Senior Strategic Customer Success Manager – Public Sector Workforce Analytics & SaaS Solutions – Driving Renewal, Adoption, and Growth for Government Agencies at brighthush

About brighthush

brighthush is more than a SaaS platform – it is a catalyst for transformation in the public sector. Our mission is to give government agencies the clarity, agility, and foresight they need to manage their most valuable asset: people. By combining intuitive design with real‑time analytics, we empower HR and finance leaders to make smarter, data‑driven decisions on recruitment, retention, budgeting, and workforce planning. The result? Agencies that attract top talent, optimize labor strategies, and achieve long‑term fiscal sustainability.

Recognized as one of the Top 100 Government Services companies on the 2024 Inc. 5000, brighthush is a trailblazer in simplifying complex workforce challenges. Our platform delivers instant, actionable insights that help public organizations navigate union negotiations, build salary schedules, and defend budgetary numbers before elected officials. We are proud to partner with agencies across the country, driving measurable outcomes that matter to citizens and public servants alike.

Why brighthush is the Place to Grow Your Career

At brighthush, you will join a dynamic, purpose‑driven team that is reshaping how public sector agencies manage talent. Our culture is built on collaboration, continuous learning, and relentless innovation. Because we are a small, agile organization, your ideas will have a direct impact on product development, customer experience, and company strategy. If you are passionate about public service, data‑driven decision making, and building lasting relationships, brighthush offers the environment to accelerate your career and make a real difference.

Role Overview

As a Senior Strategic Customer Success Manager at brighthush, you will own a portfolio of 50–75 public agency accounts from the moment they begin using our platform through renewal. Your primary focus will be to ensure high adoption, maximize value, and secure long‑term renewals. You will work closely with HR directors, finance leaders, and analysts who rely on brighthush to price union proposals, build salary schedules, and defend numbers before elected officials. Your credibility in these conversations will be critical to your success.

Key Responsibilities

• Account Ownership & Renewal Management
  • Own the entire renewal lifecycle for every account, from early positioning to signed agreement.
  • Maintain a renewal calendar that starts 120 days out, accounting for public sector procurement timelines.
  • Negotiate pricing and terms within your approved authority; bring any out‑of‑band requests to the COO with clear recommendations.
  • Manage all contract mechanics—purchase orders, fiscal year timing, amendments, and re‑bid requirements.
  • Forecast renewals accurately and identify risk early to proactively change the outcome.
  • Maintain a defensible account health view for forecast reviews.
• Customer Relationship Building
  • Develop deep relationships with HR and finance leadership at each agency, beyond the day‑to‑day contact.
  • Understand each customer’s operating calendar—budget cycles, bargaining periods, council meetings—and align engagement accordingly.
  • Run consistent cadence with named accounts, covering usage, upcoming budget and negotiation cycles, and open issues.
  • Own escalations end‑to‑end, pulling in support, product, or executive help when needed.
  • Identify and qualify expansion opportunities across additional modules, new agencies, and consulting engagements; hand them to sales with context.
• Collaboration & Product Advocacy
  • Route customer feedback and feature requests into the roadmap process with sufficient context and evidence.
  • Partner with the Onboarding Specialist from kickoff to ensure a smooth transition to your ownership.
  • Share patterns across your book—recurring friction, competitive pressure, emerging use cases—with the broader team.
• Process & Tool Excellence
  • Track account activity, renewal forecasts, and escalations in Salesforce; keep records current.
  • Contribute to building the customer success playbook; help define processes in our 30‑person organization.

Essential Qualifications

• Direct experience in or alongside public sector HR or finance—either within an agency or working with agency teams in a vendor, consulting, or advisory capacity.
• Working knowledge of compensation benchmarking, labor costing, or actuarial analysis; you can hold your own in conversations with compensation analysts.
• Proven ownership of renewal outcomes in a prior role, including pricing conversations and negotiation.
• Understanding of public sector procurement—purchase orders, fiscal year cycles, contract amendments, and re‑bid processes.
• 3‑5 years managing customer relationships with direct retention and renewal accountability; SaaS experience preferred but not required.
• Demonstrated ability to manage a book of this size independently, prioritizing across accounts without close supervision.
• Clear, concise written communication that resonates with HR directors and other senior stakeholders.

Preferred Qualifications

• Experience with Salesforce or similar CRM platforms.
• Prior work at a company with fewer than 100 employees.
• Strong data literacy—able to read usage reports and interpret what they mean for the customer.

Skills & Competencies

• Strategic thinking and analytical mindset.
• Exceptional stakeholder management and influence skills.
• Negotiation and contract management expertise.
• Proactive problem‑solving and escalation ownership.
• Strong communication—both written and verbal—across all levels.
• Adaptability and resilience in a fast‑moving, high‑impact environment.

Career Growth & Learning Opportunities

At brighthush, your career path is shaped by your ambition and impact. As a Customer Success Manager, you will gain deep expertise in public sector workforce analytics, procurement, and SaaS product strategy. Opportunities to move into senior customer success leadership, product management, or even executive roles are available as you demonstrate ownership and drive measurable results. We invest in your professional development through mentorship, industry conferences, and continuous learning resources. Whether you want to deepen your technical knowledge of workforce analytics or broaden your leadership skill set, brighthush provides the support and resources to help you grow.

Work Environment & Culture

brighthush is a collaborative, inclusive, and mission‑driven organization. We value transparency, data‑driven decision making, and a customer‑first mindset. Our small team size means you’ll work closely with founders, product leaders, and cross‑functional teams, and your ideas will shape the future of our platform. We celebrate successes, learn from challenges, and maintain a healthy work‑life balance with flexible schedules and remote‑first policies. Diversity, equity, and inclusion are not buzzwords for us—they are the foundation of how we operate and how we serve our public sector partners.

Compensation & Benefits

While specific figures vary by experience, brighthush offers a competitive base salary, performance‑based bonuses, and equity opportunities. In addition, we provide a comprehensive benefits package that includes:

• Health, dental, and vision insurance.
• 401(k) plan with company match.
• Generous paid time off and holiday schedule.
• Professional development stipend.
• Flexible work arrangements and remote‑friendly culture.
• Employee wellness programs and mental health resources.

Ready to Make an Impact?

If you are a strategic thinker who thrives on building lasting relationships, driving adoption, and securing renewals in the public sector, we want to hear from you. Join brighthush and help public agencies unlock the full potential of their workforce through data‑driven insights and innovative technology. Apply today and become part of a team that is redefining how public sector organizations manage talent, budget, and equity.