Technical Customer Success Manager – API Integration & AI‑Driven SaaS Solutions – Remote Spain / Barcelona – brighthush

About brighthush

brighthush is a trailblazing technology company that is redefining how businesses engage with their customers through conversational AI and intelligent automation. With a portfolio of cutting‑edge SaaS products that power chatbots, voice assistants, and omnichannel support platforms, brighthush is at the forefront of the customer experience revolution. Our mission is simple: empower organizations to deliver seamless, personalized interactions at scale, while unlocking new revenue streams and operational efficiencies.

Founded on a culture of curiosity, collaboration, and relentless innovation, brighthush has grown from a small startup into a global leader with clients ranging from fintech pioneers to e‑commerce giants. We pride ourselves on fostering an inclusive environment where every team member is encouraged to experiment, learn, and contribute to our shared vision of a brighter, more connected world.

Why Join brighthush?

• Impactful Work: Your role will directly influence how thousands of customers experience our platform, shaping the future of conversational technology.
• Growth & Development: Access to continuous learning resources, mentorship programs, and the opportunity to work alongside industry experts.
• Flexible Work Environment: Fully remote positions with the option to work from Spain or Barcelona, supported by a robust digital collaboration ecosystem.
• Competitive Compensation: A comprehensive package that includes base salary, performance bonuses, equity options, and a generous benefits suite.
• Inclusive Culture: A diverse, supportive community that celebrates different perspectives and promotes work‑life balance.

Key Responsibilities

As a Technical Customer Success Manager at brighthush, you will be the linchpin between our customers and our product engineering teams. Your blend of technical acumen, project management skills, and customer‑centric mindset will ensure that our clients achieve their desired outcomes while driving adoption of our platform.

• Lead the end‑to‑end lifecycle of customer onboarding, configuration, and integration projects, ensuring timely delivery and high quality.
• Act as the primary technical liaison for key accounts, translating business requirements into actionable technical specifications for our engineering and product teams.
• Design, document, and execute integration plans that leverage APIs, webhooks, OAuth, and JSON data structures to connect brighthush solutions with clients’ existing ecosystems.
• Facilitate workshops, training sessions, and knowledge transfer activities to empower clients’ technical and non‑technical stakeholders.
• Monitor and analyze customer usage metrics, health scores, and feedback to proactively identify upsell opportunities and risk mitigation strategies.
• Collaborate with cross‑functional teams—Product, Engineering, Marketing, and Sales—to shape product roadmap based on real‑world customer insights.
• Champion an AI‑native mindset by staying abreast of emerging AI trends, tools, and best practices, and recommending how they can be leveraged to enhance customer success outcomes.
• Maintain accurate and up‑to‑date documentation in Notion, Jira, and HubSpot, ensuring transparency and knowledge continuity across the organization.
• Represent brighthush at industry events, webinars, and community forums, showcasing our solutions and gathering market intelligence.

Essential Qualifications

• 1–3 years of experience in Customer Success, Technical Account Management, or a related role within the SaaS industry.
• Fluency in English and Spanish; proficiency in Catalan is a strong advantage.
• Hands‑on experience with API integration, webhooks, JSON, and OAuth authentication protocols.
• Proficiency in at least one programming language (JavaScript, Node.js, or Python) to troubleshoot and validate integration logic.
• Strong project management skills, with a proven track record of delivering complex technical projects on time and within scope.
• Excellent communication skills—both written and verbal—across technical and non‑technical audiences.
• Demonstrated ability to work independently in a remote setting, managing multiple priorities and stakeholders.
• Experience with customer success tools such as HubSpot, Salesforce, Looker, or Tableau is highly desirable.

Preferred Qualifications

• Background in AI or machine learning, with experience deploying AI‑driven solutions in a customer‑facing context.
• Familiarity with AI chat platforms such as ChatGPT, Claude, or Copilot, and the ability to integrate them into existing workflows.
• Experience using Postman for API testing and debugging.
• Knowledge of agile methodologies and tools like Jira and Notion for project tracking and documentation.
• Prior exposure to the fintech, e‑commerce, or health‑tech sectors, where conversational AI is rapidly transforming customer engagement.
• Certifications in cloud platforms (AWS, Azure, GCP) or API management tools.

Skills & Competencies

• Technical Fluency: Comfortable navigating codebases, debugging integration issues, and validating data flows.
• Customer‑Centric Mindset: Deep empathy for client challenges and a proactive approach to solving problems.
• Strategic Thinking: Ability to translate technical insights into business value and growth opportunities.
• Collaboration & Influence: Skilled at building relationships across engineering, product, sales, and marketing teams.
• Adaptability: Thrive in a fast‑moving environment, quickly learning new tools and technologies.
• Data‑Driven Decision Making: Leverage analytics to inform strategy and measure success.

Career Growth & Learning Opportunities

At brighthush, we believe that learning is a continuous journey. As a Technical Customer Success Manager, you will have access to:

• Structured mentorship programs pairing you with senior leaders in product and engineering.
• Regular internal workshops on emerging AI technologies, API best practices, and customer success frameworks.
• Opportunities to contribute to product roadmap discussions and influence the direction of our platform.
• Cross‑functional projects that broaden your skill set beyond customer success into product management, data analytics, and AI strategy.
• Annual learning stipend to attend conferences, online courses, or certifications that align with your career goals.

Work Environment & Culture

brighthush thrives on a culture of transparency, collaboration, and continuous improvement. Our remote-first approach is supported by:

• Weekly virtual town halls where leadership shares updates and celebrates wins.
• Monthly hackathons that encourage experimentation and cross‑team collaboration.
• Inclusive hiring practices that prioritize diversity of thought and background.
• Flexible work hours that respect personal commitments while ensuring team alignment.
• Access to state‑of‑the‑art collaboration tools (Slack, Zoom, Notion, Jira) that keep everyone connected.

Compensation & Benefits

While specific figures may vary based on experience and location, brighthush offers a competitive package that includes:

• Base salary commensurate with market rates for Technical Customer Success roles in Spain.
• Performance‑based bonuses tied to customer satisfaction, adoption metrics, and project delivery.
• Equity options that allow you to share in the company’s long‑term success.
• Comprehensive health insurance covering medical, dental, and vision care.
• Generous paid time off policy, including vacation, sick leave, and personal days.
• Flexible remote work arrangement with optional office space in Barcelona for collaboration.
• Wellness stipend for gym memberships, meditation apps, or other health‑related expenses.
• Professional development budget for courses, certifications, and conference attendance.

How to Apply

Ready to make a tangible impact on the future of customer engagement? Submit your application through our careers portal and join a team that values innovation, collaboration, and personal growth. We look forward to exploring how your expertise can help brighthush continue to lead the conversation in AI‑powered customer success.

Apply Now –