Solid Waste Customer Service Representative – Brighthush – Bilingual (Spanish) Preferred – Public Service Excellence

About Brighthush

Brighthush is a forward‑thinking public service organization dedicated to creating healthier, cleaner, and more sustainable communities. With a mission to deliver reliable waste management and customer support, we blend cutting‑edge technology with a people‑first culture. Our team is passionate about making a tangible difference in the lives of residents, businesses, and the environment. At Brighthush, we believe that every interaction—whether on the phone, in person, or through digital channels—should reflect our core values of inclusivity, collaboration, service‑orientation, strategic focus, and fiscal responsibility.

Why Join Brighthush?

When you become part of Brighthush, you’re not just filling a role—you’re stepping into a vibrant ecosystem that rewards curiosity, encourages growth, and celebrates impact. We offer:

• Competitive Compensation: A market‑aligned salary package that reflects your experience and the value you bring.
• Comprehensive Benefits: Medical, dental, vision, life, and disability insurance, plus an employee health clinic.
• Work‑Life Balance: Paid vacation, holidays, and flexible scheduling options, including remote work up to 50% of the week.
• Career Development: Structured learning paths, mentorship programs, and opportunities to cross‑train across departments.
• Community Impact: Directly contribute to sustainable waste solutions that protect our planet and improve quality of life.

Key Responsibilities

As a Solid Waste Customer Service Representative at Brighthush, you will be the frontline liaison between our organization and the community. Your day‑to‑day tasks will include:

• Providing courteous, professional assistance to customers via phone, email, chat, and in‑person interactions.
• Processing payments, posting transactions, and managing cash handling procedures in compliance with internal policies.
• Managing utility account requests—connects, disconnects, transfers—and coordinating billing, rate calculations, and payment arrangements.
• Maintaining accurate records in billing systems, updating customer data, and ensuring data integrity.
• Generating and processing solid waste work orders, contracts, and service notes, while keeping files organized and up‑to‑date.
• Handling commercial account set‑ups, validating Tax IDs, and ensuring compliance with regulatory requirements.
• Processing water leak adjustment and leak check requests, logging and filing them appropriately.
• Assisting peers with troubleshooting, error resolution, and escalated customer issues.
• Supporting interdepartmental reporting, tracking, and cash reconciliation activities.
• Serving as a backup to senior representatives and support specialists during absences.
• Participating in route planning, driver performance monitoring, and delivery issue resolution.
• Collaborating with leadership to identify resource gaps and propose solutions for efficient service delivery.
• Acting as an emergency backup for Scale House operations when required.

Essential Qualifications

We’re looking for candidates who bring a blend of experience, skills, and a passion for service. The following qualifications are essential:

• High school diploma or equivalent.
• Minimum of one year of customer service experience.
• At least six months of cash handling experience.
• Proficiency with Microsoft Office 365 and other relevant software systems.
• Strong communication skills—both written and verbal—in English; bilingual Spanish is highly preferred.
• Demonstrated ability to handle confidential information with discretion.
• Excellent problem‑solving skills and the capacity to evaluate options and implement solutions.
• Ability to work independently and as part of a team, managing multiple priorities with attention to detail.
• Commitment to maintaining a safe, respectful, and inclusive work environment.

Preferred Qualifications

While not mandatory, the following attributes will set you apart:

• Experience in waste management or public service settings.
• Knowledge of federal, state, and local government regulations related to waste services.
• Previous exposure to cash handling certification or waste screening certification.
• Experience with customer relationship management (CRM) platforms.
• Background in logistics or route planning.

Core Competencies & Skills

Success at Brighthush requires a blend of technical and interpersonal competencies:

• Customer‑Centric Mindset: Deliver exceptional service with empathy, patience, and professionalism.
• Analytical Thinking: Identify problems, analyze data, and devise effective solutions.
• Proficiency in Microsoft Office 365 (Word, Excel, Outlook, Teams).
• Strong interpersonal skills—ability to build rapport with diverse stakeholders.
• Effective communication—clear, concise, and tailored to the audience.
• Adaptability—thriving in a dynamic environment with shifting priorities.
• Commitment to fiscal responsibility—accurate cash handling and budget monitoring.
• Adherence to quality assurance standards and key performance metrics.

Career Growth & Learning Opportunities

At Brighthush, your career trajectory is supported by:

• Structured onboarding programs that immerse you in our processes, culture, and technology.
• Mentorship from seasoned professionals across customer service, operations, and waste management.
• Access to internal training modules covering compliance, safety, technology, and leadership.
• Opportunities to cross‑train in related roles—such as route coordination, billing, or waste operations—expanding your skill set.
• Clear pathways to advancement into senior customer service roles, team lead positions, or specialized waste management roles.
• Encouragement to pursue industry certifications (e.g., Waste Screening, Cash Handling) with support from Brighthush.

Work Environment & Culture

Brighthush fosters a culture that values:

• Inclusivity: A welcoming environment where every voice is heard.
• Collaboration: Cross‑functional teamwork that drives innovation and efficiency.
• Service‑Orientation: A relentless focus on delivering value to our customers.
• Strategic Focus: Aligning daily tasks with long‑term organizational goals.
• Fiscal Responsibility: Maintaining financial discipline while delivering high‑quality service.

Our workplace blends modern office spaces with flexible remote options. We prioritize safety, ensuring all tools and equipment are maintained, and we provide comprehensive training to mitigate risks. Our team enjoys a supportive atmosphere where ideas are shared, successes celebrated, and challenges tackled collaboratively.

Compensation & Benefits Overview

While specific figures vary based on experience, Brighthush offers:

• Competitive base salary with performance‑based incentives.
• Health, dental, and vision insurance plans.
• Life and disability coverage.
• Employee health clinic access.
• Paid vacation days, holidays, and sick leave.
• Retirement plan with employer match.
• Professional development stipend and tuition reimbursement.
• Flexible work arrangements, including remote work up to 50% of the week.
• Employee recognition programs and wellness initiatives.

Application Process

Ready to make a difference? Submit your application through our online portal. We’ll review your qualifications, conduct a brief phone screening, and invite you to an in‑person or virtual interview. Our hiring process is designed to be transparent, respectful, and efficient.

Join Brighthush Today

As a Solid Waste Customer Service Representative, you’ll be at the heart of our mission to provide reliable, sustainable waste solutions to our community. Your role will directly impact customer satisfaction, operational efficiency, and environmental stewardship. If you’re a dedicated, customer‑focused professional who thrives in a dynamic, collaborative environment, we want to hear from you.

Apply now and become part of a team that values service, innovation, and community impact. Together, we can build a brighter, cleaner future.