Senior Technical Sales Engineer – Cybersecurity Solutions & Customer Success – Remote, Full‑Time
About brighthush
brighthush is a leading cybersecurity solutions provider that empowers organizations worldwide to protect their digital assets, secure their data, and maintain regulatory compliance. With a portfolio that spans advanced threat detection, cloud security, identity and access management, and zero‑trust architecture, brighthush delivers cutting‑edge technology that keeps businesses resilient against evolving cyber threats. Our mission is to make security simple, scalable, and effective for every customer, regardless of size or industry.
At brighthush, we believe that technology is only as strong as the people who build, sell, and support it. That’s why we invest heavily in our people, offering continuous learning, mentorship, and a culture that celebrates curiosity, collaboration, and innovation. If you’re passionate about cybersecurity, thrive in a fast‑moving environment, and want to help customers win against cyber adversaries, brighthush is the place for you.
Position Overview
We are looking for a Senior Technical Sales Engineer to join our dynamic sales and customer success teams. In this role, you will act as the technical bridge between our cutting‑edge cybersecurity solutions and the businesses that rely on them. You will partner with sales leaders, engage directly with prospects and existing customers, and guide them through the entire sales and implementation lifecycle—from discovery and proof‑of‑concept to deployment and ongoing optimization.
As a key member of the brighthush team, you will:
- Serve as the primary technical resource and trusted advisor for customers throughout the sales process.
- Conduct hands‑on product demonstrations, evaluations, and proof‑of‑concepts that showcase the value of brighthush solutions.
- Travel to customer sites as needed to provide on‑site support, training, and implementation assistance.
- Collaborate closely with sales, engineering, product, and customer success teams to translate customer requirements into tailored technical solutions.
- Build and nurture strong relationships with technical stakeholders, decision‑makers, and end users.
- Gather customer feedback and communicate product enhancement opportunities to internal teams.
- Support customer onboarding, adoption, and ongoing technical success to ensure high satisfaction and retention.
- Create technical documentation, presentations, and other customer‑facing materials that articulate complex concepts in clear, compelling language.
Key Responsibilities
- Technical Partnering: Act as the go‑to technical expert for prospects and customers, providing deep product knowledge and strategic guidance.
- Product Demonstrations & Proof‑of‑Concepts: Design and deliver customized demos that address specific customer pain points and showcase ROI.
- On‑Site Engagements: Travel to customer locations to perform hands‑on support, training sessions, and implementation walkthroughs.
- Solution Design: Translate business and technical requirements into robust, scalable solutions that align with customer goals.
- Issue Resolution: Diagnose and troubleshoot technical challenges, collaborating with internal engineering and product teams to deliver timely solutions.
- Feedback Loop: Capture customer insights and relay them to product management to drive continuous improvement.
- Documentation & Training: Produce clear, concise technical documentation, user guides, and training materials that empower customers.
- Cross‑Functional Collaboration: Work seamlessly with sales, engineering, product, and customer success to ensure a unified customer experience.
- Account Management: Maintain a deep understanding of customer environments, industry trends, and competitive landscape to identify upsell and cross‑sell opportunities.
Essential Qualifications
- 3–7+ years of experience in a technical sales, solutions engineering, or customer engineering role within the cybersecurity, cloud, or software industry.
- Proven track record of delivering successful product demonstrations, proof‑of‑concepts, and technical implementations.
- Strong hands‑on experience with security technologies in real‑world customer environments.
- Excellent communication skills, with the ability to explain complex technical concepts to both technical and non‑technical audiences.
- Demonstrated problem‑solving and troubleshooting abilities.
- Experience collaborating with sales, engineering, product, and customer success teams.
- Comfortable working independently in a remote environment while maintaining high productivity.
- Willingness and ability to travel to customer sites as required.
- U.S. citizenship and the ability to obtain or maintain a U.S. security clearance.
Preferred Qualifications
- Background in enterprise or government cybersecurity engagements.
- Experience managing multiple customer engagements simultaneously.
- Technical expertise in cloud security, identity and access management, or zero‑trust architecture.
- Experience with complex, multi‑layered security implementations.
- Strong understanding of compliance frameworks such as NIST, ISO 27001, or FedRAMP.
- Previous experience in a technical account manager or customer success role.
- Fluency in additional languages is a plus.
Skills & Competencies
- Technical Proficiency: Deep knowledge of cybersecurity products, threat landscapes, and emerging technologies.
- Presentation & Storytelling: Ability to craft compelling narratives that resonate with diverse audiences.
- Customer‑Centric Mindset: Passion for understanding customer challenges and delivering tailored solutions.
- Analytical Thinking: Strong analytical skills to assess complex environments and propose effective solutions.
- Collaboration & Influence: Skilled at building consensus across cross‑functional teams and influencing stakeholders.
- Adaptability: Comfortable navigating ambiguity and shifting priorities in a fast‑paced environment.
- Project Management: Ability to manage multiple initiatives, timelines, and deliverables simultaneously.
Career Growth & Learning Opportunities
At brighthush, your professional development is a top priority. We offer:
- Structured onboarding and mentorship programs to accelerate your learning curve.
- Access to industry certifications (e.g., CISSP, CCSP, AWS Certified Security) and reimbursement for exam fees.
- Regular internal and external training sessions covering the latest cybersecurity trends, product updates, and sales techniques.
- Clear career pathways that allow you to progress from Technical Sales Engineer to Senior Engineer, Solutions Architect, or Product Manager.
- Opportunities to lead cross‑functional initiatives, such as product roadmap workshops or customer advisory boards.
- Participation in industry conferences, webinars, and speaking engagements to build your professional network.
Work Environment & Company Culture
brighthush thrives on a culture of innovation, transparency, and inclusivity. Our remote‑first model empowers you to work from anywhere while staying connected through:
- Weekly virtual town halls and team stand‑ups.
- Collaborative tools like Slack, Microsoft Teams, and Confluence.
- Regular virtual coffee chats and informal meet‑ups to foster camaraderie.
- A commitment to work‑life balance, with flexible hours and generous paid time off.
- Annual company retreats and team‑building events.
Compensation & Benefits
While specific figures vary based on experience and location, brighthush offers a competitive total rewards package that includes:
- Base salary commensurate with market rates for senior technical sales roles.
- Performance‑based bonuses tied to sales targets and customer success metrics.
- Equity or stock‑option plans to share in the company’s growth.
- Comprehensive health, dental, and vision insurance.
- 401(k) plan with company match.
- Paid parental leave, sick leave, and vacation days.
- Professional development budget and tuition reimbursement.
- Wellness programs, including gym memberships and mental health resources.
- Flexible work arrangements and remote‑work stipend.
Why Join brighthush?
At brighthush, you’ll be part of a mission‑driven organization that is redefining cybersecurity for the modern world. You’ll work alongside passionate experts, influence product direction, and help protect businesses from real‑world threats. If you’re ready to take your technical sales career to the next level, bring your expertise to a company that values innovation, collaboration, and customer success.
How to Apply
Ready to make an impact? Click the “Apply” button below to submit your application and join the brighthush team. We look forward to exploring how your skills and experience can help us secure the future for our customers.