Senior Strategic Customer Success Manager – Remote – Driving Growth & Retention for a Leading AI‑Enabled Mental Health Platform at brighthush

About brighthush

brighthush is a trailblazing, AI‑native mental health platform that is redefining how people access care. With a mission to eliminate every barrier to mental health, we empower individuals and organizations to receive personalized, seamless support at every life stage—whether they’re starting a new job, relocating, or navigating a health plan transition. Our technology blends self‑guided tools, coaching, therapy, medication management, and specialty care into a single, intuitive experience. Backed by rigorous, independently validated outcomes, brighthush has already reached more than 170 million people worldwide through partnerships with leading employers, health plans, and organizations.

At brighthush, we believe that technology should amplify the reach, quality, and humanity of care. Every team member is encouraged to use AI thoughtfully, apply human judgment to AI outputs, and continually build AI fluency in ways that support their role and our mission. We’re building a pipeline of Customer Success Managers to join our growing team when the opportunity arises, and we’re excited to connect with forward‑thinking professionals who share our passion for transforming mental healthcare.

Role Overview

As a Senior Strategic Customer Success Manager, you will be the trusted partner for brighthush’s largest and most impactful clients. You will own the full customer lifecycle—from onboarding and engagement to renewal and expansion—ensuring that each partnership delivers measurable value and drives sustainable revenue growth. Reporting to the Director of Strategic Customer Success, you will work closely with cross‑functional teams (Sales, Product, Engineering, and Support) to align solutions with customer goals and to continuously improve the customer experience.

Key Responsibilities

• Customer Advocacy & Product Expertise – Serve as the subject‑matter expert on brighthush’s platform, championing mental health best practices and translating product capabilities into tangible business outcomes for your portfolio of high‑impact partners.
• Forecasting & Revenue Management – Own accurate revenue forecasts, renewal projections, and upsell opportunities. Use data‑driven insights to model pipeline health and communicate realistic expectations to leadership.
• Strategic Upsell & Expansion – Proactively identify and position upsell opportunities that align with customer objectives, driving revenue growth while deepening the partnership.
• Relationship Building – Cultivate strong, trusted relationships with multiple stakeholders across each customer organization, including HR executives, finance leaders, and end‑user champions.
• Lifecycle Management – Lead the end‑to‑end customer journey: implementation, engagement strategy, renewal, and expansion. This includes:
  • Developing timely, actionable account plans that outline milestones, risks, and success metrics.
  • Managing census files and ensuring data integrity across the customer base.
  • Designing and executing member engagement communications that drive adoption and satisfaction.
  • Preparing and presenting business reviews to senior HR executives, highlighting impact, ROI, and future opportunities.
  • Delivering data‑rich recommendations that align with customer success metrics.
  • Developing renewal strategies and crafting proposals/contracts that reflect value and partnership.
  • Managing the full deal Apply for this job