Senior Vice President, Customer Success & Growth – Driving Customer Value, Retention, and Expansion at brighthush

About brighthush

brighthush is at the forefront of workforce analytics, turning complex data into actionable insights that help the world’s largest organizations design, source, and manage their extended workforces. With a proprietary AI‑powered platform, TDX (Talent Data Exchange), we deliver real‑world workforce spend data from 139 countries, enabling our clients to reduce costs, mitigate risk, and unlock new levels of agility and performance. Since 2006, brighthush has partnered with Global 2000 companies, guiding strategic workforce decisions with clarity and confidence.

Our team is fully remote, composed of data‑driven innovators, problem solvers, and industry experts who value flexibility, ownership, and continuous learning. At brighthush, how we collaborate matters—our culture is built around curiosity, drive, and the belief that people can do their best work when they’re empowered and supported.

About the Role

We are looking for a Senior Vice President, Customer Success & Growth who will be a hands‑on senior leader, deeply invested in each customer’s business, and capable of turning TDX into measurable business value. This is a commercial leadership role where customer value realization is the foundation, and retention, renewal, and expansion are the ultimate success metrics. You will own outcomes across organizational boundaries, exercise excellent judgment in ambiguous situations, and drive complex customer and cross‑functional initiatives to resolution—all without requiring routine executive intervention.

Key Responsibilities

• Customer Insight & Strategy – Build a deep understanding of each customer’s objectives, stakeholders, decision processes, and business challenges.
• Strategic Advisory – Advise customers on the best path forward, rather than simply asking what they want, and translate TDX use cases into measurable business outcomes.
• Value Storytelling – Establish success measures and baselines, make achieved value visible, and use the customer value story to drive retention, renewal, and expansion.
• Commercial Ownership – Own renewal mechanics, risk, expansion opportunities, and commercial trade‑offs; identify weak value propositions before renewals become rescues.
• Issue Resolution – Take ownership of unclear customer or cross‑functional situations, establish facts, clarify accountability, and move issues to resolution.
• Cross‑Functional Mobilization – Rally Product, Data, Advisory, Sales, and other resources while maintaining clear accountability for customer outcomes and commercial health.
• Stakeholder Engagement – Engage credibly with both practitioners and executives, delivering difficult messages and handling conflict without becoming defensive.
• Team Development – Coach Customer Success leads into stronger customer executives through coaching, constructive challenge, and clear accountability.
• Account Strategy Leadership – Lead a defined area of the Customer Success team with a hands‑on, outcomes‑oriented approach, setting a high and clear bar for the people within your scope.

Essential Qualifications

• 10+ years of senior, hands‑on Customer Success leadership experience, with a proven track record of driving retention, renewals, and expansion.
• Deep experience building executive‑level customer relationships and credibility.
• Demonstrated ability to connect technology use cases to measurable customer business outcomes and make realized value visible.
• Strong commercial judgment and financial acumen to manage Customer Success as a growth engine, not a sales role.
• Proven track record of developing and coaching Customer Success leaders, setting clear expectations, and creating accountability without fostering fear.
• Experience in services procurement and/or contingent workforce, enabling credible discussions of customer business problems.
• Excellent judgment and operating discipline in ambiguous, cross‑functional situations.
• Ability to challenge weak thinking constructively, listen first, and lead with low ego.
• Strong conflict‑resolution skills, capable of delivering difficult messages while remaining effective with both practitioners and senior executives.

Preferred Qualifications

• Experience in a high‑growth SaaS environment with a focus on enterprise customers.
• Background in data analytics or AI‑driven platforms.
• Track record of scaling Customer Success teams in a remote or distributed setting.
• Knowledge of global workforce spend trends and regulatory landscapes.

Skills & Competencies

• Strategic Thinking & Execution
• Customer‑Centric Leadership
• Data‑Driven Decision Making
• Financial Acumen & Commercial Insight
• Influence & Negotiation
• Conflict Management & Emotional Intelligence
• Coaching & Talent Development
• Cross‑Functional Collaboration
• Change Management & Adaptability

Career Growth & Learning Opportunities

At brighthush, your career trajectory is built on continuous learning and impact. As Senior Vice President, Customer Success & Growth, you will:

• Shape the strategic direction of the Customer Success organization and influence product roadmap decisions.
• Lead high‑visibility initiatives that drive company revenue and customer satisfaction.
• Mentor and develop future leaders, creating a legacy of excellence within the team.
• Participate in executive leadership forums, contributing to company‑wide strategy and vision.
• Access to industry conferences, advanced training programs, and a robust internal knowledge base.

Work Environment & Culture at brighthush

Our remote-first culture empowers you to work from anywhere while staying connected through collaborative tools and regular virtual town halls. We celebrate diversity, foster psychological safety, and encourage experimentation. At brighthush, you’ll find:

• Transparent communication channels across all levels.
• A culture of ownership where ideas are welcomed and executed.
• Regular hackathons and innovation challenges to keep the team engaged.
• Flexible work hours to support work‑life balance.
• Community outreach and volunteer programs that align with our mission.

Compensation, Perks & Benefits

While specific figures may vary, we offer a competitive total rewards package that includes:

• Base salary commensurate with experience and market benchmarks.
• Performance‑based bonus and equity opportunities.
• Comprehensive health, dental, and vision insurance.
• Generous paid time off, including parental leave.
• Professional development budget and tuition reimbursement.
• Wellness stipend and access to virtual fitness classes.
• Company‑wide retreats and team‑building events.
• Technology stipend for home office setup.

Why Join brighthush?

At brighthush, you’ll be part of a mission‑driven organization that is redefining workforce analytics. Your leadership will directly influence how our customers unlock value from their talent investments, and your strategic vision will shape the future of the industry. If you thrive in a fast‑paced, data‑centric environment and are passionate about delivering measurable impact, we want to hear from you.

Apply Today

Ready to lead the next wave of customer success at brighthush? Submit your application through our careers portal and join a team that values innovation, ownership, and continuous growth. We look forward to exploring how your expertise can help us drive unparalleled value for our customers and accelerate our mission to transform workforce analytics.

Equal Opportunity Employer

brighthush is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected characteristic.