Strategic Customer Success Manager – NHS & Public Sector Growth & Expansion Lead at brighthush

About brighthush

brighthush is a trailblazing education technology firm that empowers corporate and public‑sector organisations to realise their strategic objectives by upskilling their workforce with cutting‑edge digital transformation skills. Our patented learning platform, EDUKATE.AI, delivers immersive, data‑driven training that accelerates learning, closes the skills gap, and drives measurable business impact. Since 2016, we have supported over 15,000 learners across four continents, helping them apply new competencies at work and generate recorded value of up to £40 million.

We partner with some of the most recognisable brands in the world – including brighthush, brighthush, brighthush, brighthush, brighthush, and brighthush – to deliver professional education that is both innovative and results‑oriented. Our focus on applied learning, real‑world datasets, and instant feedback sets us apart in a sector that is critical to the economy and workforce development.

Why Join brighthush?

At brighthush, we are on a mission to accelerate the digital transformation of organisations worldwide. As a Customer Success Manager on our NHS & Public Sector Team, you will play a pivotal role in driving growth, deepening client relationships, and unlocking commercial value for our most important accounts. You will work in a high‑autonomy, remote‑first environment that rewards initiative, strategic thinking, and a passion for delivering exceptional customer experiences.

Key Responsibilities

• Grow and Retain Key Accounts: Build and nurture relationships with senior stakeholders across brighthush and brighthush organisations, driving expansion through upsell, cross‑sell, and repeat business.
• Strategic Planning: Partner with Account Executives to design and execute account growth strategies that align with client goals and our business objectives.
• Executive Engagement: Deliver compelling Quarterly Business Reviews (QBRs) and strategic reviews, using data storytelling to surface value, uncover opportunities, and reinforce partnership value.
• Customer Advocacy & Visibility: Champion client success by promoting achievements through tailored marketing, events, and thought‑leadership initiatives that showcase programme impact.
• Cross‑Functional Collaboration: Work closely with Delivery, Sales Enablement, and Marketing teams to ensure a seamless client experience and surface success stories that enhance brand credibility and pipeline generation.
• Commercial Acumen: Translate our solutions into business KPIs, identifying growth signals across regions, business units, or new use cases.
• Stakeholder Updates: Provide regular updates to HR and L&D stakeholders on learner progress and programme impact, ensuring visibility of key milestones, engagement levels, and outcomes throughout the learner journey.
• ROI Reporting: Collect and communicate clear, data‑backed ROI insights that demonstrate the business impact of our programmes.
• Case Study Development: Own the creation of compelling public success stories—both written and video—by collaborating with Marketing and clients to showcase real‑world outcomes.
• Opportunity Identification & Lead Generation: Proactively surface new strategic needs, use cases, or expansion areas within accounts, and help drive lead generation for new programmes and audiences.

Essential Qualifications

• Proven Track Record: Demonstrated experience growing and retaining strategic enterprise accounts within digital, data, AI, or tech environments.
• Commercial Mindset: Ability to spot and shape revenue opportunities, and understand what matters to C‑suite stakeholders.
• Strategic & Analytical: Expertise in turning insights into action through data storytelling, dashboards, and engaging presentations that link impact to business priorities. Experience with CRM tools such as HubSpot for account workflows and reporting is a plus.
• Solution‑Focused: Confidence in solving complex challenges and navigating ambiguity.
• Customer‑Focused: Passion for delivering value and ensuring a gold‑standard experience.
• Executive Presence: Ability to influence and build trust with senior decision‑makers in large enterprises.
• Self‑Starter: Energetic, organised, and disciplined, thriving in a high‑autonomy, remote‑first environment with occasional travel.
• Enterprise Methodology Awareness: Familiarity with strategic enterprise sales methodologies (e.g., MEDDPICC, Sandler) is preferred for identifying opportunities and supporting commercial value.

Preferred Qualifications

• Experience working within the public sector, particularly with brighthush and brighthush organisations.
• Background in education technology or corporate learning solutions.
• Track record of creating and executing successful customer advocacy programmes.
• Proficiency in advanced analytics tools (e.g., Tableau, Power BI) and data‑driven decision making.
• Strong project management skills, with the ability to juggle multiple accounts and initiatives simultaneously.

Skills & Competencies

• Strategic thinking and account planning
• Data storytelling and ROI communication
• Stakeholder management and executive influence
• Cross‑functional collaboration and teamwork
• Problem‑solving and critical thinking
• Adaptability and resilience in a fast‑paced environment
• Strong written and verbal communication
• Proficiency in CRM and analytics platforms

Career Growth & Learning Opportunities

At brighthush, we believe in nurturing talent and providing clear pathways for advancement. As a Customer Success Manager, you will have the opportunity to:

• Progress to senior Customer Success roles, such as Account Director or Head of Customer Success.
• Lead cross‑regional or cross‑functional initiatives, expanding your influence across the organisation.
• Participate in leadership development programmes, including mentorship, executive coaching, and strategic project assignments.
• Earn certifications in customer success, data analytics, or project management through our CPD allowance and quarterly reflection sessions.
• Contribute to product development by providing frontline insights that shape future features and enhancements.

Work Environment & Culture at brighthush

Our culture is built on four core values that guide everything we do:

• Entrepreneurial Spirit: We take initiative, experiment with new ideas, and drive improvement through proof‑of‑concepts.
• Team Spirit: Collaboration, transparency, and open communication are the foundation of our success.
• Customer‑Focused: Our clients are at the centre of everything we do, and we strive to build lasting, professional relationships.
• Gold Standard: We set the benchmark in our industry, constantly refining our technology and offerings to deliver exceptional value.

Our remote‑first model offers flexibility, while our London office provides a collaborative hub for occasional in‑person meetings and team events. We celebrate diversity, inclusion, and equal opportunity, fostering an environment where every voice is heard and respected.

Compensation & Perks

We offer a competitive salary package that reflects your experience and the value you bring to brighthush. In addition to base pay, you will enjoy:

• Pension with 4% matched contributions and optional salary sacrifice scheme.
• 25 days holiday plus flexi bank holidays and a day off on your birthday.
• A dedicated day for volunteering.
• Enhanced maternity and paternity leave.
• Health & Wellbeing allowance of up to £30 per month.
• Annual summer and Christmas events, along with a variety of company socials.
• CPD allowance and quarterly reflection sessions to support your professional growth.
• Private medical insurance and cash plan.
• Holiday buy‑back scheme (up to 10 days per annum).
• Employee Assistance Programme with a dedicated counsellor.

How to Apply

If you are a commercially‑savvy, growth‑oriented professional ready to make a tangible impact in the NHS and public‑sector space, we want to hear from you. Please submit your resume and a cover letter that highlights your relevant experience and why you are the ideal candidate for this role.

Join brighthush and help shape the future of digital learning for organisations that matter. Together, we can unlock new levels of success for our clients and create lasting value for the communities we serve.

We look forward to welcoming you to the brighthush team!