Strategic Senior Business Systems Lead – Championing Customer Lifecycle & Process Optimization, Enterprise Integration & Automation to Drive Scalable, Data‑Driven Healthcare Experiences at brighthush (Remote)

About brighthush

brighthush is more than a health‑tech startup; it is a movement that reimagines how people experience care in the digital age. By weaving together a seamless mobile app, an intuitive web portal, and a 24/7 phone line, we create a fully connected, whole‑person virtual care ecosystem that is available anytime, anywhere. Our platform blends cutting‑edge technology, advanced data analytics, and genuine human empathy to empower employers across all 50 states to deliver the best possible health journey to their employees.

Recognized as one of the Most Innovative Companies, brighthush thrives on a culture of curiosity, collaboration, and continuous improvement. We are a remote‑first organization that values flexibility, trust, and the freedom to innovate. Our people enjoy flexible paid time off (including Summer Fridays), a generous benefits package—health, dental, vision, disability, life, and a monthly medical waiver allowance—plus a 401(k) match, a monthly phone stipend, and the unique perk of having our own brighthush membership, giving employees instant access to urgent care, mental health, and primary care services from day one.

Our mission is simple yet ambitious: to make high‑quality, affordable care just a tap away. We do this by building technology that is as intuitive as it is powerful, and by fostering a culture where every team member feels empowered to innovate, learn, and grow.

Why This Role Matters

The Senior Business Systems Lead – Customer Lifecycle & Process Optimization is a senior, hands‑on role that transforms fragmented processes and siloed systems into a unified, scalable operating environment. By partnering with leaders across Marketing, Sales, Client Onboarding, Client Success, Client Operations, Member Support, and Provider Support, you will uncover root causes, design future‑state solutions, and drive measurable business impact. Your work will directly influence how brighthush delivers care, engages customers, and scales its technology footprint.

In this role you will become the strategic bridge between business objectives and technology execution, ensuring that every touchpoint in the customer journey is efficient, data‑driven, and aligned with brighthush’s mission of accessible, high‑quality care.

Key Responsibilities

Portfolio Discovery & Roadmap Ownership

• Build and maintain a comprehensive view of the customer lifecycle portfolio, documenting systems, owners, vendors, contracts, integrations, data flows, key workflows, dependencies, risks, and improvement opportunities.
• Own and continuously refine the roadmap and backlog through ongoing discovery with functional leaders, frontline teams, and technology partners.
• Prioritize initiatives based on business impact, customer and employee experience, risk, effort, and dependencies; collaborate with Business Systems leadership on sequencing, capacity, and investment decisions.
• Track outcomes to ensure delivered work achieves intended results.
• Translate high‑level strategic goals into actionable, measurable initiatives that align with brighthush’s growth targets.

Cross‑Functional Process Optimization & Solution Design

• Lead discovery across departmental boundaries to understand current‑state work, handoffs, root causes, constraints, and failure points.
• Translate ambiguous business problems into clear requirements, process maps, decision points, solution options, and recommended future‑state designs.
• Design workflows that reduce manual effort, duplicate work, and reconciliation bottlenecks, while enhancing data quality and auditability.
• Collaborate with product, engineering, and data teams to prototype, test, and iterate on process improvements.
• Champion change management best practices, ensuring smooth adoption and sustained performance gains.

Enterprise Integration & Automation Leadership

• Architect and oversee the integration of disparate systems (CRM, ERP, billing, analytics, and partner APIs) to create a single source of truth.
• Identify automation opportunities using RPA, workflow orchestration, and AI‑driven decision engines.
• Define integration standards, governance, and security protocols to protect sensitive health data.
• Work closely with vendor partners to negotiate contracts, SLAs, and performance metrics.
• Monitor integration health, troubleshoot issues, and drive continuous improvement.

Stakeholder Collaboration & Communication

• Serve as the primary liaison between business stakeholders and technical teams, translating business needs into technical requirements.
• Facilitate workshops, design sessions, and review meetings to align expectations and secure buy‑in.
• Prepare executive‑level presentations and dashboards that highlight progress, ROI, and strategic alignment.
• Maintain transparent communication channels across remote teams, ensuring clarity and accountability.

