Strategic Manager, Customer Growth & Activation – B2B Automotive SaaS Marketplace Leadership Role at brighthush

Why brighthush?

At brighthush, we are redefining the future of automotive ecommerce. Our flagship SaaS platform connects thousands of parts buyers and sellers across North America, powering billions of dollars in transactions each year. As a technology‑first organization, we blend AI‑driven insights, real‑time business intelligence, and a relentless focus on customer value to create a marketplace that keeps vehicles on the road and businesses thriving.

Our culture is built on collaboration, curiosity, and a shared commitment to building something meaningful. Whether you’re a seasoned leader or an emerging talent, you’ll find a supportive environment where bold ideas are celebrated, diverse perspectives are the norm, and every team member is empowered to bring their authentic self to work.

Position Overview

We are seeking a dynamic Strategic Manager, Customer Growth & Activation to lead a brand‑new, data‑driven Customer Growth & Activation team. Reporting directly to the Head of Strategy, you will own the end‑to‑end outbound engagement engine that fuels our B2B automotive marketplace. This is a remote role with occasional travel to industry events and trade shows.

Key Responsibilities

• Team Leadership & Coaching: Direct the day‑to‑day activities of a high‑performing group of CRM specialists, setting clear call, activation, and engagement targets while providing continuous coaching and performance feedback.
• Outbound Campaign Design: Architect and manage call cadences, multi‑touch outreach sequences, and campaign strategies aimed at repair shops, dealerships, distributors, and other key partners.
• Salesforce Architecture: Build, refine, and maintain robust Salesforce workflows, templates, reports, and dashboards that enable personalized, timely customer outreach.
• Data‑Driven Prioritization: Leverage analytics to identify high‑value prospects, prioritize outreach, and continuously measure the effectiveness of campaigns.
• Process Optimization: Identify bottlenecks, implement tooling enhancements, and streamline processes to boost team productivity and conversion rates.
• Adoption & Data Quality: Champion Salesforce adoption across the team, ensuring every interaction, touchpoint, and next step is accurately captured.
• Insight Reporting: Develop executive‑level dashboards and deliver regular performance insights and actionable recommendations to the Head of Strategy.
• Team Growth & Development: Partner with HR to recruit, onboard, and structure the team, fostering a culture of continuous learning and high performance.
• Customer Advocacy: Serve as the “voice of the customer,” translating field insights into product enhancements, sales strategies, and go‑to‑market plans.
• Industry Representation: Represent brighthush at key trade shows and industry events, building brand awareness and nurturing strategic relationships.

Essential Qualifications

• 5+ years of experience in inside sales, sales operations, customer growth, or customer success, with at least 2 years in a leadership capacity.
• Demonstrated success building and scaling high‑performing outbound or inside sales teams.
• Deep, hands‑on expertise with Salesforce, including workflow automation, custom reporting, and dashboard creation.
• Proven track record launching or expanding CRM‑driven sales or customer engagement programs.
• Strong analytical mindset; comfortable setting quantitative targets, interpreting data, and iterating based on results.
• Experience designing and managing multi‑touch call cadences and outreach campaigns.
• Excellent communication skills with the ability to translate technical concepts for both internal teams and external customers.
• Bachelor’s degree (BS/BA) required; advanced degree a plus.
• Comfort operating in ambiguous, fast‑moving environments and building new processes from the ground up.
• Willingness to travel occasionally for trade shows and industry events.

Preferred Experience

• Background in automotive parts, aftermarket, dealership parts buying, or B2B ecommerce.
• Familiarity with AI‑enabled procurement tools or business intelligence platforms.
• Experience working in a SaaS‑centric, subscription‑based business model.
• Previous exposure to building customer success or activation frameworks in a high‑growth startup environment.

Core Skills & Competencies

• Leadership & Mentorship: Ability to inspire, motivate, and develop a distributed team of specialists.
• Strategic Thinking: Vision to align outbound activation tactics with broader company growth objectives.
• Technical Acumen: Proficiency in Salesforce, CRM platforms, and data visualization tools (e.g., Tableau, Power BI).
• Analytical Rigor: Strong quantitative skills to interpret campaign metrics and drive continuous improvement.
• Customer‑Centric Mindset: Passion for understanding customer pain points and translating them into actionable solutions.
• Collaboration: Comfortable partnering across product, sales, marketing, and engineering teams.
• Adaptability: Thrive in a rapidly evolving market and embrace change as an opportunity.
• Communication: Clear, concise, and persuasive written and verbal communication.

What You’ll Gain – Career Growth & Learning

At brighthush, your professional development is a priority. As the leader of a newly formed team, you will have the unique opportunity to shape the function from its inception, influencing strategy, culture, and execution. You’ll work closely with senior leadership, gaining visibility across the organization and positioning yourself for future senior‑level roles such as Director of Customer Success, VP of Growth, or Head of Sales Operations.

We invest heavily in continuous learning: you’ll have access to industry conferences, internal workshops, mentorship programs, and a generous education stipend for certifications (e.g., Salesforce Administrator, Advanced Administrator, or Platform Developer).

Compensation, Benefits & Perks

Base Salary: $66,800 – $114,800 (commensurate with experience, location, and skill set). Variable Pay: Performance‑based bonus and potential equity awards (restricted stock units) aligned with company success. Comprehensive Benefits: Medical, dental, vision, 401(k) with company match, paid parental leave, paid sabbatical, and flexible PTO. Well‑Being Programs: Mental health resources, wellness stipend, and virtual fitness classes. Remote‑First Flexibility: Work from anywhere in the United States, with a home office allowance and occasional travel for key events. Diversity & Inclusion: A culture that celebrates diverse backgrounds, perspectives, and experiences. brighthush is committed to creating an environment where every employee feels safe, valued, and empowered to bring their whole self to work.

Our Culture – The brighthush Way

We are builders at heart. Our teams collaborate across time zones, share knowledge openly, and celebrate wins together. We encourage curiosity, reward innovative thinking, and maintain a high bar for execution. Whether you’re brainstorming a new AI‑driven recommendation engine or refining a call script, you’ll find a supportive network of peers who are as passionate about the mission as you are.

Key cultural pillars include:

• Customer Obsession: Every decision is filtered through the lens of how it will create value for our buyers and sellers.
• Data‑Driven Decision Making: We trust numbers, test hypotheses, and iterate quickly.
• Ownership: You are empowered to take initiative, own outcomes, and drive impact.
• Inclusivity: Diverse teams produce better solutions; we actively foster an inclusive environment.
• Fun & Balance: Virtual coffee chats, team‑building games, and regular celebrations keep morale high.

How to Apply

If you are ready to lead a high‑impact team, shape the future of automotive B2B ecommerce, and grow your career within a forward‑thinking, technology‑driven organization, we want to hear from you. Click the link below to submit your application and join the brighthush family.

Apply To This Job

Closing Statement

At brighthush, your expertise will directly influence how millions of automotive professionals discover, price, and order the parts they need. By leading our Customer Growth & Activation team, you will help us expand our marketplace, deepen customer relationships, and drive sustainable revenue growth. Join us in building the next generation of automotive ecommerce – where technology meets opportunity, and every connection creates value.

We look forward to reviewing your application and exploring how your vision aligns with our mission to empower the automotive ecosystem worldwide.