Senior Vice President of Sales & Customer Success – Driving Growth & Customer Excellence in the U.S. EdTech Landscape

About brighthush

At brighthush, we’re redefining the way teachers inspire students through the power of video. Our mission is simple yet ambitious: empower educators to create engaging, transformative learning experiences that elevate student outcomes across the United States and beyond. With a portfolio of award‑winning tools, a vibrant community of educators, and a commitment to continuous innovation, brighthush is at the forefront of the educational technology revolution.

We believe that learning should be dynamic, accessible, and deeply personal. That’s why we invest heavily in research, user experience, and data‑driven insights to ensure our solutions not only meet the needs of today’s classrooms but also anticipate the challenges of tomorrow. Our culture is built on curiosity, collaboration, and a relentless focus on impact. If you’re passionate about education, thrive in a fast‑moving environment, and want to make a tangible difference, brighthush is the place for you.

Why This Role Matters

As the Senior Vice President of Sales & Customer Success, you will be the linchpin that connects our growth strategy to real‑world impact. You’ll lead a high‑performing sales organization, nurture deep relationships with schools and districts, and ensure that every customer receives the support they need to succeed. Your strategic vision, operational rigor, and hands‑on leadership will shape the next chapter of brighthush’s expansion across the U.S. market.

Key Responsibilities

• Strategic Leadership: Translate the executive team’s vision into a clear, actionable commercial plan that drives new business growth and expands market share.
• Team Building & Coaching: Recruit, mentor, and develop a world‑class U.S. sales and customer success team. Set ambitious yet attainable goals, provide ongoing feedback, and cultivate a culture of accountability and continuous improvement.
• Pipeline & Forecast Discipline: Establish robust operating rhythms—forecasting, pipeline reviews, deal inspections—anchored in Salesforce data. Use analytics to forecast revenue, identify risks, and inform strategic decisions.
• Customer Advocacy: Serve as a brand ambassador in key districts and states. Build trust with decision makers, influence adoption, and champion brighthush’s value proposition at every touchpoint.
• Cross‑Functional Collaboration: Partner with Marketing to align lead generation with qualified pipeline, share market insights, and refine campaign strategies. Work closely with Product and Customer Success to ensure a seamless end‑to‑end customer journey.
• Retention & Expansion: Lead the Customer Success team to maximize renewal rates, upsell opportunities, and overall customer satisfaction. Drive initiatives that turn satisfied users into advocates.
• Reporting & Stakeholder Management: Provide transparent, data‑rich updates to the executive team. Standardize management practices across regions and ensure alignment with corporate objectives.

Essential Qualifications

• 10+ years of progressive sales leadership in high‑growth SaaS or technology environments, with a proven track record of scaling revenue and market presence.
• Demonstrated success in developing and executing go‑to‑market strategies that deliver measurable business outcomes.
• Deep expertise in complex deal negotiation, pricing strategy, and contract management.
• Strong data‑driven mindset: proficiency in Salesforce, pipeline metrics, and forecasting tools.
• Exceptional communication and stakeholder management skills—able to influence executives, cross‑functional teams, and external partners.
• Experience building repeatable sales processes, scalable pipelines, and disciplined operating rhythms that drive predictable revenue growth.
• Hands‑on leadership style: comfortable engaging directly with key prospects and customers while coaching a high‑performing team.

Preferred Qualifications

• Background in the EdTech sector, particularly K‑12 or higher education, with an understanding of district procurement cycles and educational budgets.
• Experience managing an individual sales quota in addition to leading a team.
• Entrepreneurial mindset—thriving in a fast‑paced, evolving environment without a pre‑established playbook.
• Track record of contributing to go‑to‑market strategy development as well as execution.

Core Skills & Competencies

• Strategic Thinking & Execution
• Leadership & Team Development
• Data Analysis & Forecasting
• Negotiation & Deal Closure
• Customer‑Centric Mindset
• Cross‑Functional Collaboration
• Change Management & Adaptability
• Influence & Persuasion

Career Growth & Learning Opportunities

• Direct impact on brighthush’s national growth trajectory—your decisions shape the future of education technology.
• Access to a robust learning & development budget—courses, certifications, conferences, and internal knowledge sharing.
• Mentorship from senior leaders and a culture that rewards initiative and innovation.
• Clear path to executive leadership roles—potential to transition into Chief Commercial Officer or Chief Operating Officer.
• Opportunity to influence product roadmap and customer experience strategy at the highest level.

Work Environment & Company Culture

• Fully remote, with flexible working hours to accommodate diverse lifestyles and time zones.
• Collaborative, inclusive culture that values diverse perspectives and encourages open dialogue.
• Mission‑driven team—every project is tied back to improving student learning outcomes.
• Regular virtual town halls, hackathons, and cross‑departmental workshops to foster community.
• Supportive leadership that champions work‑life balance and mental well‑being.

Compensation & Benefits

• Competitive base salary commensurate with experience.
• Performance‑based bonus structure tied to revenue and customer success metrics.
• Equity options—share in the long‑term success of brighthush.
• Comprehensive health, vision, and dental coverage (80% employer contribution).
• 401(k) plan with company match.
• Generous paid time off: 20 days of annual leave, sick leave, and additional wellbeing & volunteering days.
• Flexible work-from-anywhere policy—up to 100 days per year remote from any location.
• Parental leave: 16 weeks of full pay for new parents.
• Wellbeing resources: Employee Assistance Program, mental health apps, and wellness stipends.
• Professional development budget: courses, certifications, and conference attendance.

Ready to Shape the Future of Education?

If you’re a seasoned sales leader with a passion for education, a knack for building high‑performing teams, and a drive to create measurable impact, we want to hear from you. Join brighthush and help us empower teachers, captivate students, and transform classrooms across the nation.

Apply today and become part of a mission that goes beyond a job—it's a chance to leave a lasting legacy in education.