Data‑Driven Decision Making & Analytics

• Define key performance indicators (KPIs) for customer lifecycle stages and process efficiency.
• Leverage data analytics to uncover trends, bottlenecks, and opportunities for optimization.
• Collaborate with the data science team to build predictive models that inform proactive customer engagement.
• Ensure data governance, privacy compliance, and ethical use of health information.

Essential Qualifications

• Bachelor’s degree in Business Administration, Information Systems, Healthcare Management, or a related field (Master’s preferred).
• 10+ years of experience in business systems analysis, process improvement, or enterprise integration within a fast‑paced, technology‑driven environment.
• Proven track record of leading cross‑functional initiatives that deliver measurable business outcomes.
• Deep understanding of healthcare operations, patient journey mapping, and regulatory requirements (HIPAA, HITECH).
• Strong analytical skills with the ability to translate complex data into actionable insights.
• Excellent communication and facilitation skills, capable of influencing senior leaders and diverse teams.
• Experience with enterprise integration platforms (MuleSoft, Dell Boomi, or similar) and workflow automation tools (Zapier, Workato, or similar).
• Familiarity with Agile and Lean methodologies, including backlog grooming, sprint planning, and continuous improvement cycles.

Preferred Qualifications

• Hands‑on experience with cloud platforms (AWS, Azure, GCP) and data warehousing solutions.
• Knowledge of API design, RESTful services, and data interchange standards (FHIR, HL7).
• Experience leading or mentoring a team of business analysts or process engineers.
• Certifications such as CBAP, PMI‑PBA, or Six Sigma Green/Black Belt.
• Background in a health‑tech startup or a large health‑care organization.

Skills & Competencies

• Strategic Thinking & Visionary Leadership
• Process Design & Optimization
• Enterprise Architecture & Integration
• Data Analytics & KPI Development
• Stakeholder Management & Influencing
• Change Management & Adoption
• Project Management & Agile Practices
• Technical Proficiency (SQL, ETL, API, RPA)
• Regulatory & Compliance Knowledge (HIPAA, GDPR)
• Adaptability & Resilience in Remote Environments

Career Growth & Learning Opportunities

At brighthush, your career trajectory is as dynamic as the industry we serve. As a Senior Business Systems Lead, you will:

• Progress to a Director or VP of Business Systems role, overseeing a global team of analysts and architects.
• Lead strategic initiatives that shape the future of virtual care and patient engagement.
• Participate in cross‑functional leadership councils, influencing product strategy, go‑to‑market plans, and operational excellence.
• Access continuous learning resources, including industry conferences, certifications, and internal knowledge hubs.
• Mentor junior analysts, fostering a culture of growth, curiosity, and high performance.

Work Environment & Company Culture

brighthush is a remote‑first organization that celebrates diversity, equity, and inclusion. Our culture is built on:

• Trust: Empowering teams to make decisions and innovate without micromanagement.
• Flexibility: Flexible paid time off, remote work, and a results‑oriented mindset.
• Collaboration: Cross‑functional teams that break down silos and share knowledge.
• Continuous Improvement: A relentless focus on learning, experimentation, and data‑driven decision making.
• Well‑being: Comprehensive health benefits, mental health support, and a monthly medical waiver allowance.

Compensation & Perks

While specific figures vary based on experience and location, brighthush offers a competitive total rewards package that includes:

• Base salary commensurate with market rates for senior business systems leaders.
• Performance‑based bonuses tied to project outcomes and company growth.
• 401(k) plan with company match.
• Health, dental, vision, disability, and life insurance.
• Monthly medical waiver allowance and brighthush membership for urgent care, mental health, and primary care.
• Monthly phone stipend and remote work equipment stipend.
• Generous paid time off, including Summer Fridays and flexible holidays.
• Professional development budget and access to industry conferences.

How to Apply

If you are passionate about transforming healthcare through technology, data, and process excellence, we want to hear from you. Submit your resume, a cover letter detailing your most impactful business systems initiative, and any relevant portfolio or case studies. Join brighthush and help us create a future where high‑quality, affordable care is just a tap away.