and user groups. Publish white papers, blog posts, and case studies that showcase success stories and thought leadership in healthcare technology.
• Team Mentorship: Mentor junior Customer Success Managers and interns, providing guidance on account management, stakeholder communication, and professional development.

Essential Qualifications

• 10+ years of experience in customer success, account management, or client services within the healthcare technology sector.
• Proven track record of managing enterprise‑level SaaS accounts, achieving high renewal rates, and driving expansion revenue.
• Deep understanding of healthcare operations, including clinical workflows, regulatory compliance (HIPAA, HITECH), and payer‑provider dynamics.
• Strong analytical mindset with experience using CRM (Salesforce, HubSpot) and analytics tools (Tableau, Power BI) to derive insights.
• Excellent communication skills—capable of presenting to C‑suite executives, translating technical concepts into business value, and facilitating workshops.
• Demonstrated ability to build and maintain long‑term relationships with diverse stakeholders across multiple functions.
• Self‑motivated, results‑driven, and comfortable working in a fast‑paced, remote environment.

Preferred Qualifications

• Experience with population health management, care coordination, or revenue‑cycle management solutions.
• Background in data analytics or data science, with the ability to interpret clinical and operational metrics.
• Knowledge of emerging healthcare trends such as value‑based care, AI diagnostics, and interoperability standards (FHIR, HL7).
• Previous experience leading cross‑functional teams or projects in a SaaS environment.
• Certified Customer Success Manager (CCSM) or similar credential.

Skills & Competencies

• Strategic Thinking: Ability to see the big picture, anticipate market shifts, and align client strategies with brighthush’s product roadmap.
• Relationship Building: Talent for establishing trust, empathy, and credibility with clients and internal partners.
• Project Management: Skilled at coordinating complex initiatives, managing timelines, and ensuring deliverables meet quality standards.
• Problem Solving: Proactive in identifying obstacles, crafting creative solutions, and driving continuous improvement.
• Data Literacy: Comfortable working with large datasets, generating reports, and presenting findings to non‑technical audiences.
• Adaptability: Thrives in a dynamic environment, quickly learning new technologies and adjusting strategies as needed.

Career Growth & Learning Opportunities

At brighthush, your professional development is a top priority. We offer:

• Structured mentorship programs with senior leaders across product, sales, and engineering.
• Access to industry conferences, certifications, and continuing education courses.
• Internal mobility pathways that allow you to transition into Product Management, Sales Leadership, or Data Science roles.
• Regular knowledge‑sharing sessions, hackathons, and cross‑functional workshops to keep you at the cutting edge of healthcare technology.

Work Environment & Culture

brighthush is a fully remote, distributed organization that values flexibility, transparency, and collaboration. Our culture is built on:

• Inclusivity: A diverse workforce that celebrates different perspectives and backgrounds.
• Innovation: A culture that encourages experimentation, rapid prototyping, and learning from failure.
• Well‑being: Comprehensive wellness programs, mental health resources, and flexible work hours to support work‑life balance.
• Community Impact: Opportunities to contribute to healthcare initiatives, volunteer programs, and open‑source projects.

Compensation & Benefits

While specific figures vary based on experience and location, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with market rates for senior customer success roles in the healthcare SaaS space.
• Performance‑based bonus structure tied to client retention, expansion revenue, and adoption metrics.
• Equity options that allow you to share in the company’s long‑term success.
• Health, dental, and vision insurance plans with generous coverage for remote employees.
• 401(k) plan with company match and financial planning resources.
• Unlimited paid time off (PTO) and flexible holiday schedule.
• Professional development stipend and reimbursement for certifications.
• Wellness stipend, mental health counseling, and access to virtual fitness classes.

How to Apply

If you are a strategic thinker with a passion for healthcare technology and a proven ability to drive customer success at scale, we want to hear from you. Submit your resume, cover letter, and any relevant portfolio or case studies through our careers portal. Join brighthush and help shape the future of healthcare—one successful partnership at a time.