Dynamic Customer Service Assistant – Food Testing & Analytics Support (m/w/d)

About brighthush

brighthush stands at the forefront of the global testing, inspection, and certification landscape. With a legacy spanning decades, we empower industries to deliver safer, higher‑quality products to consumers worldwide. Our mission is simple yet profound: “Be the change”. We empower curious, passionate, and dedicated individuals to shape a safer, more transparent world through rigorous testing and insightful analytics.

Operating in more than 2,700 locations across the globe, brighthush employs over 99,000 professionals who bring expertise, integrity, and innovation to every project. Whether you’re working in a state‑of‑the‑art laboratory, a bustling field office, or a dynamic corporate hub, you’ll be part of a network that values collaboration, continuous learning, and a relentless pursuit of excellence.

Why Join brighthush?

• Be part of a global community that sets industry standards.
• Work in a collaborative, inclusive culture that celebrates diversity and encourages fresh ideas.
• Enjoy flexible working arrangements – from remote options to hybrid models.
• Benefit from a comprehensive benefit package that supports your health, well‑being, and future.
• Advance your career through structured learning pathways and mentorship.

Key Responsibilities

As a Customer Service Assistant in our Food Testing & Analytics division, you will be the linchpin that keeps our national and international clients satisfied while ensuring seamless back‑office operations. Your day‑to‑day tasks will include:

• Client Engagement – Serve as the primary point of contact for customers across Germany and abroad, addressing inquiries, providing status updates, and ensuring a smooth experience throughout the testing lifecycle.
• Order & Invoice Management – Create, review, and track invoices, credit notes, and other billing documents. Ensure accuracy and timely processing to support cash flow and client satisfaction.
• Receivables Oversight – Monitor outstanding accounts, execute collection procedures, and resolve payment discrepancies. Collaborate with finance to maintain healthy receivables.
• Customs & Logistics Support – Assist with customs clearance documentation, coordinate shipment schedules, and respond to international client queries related to logistics.
• Cross‑Functional Collaboration – Work closely with project managers, sample management teams, and internal stakeholders to align on timelines, deliverables, and quality expectations.
• Administrative Excellence – Maintain master data in SAP, process travel expense claims, manage purchase orders, and perform other general administrative duties that keep the office running smoothly.

Essential Qualifications

• Completed commercial training or an equivalent qualification (e.g., Hotel Management, Industrial Sales, Office Administration).
• Proficient in Microsoft Office (Word, Excel, Outlook). Experience with SAP or other ERP systems is highly desirable.
• Strong service orientation with a genuine desire to help clients succeed.
• Excellent written and verbal communication skills in German (C1 level) and English (B2 level).
• Demonstrated ability to work collaboratively in a team environment while also taking initiative independently.
• Professional, friendly demeanor with strong interpersonal skills.

Preferred Qualifications

• Experience in the food testing or analytical services sector.
• Knowledge of international trade regulations and customs procedures.
• Familiarity with financial processes such as invoicing, credit control, and collections.
• Additional language skills (e.g., French, Spanish) are a plus.

Core Skills & Competencies

• Customer‑Centric Mindset – Anticipate client needs and deliver solutions that exceed expectations.
• Analytical Thinking – Interpret data, identify trends, and propose actionable improvements.
• Attention to Detail – Ensure accuracy in documentation, invoicing, and data entry.
• Time Management – Prioritize tasks effectively in a fast‑paced environment.
• Adaptability – Thrive in a dynamic setting where priorities can shift quickly.
• Team Collaboration – Build strong relationships across departments and with external partners.

Career Growth & Learning Opportunities

At brighthush, your professional development is a priority. We offer:

• Structured onboarding programs that immerse you in our processes and culture.
• Continuous learning through internal workshops, e‑learning modules, and external certifications.
• Mentorship from seasoned professionals who guide you toward leadership roles.
• Clear career pathways – from Customer Service Assistant to Senior Client Relations Manager, Project Coordinator, or even roles in Sales & Business Development.
• Opportunities to work on cross‑functional projects that broaden your skill set and industry knowledge.

Work Environment & Company Culture

brighthush fosters a culture that values:

• Innovation – Encouraging creative problem‑solving and continuous improvement.
• Integrity – Upholding the highest ethical standards in every interaction.
• Collaboration – Working together across borders to achieve shared goals.
• Diversity & Inclusion – Celebrating diverse perspectives and ensuring an inclusive workplace.
• Work‑life balance – Offering flexible hours, remote work options, and supportive policies.

Compensation & Perks

While specific figures vary by location and role, brighthush offers a competitive salary package that reflects your experience and contributions. In addition, you’ll enjoy:

• Flexible working hours and the possibility of remote work.
• Comprehensive health and wellness programs, including gym memberships and health screenings.
• Company‑sponsored travel and accommodation benefits for business trips.
• Contribution to a company‑sponsored pension plan.
• Discounts on company products and partner services (e.g., fitness studios, retail, travel).
• Annual company events and team‑building activities.
• Support for professional certifications and further education.

How to Apply

Ready to make a tangible impact in the food testing industry? Submit your application through our careers portal or send your résumé and cover letter directly to [email protected]. We look forward to exploring how your skills and passion can contribute to brighthush’s mission of delivering safer, higher‑quality products worldwide.

Join us and be part of a team that is not just testing products, but also testing the limits of what’s possible. Let’s shape the future together.