ServiceNow Integration Lead

SUMMARY: Tucker-Reeves Associates is seeking ServiceNow Integration Lead to help support a Program with the US Department of Veterans Affairs. We are partnered with Booz Allen on this position. This position is located 100% remote . All VA facilities require the flu vaccine during the flu season (Dec 1 - Mar 31) RESPONSIBILITIES: The ServiceNow Integration Lead is responsible for integrating CAM activities across the broader ServiceNow ecosystem — HAM, SAM, and CMDB — to streamline workflows, eliminate duplicate effort, and surface automation opportunities. Execute the Phase I ServiceNow Ecosystem Assessment, drives ServiceNow Integration in Phase II, and optimizes the integration in Phase III. Design and develop ServiceNow Performance Analytics dashboards and native reports for ATO Managers, ISOs, the AODR, and program leadership. Configure and maintain the CAM Module to support evolving operational needs, including form changes, workflow refinements, and integration adjustments. Develop and maintain data integrations and exports from ServiceNow to Power BI in coordination with the Power BI Engineer. Maintain data quality, integrity, and lineage for CAM-related data; resolve data issues raised by ATO Managers or the AODR. Implement role-based access and data security controls within ServiceNow. Document work, including data dictionaries, configuration changes, and reporting SOPs. Conduct ad hoc data analysis and ServiceNow scripting to support program decisions, audit responses, and risk reviews. Partner with the Business Analysts and Sr Cyber Security Engineer to translate process and inheritance logic into reportable metrics. REQUIREMENTS: Bachelor's Degree in computer science, electronics engineering or other engineering or technical discipline is required, or 18+ years of additional relevant experience may be substituted for education 8 years of Progressive Experience 5+ years of ServiceNow development experience, including scripting, business rules, and UI configuration. Hands-on experience with ServiceNow Performance Analytics and Reporting. Working knowledge of the ServiceNow GRC, IRM, or CAM data model. Familiarity with cybersecurity KPIs and ATO/RMF metrics. ServiceNow Certified System Administrator (CSA). ServiceNow Certified Application Developer or Certified Implementation Specialist – Risk and Compliance. Experience exposing ServiceNow data to Power BI or other enterprise BI tools. Background supporting federal or VA cybersecurity programs. All VA facilities require the flu vaccine during the flu season (Dec 1 - Mar 31)