Dynamic Customer Success Manager (m/w/d) – B2B SaaS & AI Solutions – Remote Germany – Drive Client Growth & Satisfaction

About brighthush

brighthush is a forward‑thinking digital agency at the intersection of artificial intelligence and customer experience. With a portfolio that spans AI‑powered analytics, conversational bots, and data‑driven marketing automation, we empower businesses to unlock the full potential of their digital assets. Our flagship platform, NEXperts, delivers AI solutions that are not only powerful but also intuitive, enabling clients to harness machine learning without the steep learning curve. Operating in a fast‑paced, technology‑centric environment, brighthush is committed to fostering innovation, collaboration, and continuous learning.

Why Join brighthush?

At brighthush, you’ll be part of a team that thrives on curiosity, creativity, and a relentless pursuit of excellence. We value diverse perspectives, encourage experimentation, and reward results. Whether you’re a seasoned professional or just starting your career, you’ll find opportunities to grow, learn new skills, and make a tangible impact on our clients’ success.

Role Overview

We are looking for a Customer Success Manager (m/w/d) who will become the trusted partner for our B2B clients. In this role, you will own the end‑to‑end customer journey—from onboarding to expansion—ensuring that each client derives maximum value from our AI‑driven SaaS solutions. You will collaborate closely with sales, product, and support teams to translate client feedback into actionable product enhancements.

Key Responsibilities

• Account Ownership: Serve as the primary point of contact for a portfolio of high‑value B2B accounts, building deep relationships and understanding each client’s business objectives.
• Onboarding & Enablement: Design and execute comprehensive onboarding programs that accelerate time‑to‑value, including training sessions, documentation, and best‑practice workshops.
• Campaign Optimization: Analyze client usage data, identify growth opportunities, and recommend AI‑driven optimizations to improve campaign performance and ROI.
• Customer Advocacy: Act as the voice of the customer within brighthush, capturing insights that inform product roadmap, feature prioritization, and service improvements.
• Renewal & Expansion: Partner with the sales team to secure contract renewals and identify upsell or cross‑sell opportunities that align with client goals.
• Data‑Driven Reporting: Create and present regular health‑check reports, usage dashboards, and success metrics to stakeholders and clients.
• Process Improvement: Continuously refine customer success processes, tools, and playbooks to increase efficiency and scalability.

Essential Qualifications

• Proven experience in account management, customer success, or a related field within a B2B SaaS environment.
• Strong proficiency in B2B outreach via email and LinkedIn, with a track record of building and nurturing professional relationships.
• Hands‑on experience with CRM platforms such as Salesforce, HubSpot, or Pipedrive.
• Excellent written and verbal communication skills in German; proficiency in English is a plus.
• Self‑organized, solution‑oriented mindset with the ability to manage multiple priorities in a fast‑moving setting.
• Passion for AI and emerging technologies, with a curiosity to learn and apply new concepts.

Preferred Qualifications

• Experience working in a startup or high‑growth tech company.
• Background in data analytics or marketing technology.
• Knowledge of AI ethics, data privacy regulations, and compliance frameworks.
• Previous exposure to the German market and understanding of local business culture.
• Certifications in customer success, project management, or related disciplines.

Skills & Competencies

• Customer‑Centric Mindset: Deep empathy for client challenges and a proactive approach to problem‑solving.
• Analytical Thinking: Ability to interpret data, identify trends, and translate insights into actionable recommendations.
• Communication & Storytelling: Craft compelling narratives that articulate value, ROI, and success stories.
• Collaboration: Work seamlessly across cross‑functional teams—sales, product, engineering, and marketing—to deliver cohesive solutions.
• Adaptability: Thrive in a dynamic environment, pivoting quickly when priorities shift.
• Technical Aptitude: Comfortable navigating SaaS platforms, APIs, and data visualization tools.

Career Growth & Learning Opportunities

At brighthush, we believe that growth is a shared journey. As a Customer Success Manager, you will:

• Progress to senior or lead roles within the Customer Success organization.
• Take on strategic projects that influence product direction and market positioning.
• Participate in mentorship programs, both as a mentee and a mentor, fostering a culture of knowledge sharing.
• Attend industry conferences, workshops, and webinars to stay ahead of AI and SaaS trends.
• Benefit from a structured learning path that includes certifications, training modules, and on‑the‑job coaching.

Work Environment & Company Culture

brighthush champions a flexible, inclusive, and collaborative culture. Key highlights include:

• Remote‑First Flexibility: Work from anywhere in Germany—Berlin, Munich, Hamburg, or your home office—while staying connected through virtual collaboration tools.
• Regular virtual team events, hackathons, and knowledge‑sharing sessions.
• Open communication channels—transparent decision‑making and frequent town‑hall meetings.
• Commitment to diversity, equity, and inclusion, ensuring every voice is heard.
• Supportive leadership that values work‑life balance and mental well‑being.

Compensation & Perks

While specific figures are tailored to experience and market conditions, brighthush offers a competitive salary package that includes:

• Base salary aligned with industry standards for Customer Success roles in Germany.
• Performance‑based bonuses tied to client satisfaction, renewal rates, and expansion metrics.
• Equity options or profit‑sharing plans to align your success with the company’s growth.
• Generous paid time off—minimum of 30 days per year, plus public holidays.
• Comprehensive health insurance coverage and wellness programs.
• Tuition reimbursement for relevant courses, certifications, or advanced degrees.
• Flexible working hours, remote work stipend, and ergonomic home‑office support.
• Annual team retreats and social events to strengthen camaraderie.

How to Apply

Ready to take the next step in your career and help businesses unlock AI‑driven success? Submit your application through the link below. We look forward to learning how your passion, expertise, and vision can contribute to brighthush’s mission of empowering clients through cutting‑edge technology.