Strategic Customer Success Manager – K‑12 STEM Solutions & Partner Enablement at brighthush

About brighthush – Pioneering the Future of STEM Education

At brighthush, we are on a mission to revolutionize STEM learning across K‑12 schools in the United States. Our cutting‑edge, integrated STEM ecosystem empowers educators, students, and districts to explore science, technology, engineering, and mathematics through hands‑on, project‑based experiences. By blending curriculum, hardware, and professional development into a seamless platform, brighthush helps schools unlock student curiosity, improve outcomes, and prepare the next generation of innovators.

We are a fast‑growing, remote‑first organization with a collaborative culture that values curiosity, impact, and continuous learning. Our team members are passionate educators, technologists, and product experts who work together to make high‑quality STEM education accessible to every classroom.

Why This Role Matters

As a Customer Success Manager at brighthush, you will be the trusted partner for schools and districts adopting our STEM solution. You will guide educators through onboarding, drive adoption, showcase measurable impact, and nurture long‑term relationships that turn satisfied users into enthusiastic advocates. Your work directly influences student achievement and helps shape the future of education.

Key Responsibilities

Customer Onboarding & Adoption

• Partner with Technical Support and Implementation teams to lead post‑sale onboarding, ensuring alignment on goals, milestones, and success criteria.
• Maintain clear, proactive communication with school and district stakeholders throughout the implementation journey.
• Provide educators with the knowledge and confidence to integrate brighthush’s STEM tools into daily instruction.
• Develop customized onboarding plans that reflect each school’s unique objectives and timelines.

Relationship & Account Management

• Serve as the primary point of contact, building trust with administrators, STEM coordinators, teachers, and district leaders.
• Collaborate closely with territory Sales Representatives through regular account syncs, sharing insights on account health, stakeholder changes, and expansion opportunities.
• Schedule and lead Quarterly Business Reviews (QBRs) and Executive Business Reviews (EBRs) that highlight usage analytics, student outcomes, and return on investment.
• Map each customer’s decision‑maker journey, understanding goals, priorities, and evolving needs throughout the partnership.

Retention, Expansion & Advocacy

• Proactively forecast renewal risk using data signals from HubSpot, Salesforce, and direct customer feedback.
• Identify and qualify expansion opportunities by listening to schools’ growth aspirations and aligning them with brighthush’s product roadmap.
• Design and execute renewal plans that demonstrate the tangible value of brighthush’s integrated STEM ecosystem.
• Cultivate customer advocates for testimonials, case studies, and participation in brighthush events or professional learning initiatives.

Issue Resolution & Support Escalation

• Own the resolution process for any customer concerns, coordinating with Tech Support, Facilitator Success, Product, and other internal teams.
• Maintain transparent communication loops with customers during escalations, ensuring they feel heard and supported.

Voice of the Customer & Continuous Improvement

• Log qualitative feedback and feature requests in Salesforce and other designated systems.
• Analyze trends and share insights with Product and Marketing teams to influence roadmap decisions and messaging.
• Advocate for the needs of brighthush schools while balancing customer priorities with company resources.

Data Hygiene & Reporting

• Maintain accurate, up‑to‑date Salesforce records of customer engagements, opportunities, contacts, and key activities.
• Provide regular status updates to Customer Experience leadership, highlighting risks, renewal progress, and growth opportunities.
• Utilize Monday.com dashboards to track project milestones and communicate internal status.

Essential Qualifications

• Bachelor’s degree or equivalent experience (5+ years) in Customer Success, Account Management, or K‑12 EdTech implementation.
• Proven track record of managing renewals in a subscription/SaaS or curriculum‑as‑a‑service environment.
• Deep familiarity with U.S. K‑12 buying cycles, funding sources, and classroom dynamics.
• Exceptional virtual facilitation, presentation, and storytelling abilities.
• Strong data orientation—comfortable building reports in Salesforce and interpreting engagement analytics.
• Demonstrated ability to work independently in a fully remote, distributed team with strong asynchronous communication habits.

Preferred Qualifications & Experience

• Prior experience as a K‑12 teacher, instructional coach, or school administrator.
• Hands‑on experience with HubSpot, Salesforce, Monday.com, and Microsoft 365 (Teams/Outlook).
• Exposure to STEM or project‑based learning pedagogies.
• Experience preparing and leading QBRs, EBRs, and other key customer journey milestones.
• Willingness to travel up to 15% for on‑site school launches, regional conferences, and brighthush events.

Core Skills & Competencies

• Relationship Building: Ability to establish rapport quickly and sustain long‑term partnerships.
• Strategic Thinking: Skill in aligning customer goals with brighthush’s product capabilities to drive measurable outcomes.
• Analytical Mindset: Proficiency in data analysis, forecasting, and reporting to inform decision‑making.
• Problem Solving: Calm, solution‑focused approach to escalations and complex customer challenges.
• Communication: Clear, concise, and compelling written and verbal communication tailored to diverse audiences.
• Adaptability: Comfort thriving in a fast‑changing environment and embracing new tools and processes.

Career Growth & Learning Opportunities

brighthush invests heavily in the professional development of its team members. As a Customer Success Manager, you will have access to:

• Mentorship programs with senior leaders in Customer Experience and Product Management.
• Continuous learning stipends for certifications, conferences, and online courses related to EdTech, SaaS, and instructional design.
• Opportunities to transition into senior customer success leadership, product strategy, or go‑to‑market roles as the organization scales.
• Cross‑functional projects that broaden exposure to product development, marketing, and sales strategy.

Work Environment & Culture at brighthush

We are a remote‑first company that values flexibility, autonomy, and work‑life balance. Our culture is built on:

• Collaboration: Regular virtual “coffee chats,” team huddles, and an open‑door policy with leadership.
• Impact‑Driven Mindset: Every project is tied to student outcomes and educational equity.
• Innovation: We encourage experimentation, celebrate learning from failures, and reward creative problem‑solving.
• Diversity & Inclusion: A commitment to building a team that reflects the communities we serve, with inclusive hiring practices and employee resource groups.

Compensation, Perks & Benefits

brighthush offers a competitive salary range of $75,000 – $95,000 based on experience, along with a comprehensive benefits package that includes:

• Medical, dental, vision, and ancillary health plans.
• Retirement savings options (401(k) with company match, IRA).
• Life insurance (basic, voluntary, and AD&D coverage).
• Generous paid time off, including vacation, 14 paid holidays, and family leave (maternity & paternity).
• Short‑term and long‑term disability coverage.
• Professional development budget and tuition reimbursement.
• Wellness stipend, employee assistance program, and virtual team‑building events.

How to Apply

If you are passionate about empowering educators, love turning data into stories of success, and thrive in a dynamic, mission‑focused environment, we want to hear from you. Join brighthush and become a catalyst for transformative STEM learning across the Midwest and beyond.

Apply To This Job

Closing Thoughts

At brighthush, your expertise will directly shape the educational experiences of thousands of students. You’ll work alongside a talented, purpose‑driven team that celebrates every win—big or small. Take the next step in your career and help us build a brighter future for STEM education. Apply today and start making an impact!